2017 Annual report Resort Area FY17 Expense FY17 Expense - - - - PowerPoint PPT Presentation

2017 Annual report Resort Area

Lots 24% Meters 32% Garages 42% Other 2%

FY 17 Revenue FY 17 Revenue - $5.3M $5.3M

Wages 7% Contracts 51% O&M 2% Debt/ Lease 16% Transfer Out 24%

FY17 FY17 Expense Expense -

• $4.9M

$4.9M

2

3

Location Location 2016 2016 2017 2017 Change hange LOTS: LOTS: 19th Streets 100,743 94,061

• 7%

Loop Area 46,883 46,905 0% Croatan 20,712 20,849 0% Sandbridge 62,752 63,837 2% Sub-Total Sub-Total Lots

• ts

232,327 232,327 225,652 225,652

• 3%
• 3%

GARA GARAGES: S: 31st Street 158,085 156,884

• .8%

25th Street 51,791 56,786 10% 9th Street 98,756 107,792 10% Sub-Total Garages Sub-Total Garages 308,632 308,632 321,462 321,462 4.2% 4.2% TOTAL OFF TOTAL OFF STREET TREET 540,959 540,959 547,114 547,114 1.1% 1.1%

2/22/2018

4

95,389 total hours worked $1,737,607 total payroll

• 1,000

2,000 3,000 4,000 5,000 6,000 January February March April May June July August September October November December

2017 Hours Worked 2017 Hours Worked

Garage Lots Enforc $0 $20,000 $40,000 $60,000 $80,000 $100,000 $120,000 January February March April May June July August September October November December

2017 Payroll Costs 2017 Payroll Costs

Garage Lots Enforc 2/22/2018

Location Location 2016 2016 2017 2017 Change Change Surface Lot $5.97 $6.02 .8% Garage $6.54 $6.36

• 2.7%

Meter $2.95 $2.94 0%

Cost o

• f L

Living ng i in V VB:

• Mc Donald’s combo meal - $8.55
• Gallon of Milk - $4.00
• 1lb of ground beef - $5.99
• Bottle of wine - $10
• Pair of Levi Jeans - $35
• Nike Running Shoes - $60

Source: numbeo.com

6

Location Location 2016 2016 2017 2017 Change Change 200 Block 294,844 299,265 1% 300 Block 111,586 126,884 14% Loop 46,983 60,272 28% Mobile 10,219 15,572 52% TOTAL ON TOTAL ON STREET STREET 463,632 463,632 501,993 501,993 8% 8%

2/22/2018

7 0% 20% 40% 60% 80% 100% 120% 6th North 6th South 7th South 10th North 10th South 11 South 12 North 12 South 14 North 14 South 15 North 15 South 16 North 16 South 20 North 20 South 23rd North 23rd South 24 South 25 North 25 South 26 North 26 South 27 North 27 South 28 North 28 South 29 North 29 South 31 South 33 North 33 South 34 North 35 North 35 South 36 North 36 South 39 South 40 North 40 South

On- On-Street Oc treet Occupancy - pancy - November 2017

• vember 2017

9-Nov 12-Nov 15-Nov 19-Nov 2/22/2018

8 0% 20% 40% 60% 80% 100% 120% 6th North 6th South 7th South 10th North 10th South 11 South 12 North 12 South 14 North 14 South 15 North 15 South 16 North 16 South 20 North 20 South 23rd North 23rd South 24 South 25 North 25 South 26 North 26 South 27 North 27 South 28 North 28 South 29 North 29 South 31 South 33 North 33 South 34 North 35 North 35 South 36 North 36 South 39 South 40 North 40 South

On On Street Occupancy - Street Occupancy - December 2017 ecember 2017

1-Dec 5-Dec 9-Dec 2/22/2018

Date Day Occ Turns ALOSVehicles

• Est. Revenue

9‐Nov Thursday 53% 1.94 3.68 434 3,192.01 12‐Nov Sunday 59% 1.80 3.60 580 4,171.94 15‐Nov Wednesday 48% 1.67 4.17 389 3,242.02 19‐Nov Sunday 65% 2.68 3.39 617 4,181.32 21‐Nov Tuesday 50% 2.14 3.38 533 3,602.21 25‐Nov Saturday 72% 3.28 3.08 796 4,905.36 28‐Nov Wednesday 47% 1.44 4.59 351 3,220.58 1‐Dec Friday 49% 1.69 3.80 403 3,064.53 5‐Dec Tuesday 54% 1.95 4.74 474 4,497.79 9‐Dec Saturday 61% 2.20 3.82 533 4,071.59

9 2/22/2018

10

500 1,000 1,500 2,000 2,500 2015 2016 2017

Call Volume Call Volumemn3 mn3

Monday 15% Tuesday 14% Wednesday 14% Thursday 15% Friday 14% Saturday 14% Sunday 14%

