10/4/16 The Public Sector Trainers’ Forum (PSTF) 2014 Accreditation: Lessons learned and the implications for the road ahead for higher productivity in the Public Sector 25 November 2014 Dr Shamrita Bhikha Chief Director: Accreditation PURPOSE OF PRESENTATION? Theme of conference: “Building capacity for higher productivity in the Public Sector” Sub-theme: Impact-directed HRD Conference Objective: Strategies & programmes for the achievement of higher productivity in the public sector HRD related objective : Contribute to the awareness and adoption of QUALITY STANDARDS ACCREDITATION: Lessons learned • Implications for the road ahead • INTRODUCTION Bongi’s story: Bongi’s Certificate: Next slide • Accreditation and certification/Professional • fraud/malpractice? Fake credentials? • Bogus institution and certificate? • False hope? • Money making? • Vulnerability? • ROLE OF ACCREDITATION? 1
10/4/16 PUBLIC COLLEGE OF SOUTH AFRICA CERTIFICATE This is to certify that BONGI MFENGU Has successfully met the requirements for the Certificate in Public Administration IN DECEMBER 2012 The Certificate was conferred at a Graduation ceremony held on 15 April 2013 Registrar Head: Education Services 15 April 2012 ACCREDITATION – BUIDING CAPACITY – IMPROVED PRODUCTIVITY: ACCREDITATION BUILDING IMPROVED CAPACITY PRODUCTIVITY BUILDING CAPACITY CAPACITY: competent, able/fit, qualified Building capacity: INTENT • 1994: Public Service Act: Training Institution • 1995 :White Paper on Transforming the Public Service. Chapter 13: Human Resource Development and Training: 13.1 Human Resource Development and Capacity Building • September 1997: White Paper on Transforming Public Service Delivery – Build Capacity • 2001: Public Service Regulations: Training and Education • 2001-2004: White Paper on Human Resource Management in the Public Service – build capacity of public service • 2013 : The National Development Plan, Vision 2030 highlights the need for capable public service to consistently deliver high quality services to the citizens of South Africa. • 2014-2019 : Outcome 12 in the Medium Term Strategic Framework (MSTF) 2014- 2019 underlines the importance of “An efficient, effective & development- oriented Public Service. 2
10/4/16 HIGHER PRODUCTIVITY? Higher Productivity? • High- of great or specified upward extent, of exalted (raised, place high in rank, power) quality • Productivity – capacity to produce, quality or state of being. (The Concise Oxford Dictionary, 1964) Minister Collins Chabane: • The National School of Government “will be the central pillar in professionalising the public service for higher productivity , be an engine of innovation in public service, and mobilise thought, best practice and optimal use of resources to ensure demonstrable return on investment: (Minister Collins Chabane, MP . Minister for Public Service and Administration. NSG Annual Report 2013/14). Phase 5 (2014-2019) - Productivity and Efficiency Measurement through Evidence Based Policy, Planning and Practices- (Reflections on the South African Public Service Transformation journey since 1994 and road ahead. Panel Discussion Input by Mr Collins Chabane, MP , Minister for Public Services and Administration. 14 Nov 2014.) ACCREDITATION SYSTEM THEORY & PRACTICE THEORY? Meaning? • Why? • Principles? • Legislation & policies? • PRACTICE? How does it affect me as a training institution? Process: Who? How, When? ACCREDITATION? MEANING The certification, usually for a particular period of time, of a person, body, or an institution as having the capacity to fulfill a particular function in the quality assurance system set up by relevant legislation/policy. (regulated environment) 3
10/4/16 ACCREDITATION? WHY? • ASSURES EET community: institution & programmes meet certain standards of quality – CONFIDANT, INTEGRITY • Credible, recognised nationally/internationally • Enhances educational quality by improving effectiveness of ETD institutions and ensuring that these institutions meet standards established by ETD community, and serves as a common denominator of shared values and practices among diverse ETD institutions. • Provides an assessment of an institutions effectiveness in the fulfilment of its mission, its compliance with legal requirements, and its continuing efforts to enhance the quality of learning, programme and services. • Based on reasoned judgement, the process stimulates evaluation and