1 Gene neral l Managers Report port Decembe cember r 2018 - - PowerPoint PPT Presentation

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Gene neral l Manager’s Report port

Decembe cember r 2018

Winter will not break us!

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 Patuxent Reservoirs

Watershed Protection Group

• Annual Policy Board and

Technical Advisory Committee

 Salt Summit

• Inter-jurisdictional group
• Discuss road salt impacts on

water supplies

 Annual #WinterReady media event

• Dropping river temps increases

chance of water main breaks

• Crews prepared to respond to

1,800+ breaks each year

• Customers can help

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 Silver Spring: Water Main Break

• Georgia Ave & Connecticut Ave

 Pressure sewer main break in Bowie

• 18-inch force main broke in heavily

wooded area

• Required construction of access road

and bridge

• Restoration continues

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 Workstation Refresh project

deployment ready

 Bond sale closes

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 Hillandale Gardens

Citizens Association

 In Your Neighborhood

Open House

• December 6, Fort Washington

 HomeServe contribution to

WSSC Water Fund

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 Come in Unity session

• Piscataway

 Holiday Party

 #H2OPeople Giving Campaign

• $80,966 raised
• $20,227 to the Water Fund
• 28 percent participation
• Fun fundraisers

 Silent auction, raffle  Food, candy, bake sales  Holiday gift collection  Walk for Water  Coffee with a Cop

2017 Core Mission Dashboard

HomeServe

August 2016 – October 2018

Product Monthly Cost Contracts Completed Repairs HomeServe's Repair Cost/Customer Savings HomeServe's Estimated Revenue Water Service Line $3.99 74,559 1,910 $2,988,625 $6,025,925 Sewer/Septic Line $5.49 43,451 1,800 $1,043,874 $3,365,423 Bundle(WSL and SSL) $5.99 8,334 740 $756,300 $938,867 Interior Plumbing and Drainage $9.99 21,133 4,340 $1,459,056 $2,687,550 Total 147,477 8,790 $6,247,855 $13,017,765

$50,000,000 $55,000,000 $60,000,000 $65,000,000 $70,000,000 $75,000,000 $80,000,000 July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June

FY 2019 Total Operating Revenue

FY 2019 Actual $20,000,000 $30,000,000 $40,000,000 $50,000,000 $60,000,000 $70,000,000 $80,000,000 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

FY 2019 Net Operating Expenses

FY 2019 Actual

Achieve Business Process Excellence & Maintain Financial Stability Enhance Customer Experience & Community Engagement

December 2018 2017

98 New Customer Accounts 125 Concerns Closed 11 Total Compliments

$218,350,000 YTD $267,783,000 YTD

IssueTrakr November 2018

FY 2019 Commission Dashboard

118 Concerns Opened

Billing : 28 Customer Service: 24 HomeServe: 1 Operations: 38 Quality of Service: 27

2,304 Total Customer Accounts

20 40 60 80 100 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Percent of Calls Answered

FY 2018 FY 2019 Target $0.00 $2,000,000.00 $4,000,000.00 $6,000,000.00 $8,000,000.00 $10,000,000.00 $12,000,000.00 $14,000,000.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Delinquent Accounts

• Accts. Considered Delinquent 17 Days After Due Date

Government Commercial Multi-Family Units Residential FY 2018 TOTAL

20 40 60 80 100 120 140 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Number of Days

Permanent Paving Work Orders Average Completion Time

Days to Complete FY19 Days to Complete FY18 Goal to Complete

Employee Engagement Improve Infrastructure

10 20 30 40 50 60 70 80 90 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Basement Backups

FY 2019 5 Yr Avg. 5 10 15 20 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Sanitary Sewer Overflows

FY 2019 5 Yr. Avg.

176 211 309 381 262 245 241 262 100 200 300 400 500 600 700

Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs

FY 2019 Eligible Retirements - Current and Future

As of October 2018

Full Retirement Early Retirement

20 40 60 80 100 120 140 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2019 Vacancies vs. Active Recruitments

FY 2019 Vacancies vs. Active Recruitments

Active Recruitments Inactive Recruitments Positions Filled

• Avg. Days to Fill

0.0 50.0 100.0 150.0 200.0 250.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Wastewater Treatment

Includes Wastewater Treated at Blue Plains FY 2018 FY 2019 0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 200.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Water Production

FY 2018 FY 2019

6 90 139 13 Water Main Breaks & Leaks by Pipe Age November

Under 25 yrs 25-50 yrs Over 50 years Unknown 248 Total