12-months update Scope of work by Select Committee Reviewed issues - - PowerPoint PPT Presentation

Street Scene Select Committee- 12-months update

Scope of work by Select Committee

• Reviewed issues in respect of the quality of

the local street scene such as the extent of littering, fly tipping and anti-social behaviour in order to give these issues and areas more significant and direct attention.

• Held over 5 sessions and 2 tours.
• Consultation with 115 residents, 150

community groups, all elected members and to the Town and Parish Councils.

Recommendations from Committee

• Report produced by committee included 21

recommendations.

• Recommendations were endorsed by Cabinet

in November 2018 and implemented into the service from 2019.

• A detailed summary of progress for each

recommendation is enclosed in Appendix 1 of the report in the agenda pack.

Structure of this session

• We will go through recommendations in the

same order as presented in the agenda pack.

• For each recommendation we will revisit:

– What was requested, – What action has been taken since the recommendation, – What impact/difference has this made, – Any challenges met, – Any work remaining.

Recommendations Number: 1.2.1 & 1.2.5

• Challenges
• Reduced number of staff
• Demand of variety of activities
• Ad Hoc work
• Special events
• Flooding
• What’s remaining
• Continue a 6 monthly review of services
• Continue to work with Ward /Parish

councillors on continuous improvements to service.

• Better co-ordination of schedules with

grounds maintenance and waste services.

• Implementation of improved and risk

based gully cleaning.

• Recommendations:
• That street cleansing work schedules be

reviewed and scheduled on the basis of need and that a culture of continuous

improvement be adopted.

• That the recommendations of the Review of

the Street Cleansing Service be endorsed, subject to consideration of long term financial viability

• Impact / Differences

made

• Reviewed schedules
• Reviewed Zoned areas
• More resources put into scheduled work to

ensure we reach all areas regularly and not just hot spots.

• Compliments
• Ward work

Zone 1 - Daily cleaning areas Beaches - Summer period Daily / Winter period weekly Cleethorpes & Grimsby Zone 2 - Weekly cleaning areas Beaches - Winter period 1st October to 31st March Streets off Freeman Street Secondary Shops Zone 3 - 4 - 6 weekly Zone 4 - Quarterly

Recommendation Number: 1.2.2

• Challenges
• Resident do not move the vehicles as

requested

• What’s remaining
• Work with Engie to formalise this

arrangement in form of a TRO.

• Recommendation:
• That the use of temporary Traffic Regulation

Orders be explored to assist in situations where access is required to carry out street cleansing.

• Impact / Differences

made

• Working in conjunction with Ground

maintenance, we have piloted an area, this being Oole Road, Cleethorpes in which we letter dropped to request vehicles to be moved, and carried out both grounds and street cleansing maintenance work. This proved on this occasion to be a great success, we have further locations planned to carryout similar works.

• Will look into TRO if required. The staff also

received thanks for the children living down Oole Road in the form of a Christmas card.

Recommendation Number: 1.2.3

• Challenges
• Vacant Environmental Enforcement Manager

post now filled and in post.

• Education Resources now in place
• Confidence in evidence gathering across

Environment teams now being improved through additional training and support

• To ensure that shop owners share our

ambitions/vision for a cleaner place

• What’s remaining
• To deliver targeted education and enforcement

project around shop frontage litter control and effective waste management arrangements at smaller independent businesses and to identify appropriate pilot location.

• If town centre is chosen as a pilot, to ensure this

is linked into the partnership Town Centre community safety plan.

• Recommendations
• That the Council engage with shop owners to

encourage them to keep their frontage clean and tidy; and to implement enforcement to this effect.

• Impact / Differences

made

• Agreed process flow chart in place with

enforcement staff to tackle business litter

• Ongoing interaction with LA Support to direct

patrols re litter enforcement around known and emerging hotspots e.g. Patrick Street Underpass

• Specific shop frontage cases tackled include

Asbestos found outside premises in South ward

• Temporary CCTV camera added at Doughty Road

depot to pick up commercial waste deposited and mis-use at the bring to site

• Collaborative approach with Planning and

Housing in implementing Operation Gateway to tackle unsightly business frontages

Recommendation Number: 1.2.4

• Challenges
• Impact on members continued requests
• Re-location of some bins as they were

causing hazards to motorists and pedestrians

• Initial complaints from residents
• Flaps on the bins
• Cleanliness of bins
• Encouraging changing behaviours when

bins move from old locations.