improvement, while providing a means of continuing accountability to its constituents and the public. • Product is a public statement of an institution’s continuing capacity to provide effective programmes and services based on agreed-upon requirements – principles/values/ philosophy of accreditation. ACCREDITATION? PRINCIPLES/VALUES v People centred v Consistent high quality v Partners v Simple v Improve THEORY LOOKING BACK: All sector- specific training, including training for the public sector, welfare and Ø sports, will take place within the national framework to ensure that skills acquired are nationally recognised, portable and contribute to career-pathing. The provision of education and training within development programmes should Ø have recognition within the national education and training system. (Ready to Govern: ANC policy guidelines for a democratic South Africa. 31 May 1992) “The anticipated outcome will be a new system of public service training and • education that will be strategically linked to the NQF and SAQA …” (White Paper on Public Service Training and Education, July 1995) (White Paper on the Transforming Public Service Delivery, 18 Sept 1997) 4
10/4/16 LEARNING PROVISION CYCLE of NSG Planning Design Review and Development evaluation Delivery Approval LESSONS LEARNED REGULATORY FRAMEWORKS: Legislation/Policies: SAQA Act 1995 1. ETQA Regulations, 1998 2. ETQA Policies, Procedures, Criteria & Guidelines 3. NQF Act 2008. Quality Councils 4. QCTO Policies 5. CHE: Policies & Frameworks 6. LESSONS LEARNED PARTNERS : SAQA NQF DHET CHE PEOPLE: SERVICES UMALUSI DBE PROVIDERS: CAPACITATE/ TRAIN QCTO PUBLIC SERVANTS 5
10/4/16 LESSONS LEARNED: NSG – ACCREDITED Institutional accreditation : PSETA, February 2014 • Full accreditation - 4 Feb 2014 to 31 March 2016 • Programme accreditation : 60 % ETQA – short learning programmes • PSETA • ETDP • Services Seta • LG Seta • SABPP • QCTO – CIP LESSONS LEARNERD:QMS POLICIES: UNDERPIN ACCREDITATION 1.ETD QMS POLICIES 2. Curriculum and Learning Programme Management Policy 3. Assessment Management Policy 4. Certification Management Policy 5. Learner Management Policy 6. ETD Staff Management Policy 7. Finance, Administration and Physical Resource Management Policy LESSONS LEARNED Institutional Accreditation : SAMDI – PALAMA – NSG Lack of timely feedback • Promises not honoured • Different understandings of legislation and policies • Programme Accreditation : PSETA, ETDP SETA, Services SETA, LG SETA, SABPP , QCTO • Standardisation: criteria and guidelines • Complex • Feedback/communication • Competence – understanding of legislation • Managing change/transitions • Managing relationships • Management Information System • 6
10/4/16 ROAD AHEAD TO IMPROVE ACCREDITATION Privilege implementation just as much as strategy, legislation, policies v Improved and sustained communication amongst partner organisations v Improved understanding of legislations and Policies v Dedicated unit for Quality Management and Development/Total Quality v Management – Quality Assurance and Accreditation More Capable staff to implement – training on NQF v Improved transition management v Stronger and sustained support systems v Stronger management of monitoring/control & reporting systems v Improved Management Information System v Improved Accountability Management v Strengthen enforcement of regulations – system to penalise institutions v More transparency, accountability, ethics v Facilitate more strongly public access to information on accreditation v Improved systems, processes & people v Create a Consortium for Accreditation v ROAD AHEAD TO IMPROVE ACCREDITATION SIMPLIFY SIMPLIFY SIMPLIFY INCREASE INFORMATION CAMPAIGNS CONCLUSION BILLBOARD: We offer three kinds of service: ACCREDITED CHEAP FAST You can pick any two ACCREDITED service CHEAP will not be FAST. ACCREDITED service FAST will not be CHEAP . FAST service CHEAP will not be ACCREDITED. ??? 7
10/4/16 CONCLUSION “ACCREDITATION (Quality) is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skilful execution; it represents the wise choice of many alternatives”. (Will A Foster) Our Accreditation System – let us make it work for Building Capacity for Higher Productivity in the Public Sector SUCH THAT … POOR Service Delivery- Unhappy People IMPROVED Service Delivery: Happy People 8
10/4/16 QUESTIONS & DISCUSSIONS 9
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