10/14/2014 Neil Ashe President and CEO Global eCommerce - - PowerPoint PPT Presentation

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10 14 2014 neil ashe

10/14/2014 Neil Ashe President and CEO Global eCommerce - - PowerPoint PPT Presentation

Mar 06, 2023 128 likes •610 views

10/14/2014 Neil Ashe President and CEO Global eCommerce 10/14/2014 Anticipating customer needs 3 10/14/2014 Anticipating customer needs: Savings Catcher Key program statistics 33MM + # of receipts submitted to date 2MM + # new

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Neil Ashe

President and CEO Global eCommerce

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Anticipating customer needs

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Anticipating customer needs: Savings Catcher

# of receipts submitted to date

33MM +

Key program statistics

2MM +

# new walmart.com customers brought in by Savings Catcher

As of Aug. 4, 2014

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Redefining the Walmart experience

Smart phones Tablets Computers Home delivery Pick up Stores & clubs

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Leveraging our foundation

Stores & clubs

Smart phones Tablets Computers Home delivery Pick up

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Fernando Madeira President & CEO, walmart.com

Founder and CEO of Terra.com 2009 World Economic Forum Young Global Leader 2004 Entrepreneur of the Year (Brazil) INSEAD, Harvard

Michael Bender Chief Operating Officer, Global eCommerce

EVP & President, Walmart U.S. EVP, Sales & Marketing, Cardinal Health Stanford, Kellogg

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Offering customers more options online

 Tripled the size of assortment over last 2 years

Smart- phones

 10x increase in the size of assortment YOY1  Doubled general merchandise assortment YOY

Home delivery Pick up Stores & clubs Smart phones Tablets Computers

1 Brazil marketplace opened in October 2013

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New Walmart digital experience

Smart- phones

Home delivery Pick up Stores & clubs Tablets Computers

Smart phones

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New Walmart digital experience

Smart- phones Smart- phones

Home delivery Pick up Stores & clubs Tablets Computers

Smart phones

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New Walmart digital experience

Smart- phones Smart- phones

Home delivery Pick up Stores & clubs Tablets Computers

Smart phones

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New Walmart digital experience

Smart- phones Smart- phones

Home delivery Pick up Stores & clubs Computers

Smart phones Tablets

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New Walmart digital experience

Smart phones Home delivery Pick up Stores & clubs Tablets Computers

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New walmart.com experience

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More ways to serve customers

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Pick up

Smart phones Stores & clubs Tablets Computers Home delivery Pick up

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More ways to serve customers

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Pick up & Delivery

Smart phones Stores & clubs Tablets Computers Home delivery Pick up

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More ways to serve customers

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Pick up

Smart phones Stores & clubs Tablets Computers Home delivery Pick up

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Pick up

More ways to serve customers

Bentonville, AR Denver, CO

Smart phones Stores & clubs Tablets Computers Home delivery Pick up

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Serving moms in Denver

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Serving customers across markets

Smart phones Tablets Computers Home delivery Pick up Stores & clubs

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Focusing on largest eCommerce markets first

All 11 Walmart GeC Markets:

(% of FY20 World eCommerce)

~ 75%

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Technology Data & insights Next-generation supply chain Talent

Building the digital foundation

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Pangaea will transform the customer experience Pangaea will improve speed, scalability, flexibility, and more Pangaea offers better tools and automation, global readiness, larger catalog capacity, makes it easier to do our job CUSTOMERS TECHNOLOGY BUSINESS & ASSOCIATES

Pangaea: eCommerce operating system

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Data and insights to drive decisions

Customers Merchants Operators

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Dedicated fulfillment centers Ship-from- store locations Shared distribution centers

Next generation supply chain

Winning by being Walmart

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Our leadership team is in place

Fernando Madeira President & CEO walmart.com Michael Bender COO Global eCommerce Anne Myong CFO Global eCommerce Jeremy King CTO Global eCommerce Jamie Iannone President & CEO samsclub.com

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Building best-in-class technology company on strength of talent

Talent acquisition through M&A Direct hire program

# applicants for tech roles at Walmart GeC (US only) YoY increase in # interns ~ 34,000

2011 2012 2013 2014

% of applicants who were extended offers < 2%

Sep FY14–Sep FY15

Full-time hiring Intern program

Offer acceptance rate 80%+ ~ 65% ~ 80% % of interns with Masters / PhD

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Building an internet technology company inside the world’s largest retailer

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Results: We’re outpacing market growth

Note: Market growth estimates provided by Forrester. FY15 Walmart revenue growth is estimated.

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Offering our customers more this holiday

Smart phones Tablets Computers Home delivery Pick up Stores & clubs

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Key takeaways

Marrying best-in-class eCommerce with assets of world’s largest retailer Offering access, experience and expanded assortment at Walmart prices Outpacing market growth in key markets Anticipating customer needs

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Thank You

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Q A

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