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www.karenzupko.com 3 4 5 146 185 What is your primary title? ENT - - PowerPoint PPT Presentation

Sep 03, 2023 192 likes •690 views

Billing IT: Evolution or Revolution? March 28, 2019 Medic Management Group The Future Will See You Now: Presented by: Karen Zupko March 28, 2019 Whats next for the Physician Practice Billing IT: Evolution or Revolution? March 28, 2019

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March 28, 2019 Medic Management Group The Future Will See You Now: What’s next for the Physician Practice

Billing IT: Evolution or Revolution?

March 28, 2019 Presented by: Karen Zupko

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Billing IT: Evolution or Revolution?

March 28, 2019 Presented by: Karen Zupko

Disclosure: Karen Zupko is a consultant for Care Credit. She has no other financial relationships with firms in the presentation.

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www.karenzupko.com

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5 146 185

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What is your primary title? ENT ORTHO Answer Options Response Percent

MD/DO

22% 24%

NPP (PA or NP)

1% 2%

Practice Administrator or Office Manager

27% 18%

Billing Manager

14% 12%

Billing Specialist

12% 6%

Coder / AAPC Member (CPC)

9% 17%

Other

15% 21%

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On a scale of 1 to 5, how would you rate the practice's use of modern payment technology?

ENT ORTHO Answer Options Response Percent Steve Jobs would be proud of us! Tech super-users.

7% 6%

We are headed to #5 this year.

29% 23%

Getting there... gradually!

51% 52%

Our technology holds us back.

10% 13%

Tech-resistant staff slow us down.

1% 3%

We still photocopy. We aren't on ERA + EFT for many payors.

2% 3%

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OUTDATED PROCESSES — MID ‘90s MIND SET — ANTIQUATED TECH

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Staff Resistant or Incompetent?

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Which modern payment technologies are used in your practice?

ENT ORTHO Answer Options Response Percent Batch eligibility verification 47% 44% ERA 64% 57% EFT 79% 71% Online claim estimator 31% 24% Recurring payment (automated, on a credit card) 37% 46% Online bill payment 47% 59% Automated appointment reminders 52% 55% Other 8% 10%

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Do you offer a patient portal where patients register online?

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ENT ORTHO Answer Options Response Percent Yes 58% 57% No 32% 25% Not yet but in the process 7% 9% I don't know 6% 9%

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If yes, what percentage of new patients would you estimate use the portal to register?

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ENT ORTHO Answer Options Response Percent 0-20% 40% 44% 21-40% 31% 21% 41-60% 8% 16% 61-80% 9% 3% 81-100% 2% 4% Other 9% 12%

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If you use a portal to register patients, which features other than registration do you offer?

ENT ORTHO Answer Options Response Percent Appointment request/scheduling 52% 54% Messaging 57% 71% Test results 39% 46% View medical record 49% 61% Complete their health history 49% 49% Online bill pay 47% 61% Other 8% 5%

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Are patients pre-registered into the computer system prior to their appointments?

20 40 60 80 100 I don't know No Yes

ENT

69% 19% 12%

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No Pre-Registration No Insurance Verification AR Issues

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Cards On File

Scan it!

Tame the Paper Dragon

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Scan IDs & Ins. Cards

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Doctors Waiting On Form Completion

Only 49% offer the ability to complete health history

Expensive

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47%-61% offer it!

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Ways KZA Staff Makes Payments/Pays Bills

YES NO Online 100% 0% By Check 45% 55% Credit Card 45% 55% Debit Card 45% 55% Apple Pay 0% 100%

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Are no-shows a problem in your office?

ENT ORTHO Answer Options Response Percent Yes 55% 54% No 45% 46%

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No Shows Are Pick Pockets

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https://bit.ly/2ukmHEx

Download Now

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ENT ORTHO Answer Options Response Percent Yes 7% 6% Not yet, but we are considering/discussing it 14% 22% Not yet, but we are actively evaluating vendors 7% 2% No, and we do not plan to, at least for the foreseeable future 73% 70%

Does your practice offer telemedicine/virtual visits?

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With Insurance It’s A Fight

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REINVENTING REVENUE CYCLE MANAGEMENT

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FROM

Ø REACTIVE Ø PEOPLE INTENSIVE Ø ANALYTICS-LIGHT Ø BACK-END HEAVY Ø INHERENTLY MANUAL

→ TO…

A RCM POWERHOUSE THAT IS: Ø ENABLED BY A.I. Ø POWERED BY RPA AND OTHER ADVANCED TECHNOLOGIES Ø FOCUSED ON A PROACTIVE FRONT-END OPERATION Ø REAL-TIME INSIGHT

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Thank you

Presented by:

Karen Zupko, President

www.karenzupko.com ž 312.642.5616 ž information@karenzupko.com

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