Call Distribution Call Distribution

2/22/2018

Violation 2016 2017 Diff Expired Parking Meter 8,127 9,772 1,645 Residential Parking 3,060 3,504 444 Expired Safety Inspection Decal 1,039 1,224 185 No Valid State License Plate 769 781 12 Other 1,734 1,971 237 TOTAL 14,729 17,252 2,523 Hours Worked 16,600 15,942 ‐658

11 2/22/2018

2016 2016 2017 2017 Diff Diff Total Citations per Hour .89 1.08 .19 Total Citations per Transaction 1.4% 1.7% .03% Meter Citations/ Transaction* 1.7% 2.0% .03% Citation Voids 1,162 720

• 442

% of Voided Citations 7.9% 4.2%

• 47%

12

*on-street at the curb transaction

2/22/2018

13

2016 -70% 2017 – 60%

2/22/2018

Type 2016 2017 Diff Resident 1,711 1,976 265 Guest 1,902 2,335 433 Temp 4,462 3,941 ‐521 Total 8,075 8,252 177 Month 2016 2017 January 128 February 125 March 182 April 248 431 May 511 615 June 728 726 July 660 727 August 621 633 September 504 498 October 331 323 November 203 159 December 134 56

14

Active Employee Active Employee Permits Permits Residential Pe sidential Permits rmits

2/22/2018

15 0% 50% 100% 150% 8pm 10pm 12am 2am

16th Street 16th Street

300 Block 400 Block 0% 50% 100% 150% 8pm 10pm 12am 2am

23rd Street 23rd Street

300 Block 400 Block 0% 20% 40% 60% 80% 100% 120% 8pm 10pm 12am 2am

24th Street 24th Street

300 Block 400 Block 0% 20% 40% 60% 80% 100% 120% 8pm 10pm 12am 2am

25th Street 25th Street

Block 300 Block 400 2/22/2018

16 5 10 15 20 25 30 35 8pm 10pm 12am 2am

Average # Average # of

• f Vehicles in RPP Area -

Vehicles in RPP Area - July 2017 uly 2017

Business Resident

Survey dates: July 19th – 22nd

2/22/2018

200,000 400,000 600,000 800,000 1,000,000 1,200,000 1,400,000 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17

Annual Expenses Annual Expenses

Projec Project Type t Type Amount Amount Studies 96,942 Garage Rehab 353,683 Fire Restoration 418,457 Equipment 243,364 Facility Renovation 119,661 TOTAL 1,232,107

17

FY17 Expense Summary Expense Summary

2/22/2018

18 2/22/2018

19 2/22/2018



Received IPI’s Accredited Parking Organization (APO) award



Apprenticeship Program



Added Pay by Plate Meters at old hotel site at rudee loop and parked 13,000+ cars



Parking Association of Virginias award for Apprentice program



Published article on 25th street in IPI publication



Mystery Shopper Program



Customer Service Training and Certifications



Employee Recognition/Bonus Program

20 2/22/2018

 Regarded as a key benchmark for measuring

quality.

 A designation for parking organizations that

have achieved a comprehensive standard of excellence.

 Recognizes best practices in parking

management

 14 Categories and 270 Criteria

21 2/22/2018

 Collaborated with DOLI, TCC, and Opp Inc  2 year program for management trainee  4,000 hours of on-the-job training  288 hours of classroom instruction (TCC)  Quality Job Candidates  Recruitment Assistance with TCC  Future Leaders

22 2/22/2018

 25th Street Garage

Project

 Published July 2017  Republished for

Mexico, Central America, and South American audiences

23 2/22/2018

 Won the 2017 Program Excellence Award  Judging performed by another parking

association

 Submitted program

to the IPI annual awards

24 2/22/2018

 39 Mystery Shops from April to September  91% Average Composite 2017 Score

25

75% 80% 85% 90% 95% 100% 105% Cashier Area Parking Area Cashier Transaction 2015 2016 2017

2/22/2018

 IPI Customer Service Training

• All Republic Parking Employees

 IPI Parking Enforcement Training

• All Ambassadors

 Republic Parking HR Department provided Training to

All Employees Prior to April 1st

 Republic Parking local staff conducts refreshers at

mid point in the year

 Special Training with Tidewater Community College

 City Staff and Parking Contractor have 15

employees with 50 IPI certificates combined

• Customer Service, Conflict Resolution, and Tactical

Communication

26 2/22/2018

 Employee of the Month  $4,500 Distributed  Posters at all locations  Republic Parking funds 100%

• f the bonus program

27 2/22/2018

1.

Develop marketing campaign

2.

Advertise in Sunny Day and Visitors Guide

3.

Increase public awareness of parking services

4.

Ambassadors to distribute mobile pay info

5.

Automate weekly and monthly passes on-line

6.

Allow monthly parking in all lots

7.

Frequent parker reward points

8.

Promote on-street validation program

28 2/22/2018