• What’s remaining
• Tagging of bins
• Continued discussions with either removal
• f installation of bins
• Advertising on bins
• Recommendation:
• That the recommendations within the Litter Bin

Review report be endorsed.

• Impact / Differences

made

• Efficient Collections
• Waste Capacities
• Material
• Manual handling
• 4 Solar Compacting Bins
• A3 Poster Slots
• Project Benefits

Street Litter Bin Renewal Project

Recommendation Number: 2.2.1

• Challenges
• Maintaining repairs on the walkways i.e.

paving slaps/tarmac, repairing potholes and lighting

• 13 no ownership, who is responsible
• What’s remaining
• To work within budgets on the identified

Freehold/Adopted (46), Part ownership (5) and Leased In (1), taking into account H & S for the public.

• All others have been transferred to the

relevant areas.

• Recommendation
• The options for the maintenance or
• wnership on the 80 un-adopted walk ways

within the borough be explored

• Impact / Differences

made

• The figure was 87 walkways
• All walkways have been inspected
• All walkways have been identified below:
• 46 – Freehold
• 13 – Ownership not known
• 5 – Public Bridleways
• 1 – Closed
• 1 – Parish
• 9 – LHP
• 2 – No footpath
• 5 – Part ownership
• 4 – Private
• 1 – Leased in

Recommendation Number: 2.2.2

• Challenges
• Understanding that some areas are not

immediate in terms of picture perfect and it takes time to enable the flourish of wildflowers.

• Cut and collect machinery – to be

procured

• What’s remaining
• To continue working with Ward

Councillors and communities across the borough to identify areas suitable

• Recommendation
• That the use of wild flowers in parks, open

spaces and grass verges, in consultation with Ward Councillors and communities, be supported

• Impact / Differences

made

• Instant progress on A16 near Toll Bar

Roundabout

• Slow progress on A46 on A16 Peakes Parkway
• Very effective on Matthew Fords Way

Recommendation Number: 2.2.4

• Challenges
• Weeds – spraying cannot be carried out

during rain or wind speeds over 15mph – this year has seen a lot of rain and wind.

• It takes more than one season to catch up in

areas where growth and soil amounts are high.

• Research shows that NELC spray more

frequently that other Councils.

• Although full time tree team has been

established, training and retention of qualified staff is challenging.

• Gateways – requires more resources to

smarten the appearance

• Frequent requests to tackle private and

unadopted land areas.

• What’s remaining
• Gateways- long term review of schedules and

funding

• Weeds-further review in progress looking at

timings of schedules, shared work with street cleansing and action to remove soil/detritus.

• Recommendations
• That the recommendations of the review
• f the grounds maintenance service be

endorsed, subject to consideration of long term financial viability.

• Impact / Differences made
• Grass cutting has increased in frequency and

this has made an impact in relation to reduced complaints

• Frequency of weed spraying was increased,

however, the weather has not helped at all this year

• A full time tree team has been implemented
• A dedicated person to carry out playground

inspections and carry out general repairs.

• Gateways – A180 in particular has received

additional budget from June 2019 to carryout monthly maintenance

Recommendation Number: 3.2.1

• Challenges
• Clarity over changing roles and responsibility of
• thers partners and agencies in view of their
• wn service pressures
• To ensuring that communication links between

partners and meaningful and effective

• What’s remaining
• To launch campaign around residents

responsibility, entitled S.C.R.A.P for home

• wner duty of care around disposing of their

waste

• To continue to support ENGIE’s Housing team to

introduce Selective Licensing scheme

• To raise awareness of achievements delivered in

partnership with others.

• Recommendations
• That the Council work with other agencies and

partners to develop greater collaboration between services to tackle anti-social behaviour and environmental crime

• Impact / Differences

made

• Active knowledge hub in use with regional

environmental enforcement specialists

• Engaged with establishing specification of

accreditation criteria for responsible landlords as part of produced Selective Licensing

• Consulted with relevant partners including

Environment Agency on alleyway education messages

• Regular meetings with partners on intelligence

gathering and deployment and placements of CCTV ‘s

• Delivered education activity to schools, lobby and

community groups on environmental matters

• Maintained strong and effective internal

relationships with the ASB team located in different area and location.

