1 General Managers Report October 16, 2019 2 Protect our - - PowerPoint PPT Presentation

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General Manager’s Report

October 16, 2019

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Protect our Resources

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Fantastic FOG News for FY19

• FOG (Fats, Oils and Grease) Section performed more

than 4,750 inspections of food service establishments

• No establishments directly contributed to a grease-

related overflow

• Current compliance rate = 94 percent
• up from 88 percent in FY18
• When program began (2007) only 30 percent in

compliance

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WSSC Water WebEOC

• Web-based Emergency Operations

Center

• Crisis information management best

practices

• Single point of reference
• Transparent information sharing with

local, state governments

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GridX 2019

• GridEx 2019 – November 13 & 14
• Biennial NERC Grid Security Exercise (GridEx)
• Simulated coordinated cyber & physical security

threats

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Optimize Infrastructure

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Brighton Dam Upgrade Update

• Project in final stages
• Expected completion
• January 2020
• Total cost - $24 million
• Upgrades:
• Spillway repairs
• Gates repaired, retrofitted &

painted

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Greenbelt 96-inch Main Repair

• 9/4 – Leak reported
• 9/5 – Crews begin to ID location of leak (3 mains in area 10-inch, 20-inch & 96-inch)
• 9/6 – Crews determine break is NOT on smaller mains. Crews develop plan smart

ball inspection of 96-inch main to ID location of leak

• 9/13 – Smart ball inspection completed. ID location of leak.
• 9/16 – Crews begin to recharge the Adelphi 60-inch main. This was being dewatered

in preparation for Purple Line work. This main needs to be in service in order to make repairs to the 96-inch.

• 9/20 – 60-inch fully back in service. Crews begin to dewater 96-inch.
• 9/30 – 96-inch fully dewatered and internal inspection performed.
• 10/5 – Crews begin to excavate for external inspection of pipe.
• 10/7 – 96-inch fully exposed and ready for inspection.

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Spend Customer Dollars Wisely

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Spending Affordability

• WSSC Water staff to presented at:
• Prince George’s County Council

Transportation, Infrastructure, Energy and Environment (TIEE) – Oct, 10

• Montgomery County Council

Transportation and Environment Committee (T&E) – Oct, 14

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Enhance Customer Experience

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More Than Water, We’re Your Neighbor

Sean Guy Corey Upshur Ian Pfennig Jeff Kucher

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Serving Our Customers

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• Customer Service Week
• Rate structure reminder videos

Imagine a Day Without Water

• No Water, No Beer
• Beer Bingo Night Fundraiser
• Denizens Silver Spring – Wed, Oct 23
• Denizens Riverdale Park – Thurs, Oct 24
• Bingo proceeds to Water Fund
• Suggested $5 donation per card

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2nd Annual Blue Tie Ball

• October 26
• The Hotel in College Park
• 25th Anniversary of the Water Fund
• Employees Honored
• Champions of Affordability recognized
• Goal: Exceed $78,000+ raised last year

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Transform Employee Engagement

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Come in Unity

• Kicked off Come in Unity Meetings
• Anacostia
• Gaithersburg
• Patuxent
• Lyttonsville
• RGH
• Great feedback from H2O People
• Shared employee survey results

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Numbers in Pictures

• Showcase data trends
• About 90 H2O People attended

training

• Data Analysis bootcamp at

Montgomery College

• 15 H2O People attended

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• Open Enrollment Oct 21 – Nov 11
• 7th MyLife Wellbeing Fair
• Retirement Seminar
• New H2O Book Club

H2O Family

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Welcome New Commissioner

Sandra Thompson

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Questions?

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