Y our resilience support team Virginia Farley , Leadership Program - - PowerPoint PPT Presentation

Resilience – tools to thrive in challenging times

April 11, 2019 with Don M aruska, M BA, J D, M aster Certified Coach Author How Great Decisions Get M ade and Take Charge of Your Talent

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• ur resilience support team
• Virginia Farley, Leadership Program M anager, Superintendents

Leadership Roundtable

• Rebecca Stanfield M cCown, Director, Stewardship

Institute

• Don M aruska, M aster Certified coach

author of How Great Decisions Get M ade and Take Charge of Y

• ur Talent

Special NPS contributors today

• Wyndeth Davis, Superintendent, Keweenaw National Historical

Park

• Eric Leonard, Superintendent, M inuteman M issile National

Historic Site

Welcome

Acadia National Park Ala Kahakai National Historic Trail Appalachian NST Assateague Island National Seashore, Bering Land Bridge National Preserve Big South Fork NRRA / Obed W&SR Big Thicket National Preserve Biological Resources Division Black Canyon of the Gunnsion National Park Brown v. Board of Education NHS Bryce Canyon National Park Cabrillo National M onument Cedar Creek & Belle Grove NHP Cheasapeake Bay Program Office Chickamauga and Chattanooga NM P Congaree National Park Curecanti NRA Denali National Park & Preserve Denver SHRO Devil’s Post Pile NM Fire Island National Seashore Fort Sumter and Fort M oultrie NHP / Charles Pinckney NHS Fossil Butte NM Fort Laramie National Historic Site Fort Smith National Historic Site Eisenhower NHS Flagstaff Area M onuments Fredericksburg & Spotsylvania NM P Frederick Law Omstead NHS George Rogers Clark National Historical Park George Washington Carver National M onument George Washington M emorial Parkway Golden Gate National Recreation Area Grand Canyon NP Grant-Kohrs Ranch National Historic Site Hopewell Furnace National Historic Site John Fitzgerald Kennedy NHS Juan Bautista de Anza NHT Kenai Fjords National Park Keweenaw National Historical Park Lowell National Historical Park

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Welcome (continued)

M anzanar NHS M artin Luther King, Jr. National Historical Park M inuteman M issile National Historic Site M issouri National Recreational River M uir Woods National M onument (part of Golden Gate National Recreation Area) Natchez National Historical Park National Capital Parks East National Natural Landmark Program, NRSS, WASO National Park of American Samoa National Trails Intermountain Region New Bedford Whaling National Historical Park Niobrara NSR North Cascades National Park Northeast Regional Office Office of International Affairs Olympic National Park Organ Pipe Cactus National M onument Pecos NHP Pinnacles National Park Point Reyes National Seashore Redwood National Park Rocky M ountain National Park Rosie the Riveter/ WWII Home Front NHP Sagamore Hill NHS Saguaro National Park Saint Croix Island International Historic Site San Francisco M aritime NHP Saratoga National Historical Park Sequoia and Kings Canyon National Parks Shenandoah NP Southern Arizona Office Southeast Regional Office Stewardship Institute -- Partner (not NPS employee) Tallgrass Prairie National Preserve Timucuan WASO Western Pennsylvania Parks Whiskeytown National Recreation Area White Sands National M onument, Y ellowstone National Park

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Resilience--tools to thrive

Q1: How many people are participating on your connection?

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Biggest challenges to being resilient

feeling discouraged lacking resources lack path

• ther

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disasters, workload, policies, bureaucracies bureaucracies

Source: responses from webinar registrants

T

• ols to thrive
• A. M anage your mindset
• B. M ultiply your resources
• C. M ake big requests

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Resilience--tools to thrive

Insights from a colleague

• Be a person who works, not a worker who is a person in her

spare time (good work life balance helps keep a positive

• utlook on at least one part of life)
• Government agencies do not have the same kind of values

systems people do - and that is okay, but it is something to be aware of

• Keep a positive outlook - I had always had this before, but I lost

it for a bit and did not know how to get it back - I had taken it for granted and had not intentionally nurtured that attitude.

• Life is a series of deaths and rebirths - I cannot avoid them, but I

can control how I respond to them, how I choose to work through them, and there is always the chance to re-form as a person and as a worker (rather than to dissolve) when these things happen

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Wyndeth Davis, Superintendent, Keweenaw National Historical Park

Resilience--tools to thrive

For maintaining resilience

• Set positively phrased goals - even a small goal is a goal ('survive this day' is a

goal, but not real positive...lol) I said and wrote positive statements, even when I thought in the back of my mind that it was not going to help -- it did help. It still does.