Recommendation Number: 3.2.2

• Challenges
• Recognition that council will no longer will clear
• Engrained behaviours and attitudes of certain

residents needing sustained approach over long period of time

• Establishing realistic expectations in all key

stakeholders that can work together to find solutions

• Ensuring effective engagement and

communication with tenants, homeowners and landlords/letting agents in order to change behaviours and encourage all to work together to clear and keep clear.

• What’s remaining
• To monitor impact of this approach in coming

weeks/months

• Consider roll out to other high profile alleyways
• Recommendations
• That a community led pilot scheme for

alleyway clearances be developed by exploring options for support from the Council (over the next 12 months).

• Impact / Differences

made

• Operation Alleyway created and identified a

number of pilot area’s in East Marsh, West Marsh and Heneage wards

• Ongoing discussions with landlord around tenants

responsibilities specific to Harold Street and the so called ‘fat alley’

• 70+ Letters sent to residents incorporating

messages from key partner agencies and ward councillors.

• Dedicated email created for alleyway related

feedback

• Follow up work in dedicated area to understand

response form residents

Recommendation Number: 3.2.3

• Challenges
• Evidence
• Unwillingness by residents to engage with

legal process through fear of reprisals

• Challenges in securing witness statements
• Lack of ownership of problem by residents
• Expectations from wider community

around response and level of enforcement action

• Unadopted land (Roxton Road)
• What’s remaining
• Looking at incentives leading to

prosecutions

• Launching campaign around residents

responsibility S.C.R.A.P for home owner duty of care

• Media coverage of successful approaches

including landlord successes & prosecutions

• Recommendations
• That all legal options and best practice be

explored in order to pursue enforcement, particularly in respect of fly-tipping.

• Impact / Differences

made

• Undertaken staff training and development

around waste related enforcement

• New process map for officers to follow to deliver

a consistent approach across the team.

• See 3.2.2 re pilot alleyway project
• Working on implementation of new FPN system
• Interim arrangements in place to issue FPN

including new £400 fly tipping notice.

• Targeted action on East Marsh near school with
• ne landlord has resulted in a clearance

Recommendation Number: 3.2.4

• Challenges
• Difficulties with partners taking ownership of

their own aspects

• Landlords and Letting agents
• Budgets and recovery of works in default
• Managing external messages due to the

perceived lack of around enforcement activity

• n social media
• What’s remaining
• Further focused work needed with

community groups and other partners on specific ward issues such as Patrick Street Underpass

• Need to implement communications plan for

Environmental Enforcement Team, including publicity of successful outcomes and to celebrate our own successes

• To developing scheme with comms and

ENGIE to implement caught on camera scheme to seek the publics help to identify

• ffenders for environmental matters.
• Recommendations
• That there be improved co-ordination

between all stakeholders, leading to more robust enforcement processes and higher profile action

• Impact / Differences

made

• Nine successful waste related prosecutions through

the court system since November 2017, all with external communication following results

• Working with partners on specific projects such

Mariners Rest (homelessness and Fire Loading) , ENGIE’s Rogue Landlords and Selective licensing projects

• Working with knowledge Hub of other regional

environmental officers to identify best practise

• Reviewing internal processes around works in

default involving Legal and Debt Recovery to increase cost recovery routes

• Implemented new process maps for officers to

follow to deliver a consistent approach across the team including undertaken staff training and development around waste related enforcement

Recommendation Number: 3.2.5

• Challenges
• Managing negative reputational impact

created by minority of social media users

• Ensuring that comms messages are

appropriately distributed to ensure they are received and understood

• What’s remaining
• Quarterly updates around LA Support

activity around enforcement of littering and dog fouling being planned

• Further work with partners such as WRAP

and Keep Britain Tidy

• Environment staff to be eyes and ears for

ENGIE to spot illegal advertising including fly posting

• Recommendations
• That good news stories around the successful

removal of fly posting and enforcement of littering and dog fouling be publicised in

• rder to promote effective action with the

public.

