Your Washington State Department of Veterans Affairs Spokane County - - PowerPoint PPT Presentation

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Feb 28, 2023 272 likes •540 views

Cat Nichols Strategic Operations Manager Your Washington State Department of Veterans Affairs Spokane County Regional Veterans Services, Director What is Emotional Intelligence? Self-awareness Self-regulation Motivation Empathy

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Cat Nichols Strategic Operations Manager Your Washington State Department of Veterans Affairs Spokane County Regional Veterans Services, Director

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What is Emotional Intelligence?

 Self-awareness  Self-regulation  Motivation  Empathy  Social Skills  Interpersonal Interaction

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De-Bunking the Myths

Most people assume that people with high IQ’s are the most successful. The truth is that average IQs

utperform those with the highest IQs

70% of the time When EI was introduced in 1995 it explained the “missing link” to these “average Joe” success stories

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Emotional Intelligence is Linked to Performance and is the foundation for critical skills.

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Emotional Intelligence is a balance between the rational and emotional brain and can be developed.

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Knowing one’s strengths, weaknesses, drives, values, and impact on others. Controlling or redirecting disruptive impulses and moods. Understanding other people’s emotional makeup and adjusting accordingly. Building rapport with others to move them in desired directions

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EI is made up of 4 Core Skills

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What influences your environment? Research shows that a leader’s emotional style drives the behaviors of those in the workplace Observations and Awareness What are some qualities of a good leader/coworker? What are some qualities that are not attractive in a leader/coworker?

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Eye Contact Voice/Tone/Rate of Speech Facial Expressions Posture Mannerisms Attitude Hand Gestures What does your Body Language Say? Significant Part of Communication!

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Who Would YOU Hire???

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To Do YOUR Taxes?

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To Teach Your Child to Read?

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To Cook In YOUR Restaurant?

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https://www.youtube.com/watch?v=9 VhFScF33m4 (9:14)

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Positive Language Negative Language

Tired Need to Re-Charge Failure Learning Opportunity I hate I prefer Overwhelmed At Capacity Wrong Different Anxious Eager Problem/Issue Challenge/Opportunity OCD Detail Oriented Slow/Cautious Conscientious Criticism Guidance/Shared Perspective *What make it positive VS negative? Denotative VS Connotative Definitions

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Habits Leading Success Habits Limiting Success

Reading/Learning In Down Time Mindless Diversion in Down Time Talk about Ideas Talk About People Compliment Criticize/Complain Embrace Change Fear/Resist Change Forgive Others Hold Grudges Constant Learner “Know it All” Accept Responsibility Blame Others Sense of Gratitude Sense of Entitlement Set Goals/Make Plans Never think ahead/”Wing it” Honesty/Integrity Deceit/Manipulation Set a Budget/Save Money Never Budget/Spend Rashly

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https://www.youtube.com/watch? v=meT-XgQix6w (3:57) Attitude is Altitude by Nick Vujicic

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https://www.psychologytoday.com/basics/emotional-intelligence https://www.youtube.com/watch?v=6P2nPI6CTlc http://www.ihhp.com/meaning-of-emotional-intelligence http://www.ihhp.com/free-eq-quiz/ http://talentsmart.com https://www.youtube.com/watch?v=OoLVo3snNA0