• Hold plans lightly, in open hands - so that it is easy to let go, and also easy to

grasp something new that appears

• Be a learner - indulge yourself in learning something for yourself alone
• Risk regularly! Let go of the side of the pool in small ways, and learn about

what that feels like (similar I guess to "failing forward")

• Keep fears in perspective - most crisis points are really not life or death, but I

can choose to let my amygdala tell me they are, and that will not help

• Ask 'why is this so important?' when I feel myself becoming resistant and

brittle in the winds of change - which of my assumptions about the world is being challenged?

• Get help - from a coach, a colleague or EAP
• One can always learn something new about being resilient!

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Wyndeth Davis, Superintendent, Keweenaw National Historical Park

Resilience--tools to thrive

• A. M anage your mindset
• 1. Check your assumptions to clarify your

understanding of the situation.

• 2. Choose a growth mindset vs. a fixed mindset.
• 3. Harness your hopes to tap your best brain,

inspire others, and move forward.

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• 1. Check your assumptions

Resilience--tools to thrive

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Something happens We interpret it Fears launch defenses We catastrophize

reflective listening

Resilience--tools to thrive

What ’s a situation or assumption you want to understand better?

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Use reflective listening

• 2. Choose growth vs. fixed mindset

Fixed mindset:

“ It is what it is—I and it can’t change.”

Growth mindset:

“ Life is a work in progress; let’s explore.”

Resilience--tools to thrive

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• 3. Harness your hopes

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Hopeful frame

• f mind

See

• pportunities

Attract others Enjoy results

What are your hopes? Why are they important to you?

Have a generous listener ask you these “best brain” questions.

See “ Be Y

• ur Own Hero” pages 15-22 of Take Charge of Y
• ur Talent

Resilience--tools to thrive

Q2: How would you like to manage your mindset?

• a. Embrace a hopeful, growth mindset with

positive goals

• b. Keep fears in perspective – reflective listening
• c. Hold plans lightly, in open hands
• d. Get help – from a coach, colleague, EAP
• e. Other (send via “Question” function)

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Resilience--tools to thrive

Insights from a colleague

“About the time we can make ends meet, somebody moves the ends” ~ Herbert Hoover Since 2014, the park (permanent staff of 5) has experienced the following: new visitor center, new exhibits, new film, two new parking lots and restrooms, implemented a tour fee, raised the tour fee, and seen a visitation increase of 230%

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Eric Leonard, Superintendent, M inuteman M issile National Historic Site

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• ur photo

Resilience--tools to thrive

Insights from a colleague

Define shared goals Respect institutional memory (but not beholden

to it)

Communicate project status Celebrate successes Be open about changes beyond your control Solicit staff input on outcomes and processes Be present

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Eric Leonard, Superintendent, M inuteman M issile National Historic Site

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• ur photo

Resilience--tools to thrive

• B. M ultiply your resources
• 1. List the resources you have
• 2. Boost your use of the resources
• 3. Create “ mash-ups” to accelerate progress

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• 1. List the resources you have

See Page 18 of “ Participant Guide” for Take Charge of Y

• ur Talent

Discover your resource-full-ness

• 2. Boost your use of the resources

See Page 18 of “ Participant Guide” for Take Charge of Y

• ur Talent

Do more with what you have

• 3. Create “mash-ups” to accelerate

See Page 19 of “ Participant Guide” for Take Charge of Y

• ur Talent

Put existing resources together

Resilience--tools to thrive

• C. M ake big requests
• 1. Create an intention that attracts others
• 2. Provide factual observation of situation
• 3. Present a clear request
• 4. Finish with a confirmation

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Resilience--tools to thrive

Q3: What will help you tap the resources to be more resilient?

• a. Define shared goals
• b. Solicit staff input on outcomes & processes
• c. Boost use of the resources I have
• d. M ake effective requests of others
• e. Celebrate successes

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Resilience--tools to thrive

Additional resources for you

M indset

by Carol Dweck

Take Charge of Your Talent

by Don M aruska and Jay Perry

“ Participant Guide” for Take Charge of Y

• ur Talent

Dare to Lead

by Brene Brown

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Resilience--tools to thrive

Q4: How was today’s webinar of value to you and your organization?

• a. Gaining insights from colleagues in NPS
• b. Learning about tools to be resilient
• c. Identifying resources to explore further
• d. Stimulating thinking for our organization
• e. Other (use “Question” function)

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Thank you for serving our parks!

Don M aruska, M BA, JD, M aster Certified Coach

805-772-4667; Don@DonM aruska.com www.DonM aruska.com

Find materials from today’s webinar at

https:/ / takechargeofyourtalent.com/ NPS

Resilience – Tools to Thrive in Challenging Times” webinar April 11, 2019 Polling Results – Connection locations: 69; Total estimated live audience: 130