• Impact / Differences

made

• 80+ good news stories relating to Street Scene

matters across Environment between 1 September 2018 and 31 November 2019.

• 150+ enquiries and interview requests across

Environment in the same period covering subjects ranging from recycling and tree maintenance to litter and dog fouling enforcement.

• In relation to enforcement, we’ve also received 29

media enquiries and published 9 press releases including PSPO, litter and dog fouling, no-cycling and fly tipping.

• We’ve published 2 videos about graffiti removal
• Working with ENGIE to define approaches towards

fly-posting and illegal advertising and improve publicity around successful cases.

Recommendation Numbers: 4.2.1 & 4.2.3

• Challenges
• Community groups
• Volume of waste
• Locations
• What’s remaining
• Collect awards for the ‘Skip It; from both:
• Keep Britain Tidy Network Awards
• Local Government Chronicle
• If agreed to continue offering this service

we work with partners such as LHP and community group.

• Recommendation:
• That the positive feedback on the Skip It

Campaign be noted, and the scheme be reviewed following evaluation of the pilot.

• That the offer of support towards any future

Skip It! events be noted, and that officers engage with Lincolnshire Housing Partnership when making future arrangements.

• Impact / Differences

made

• In the first phase in 2018, pop-up recycling

points were set up for a day in each of the area’s 15 wards.

• Following evaluation, the concept was grown

further used to seed new community groups, grow existing groups and encourage added benefits such as litter picks and fly-tipping action days around the central event.

• For the second phase in 2019, community

groups and other organisations were invited to bid to stage their own pop-up recycling centres in association with the Council.

Recommendation Number: 4.2.2

• Challenges
• On line booking system
• Due to the wet autumn, bulky items

became wet and heavy for staff to manoeuvre

• What’s remaining
• Funding until February 2021, a request to

put bulky waste collection service in as a permanent structure

• Recommendation:
• That the recommendations within the Bulky

Waste Collection Service report be endorsed.

• Impact / Differences

made

• To encourage the number of households

utilising the bulky waste collection service

• To reduce the incidents of fly tipping of bulky

waste across the borough

• Maximise the use of modern technologies and

digital ways of working

• To create a commercially viable approach to

bulky waste collections so that the service can be sustained

• Provide an opportunity for items to be re-used
• To promote good waste management and

support NELC’s Energy Vision and Climate Commitment

Bulky Waste Collection Service

Recommendation Number: 5.2.1 & 5.2.3

• Challenges
• Multiple software used across the team

making it hard to find one source of data.

• Not all data is easily retrievable on ward

basis due to age of software.

• What’s remaining
• Following scrutiny recommendation set up

a programme of regular distribution of agreed information.

• Consider how reports and data can be

generated as part of future software procurement.

• Recommendation:
• That communications to the public and

Members on guidance about service areas be reviewed and improved.

• That enhanced ward based information on

street scene activity and enforcement to be provided to Elected Members on a quarterly basis.

• Impact / Differences made
• Work with service design team to look at how

we collate and publish ward by ward information about fly-tipping, street cleansing, bin collections and enforcement.

• Reporting dash boards operational from Sept 19

for the service to allow easy review of customer service data.

• Future quarterly information to Elected

Members proposed.

Recommendation Number: 5.2.2

• Challenges
• One of the main challenges is actually getting

the Councillors to log the reports through dash system

• What’s remaining
• Continue with digital improvements
• Recommendation:
• That reporting arrangements be reviewed and new
• ptions explored to increase the publics reporting of

fly-tipping.

• Impact / Differences made
• The current routes for reporting fly tipping are

well used by residents, with few concerns of reporting methods fed back to the contact centre.

• Some minor changes to reporting forms have

been completed to improve ease of use.

• The improvement has been made by creating

a dedicated fly tipping team. This has both lead to improvements in response times and the proactive helped to keep the fly tipping down as people are more likely to fly tip in areas where waste is already present.

Fly Tipping Incidents 9th February - November 2019

Next steps?

• Work on next years budget in progress.
• Street scene priority areas for next year include:

– Deep clean programme and other reactive activity to achieve improvements in local street scene – Improved gateways – Risk based maintenance of street gullies – Robust enforcement

• Requirement to balance needs against achieving a

balanced budget across the Authority.