SLIDE 1 Write one thing you want to know about Agile Product Management
SLIDE 2 @dneighbors
Blockbuster Product Management
SLIDE 3
My Journey
SLIDE 4
Mobile Web Desktop Physical B2B B2C
SLIDE 5
How do I make great products?
SLIDE 6
SCRUM Guide has the answer!
SLIDE 7
Get a Product Owner!
SLIDE 8 A Product Owner Does
- Backlog items clearly expressed
- Backlog prioritized (sic) to achieve mission/goals
- Development work optimized for value
- Backlog visible, transparent and clear
- Backlog understandable to development team
SLIDE 9
Sole person responsible for managing product backlog.
SLIDE 10
SLIDE 11
So What Makes Good Product People?
SLIDE 12
Multi-Disciplined
SLIDE 13
Leader / Influencer
SLIDE 14
Creator
SLIDE 15
Build the Right Thing vs. Build the Thing Right
SLIDE 16
Big Picture vs Minding Details
SLIDE 17
Ability to Dream
SLIDE 18
Ability to be Pragmatic
SLIDE 19
Willing (and Able) to Delegate
SLIDE 20
Trusts Team/Experts Accordingly
SLIDE 21
Loves the customer as much or more than the product.
SLIDE 22
SLIDE 23
Some Things I Learned
SLIDE 24
- 1. Alignment is everything. Unify
the masses.
SLIDE 25
- 2. You have to be able to tell a story.
SLIDE 28
Being indecisive isn’t.
SLIDE 29
- 6. When everything is a priority.
Nothing is a priority.
SLIDE 30
- 7. All documentation and process
sucks.
SLIDE 31
- 8. Conversations and collaboration
kick ass.
SLIDE 32
- 9. Creating products people love is
where it is at. SF vs LA.
SLIDE 33
- 10. Decomposition is a bitch.
SLIDE 34
- 11. Eating your own dog food, is
key.
SLIDE 36
- 13. Market research is good,
execution with results is better.
SLIDE 37
- 14. Get out of your bubble.
SLIDE 38
- 15. What gets measured, gets done.
SLIDE 39
- 16. Get good before trying to get
big.
SLIDE 40
- 17. Roadmaps. Ugh. Hate them.
SLIDE 41
- 18. People flail without a path.
Damn you roadmaps.
SLIDE 42
- 19. You need a to have vision.
SLIDE 43
communicate your vision.
SLIDE 44
- 21. You need a strategy for that
vision.
SLIDE 45
- 22. You need to have a plan of
execution.
SLIDE 46
- 23. Plans shouldn’t be at the
feature level.
SLIDE 47
- 24. Execution team has to own the
feature plan.
SLIDE 48
- 25. The plan will change a lot. The
vision shouldn’t.
SLIDE 49
- 26. The plan needs to stay current.
SLIDE 50
- 27. Six weeks is an eternity.
SLIDE 51
- 28. We tend to over estimate what we
can do in a year and underestimate what we can do in five years.
SLIDE 52
- 29. Treat your products according to the
stage of life they are in. (Infancy -> Senior Citizen)
SLIDE 54
- 31. Growth, Revenue (Profit),
- Retention. DAILY!
SLIDE 55
How do we get from status quo to magnificence?
SLIDE 56
SLIDE 57
What does it look like?
SLIDE 58 Vision
5+ Year Horizon
SLIDE 59
SLIDE 60 Strategic Initiatives
1 Year Focus
SLIDE 61
SLIDE 62
Roughly Six Week Cycle
SLIDE 63
SLIDE 64
SLIDE 65
Step 1: Script Pitch
SLIDE 66
Good ideas come from anywhere.
SLIDE 67
Get pitched twice a month to executive team.
SLIDE 68 Mini Startup Pitch
- Problem / Opportunity
- Solution
- Product / Feature Concepts
- Revenue
- Customer Value
- Strategic Value
- Implementation Effort
- Operational Costs
- Risk
SLIDE 69
Prioritized based on rubric.
SLIDE 70
EXAMPLE:
SLIDE 71
Improve Tanga Network Mobile Experience
“Make Mobile Great Again”
SLIDE 72 Problem / Opportunity
Mobile E-Commerce sales will account for nearly all E-Commerce sales growth in the next 3 years. The mobile device shopper demographic is an untapped market for The Tanga Network. The mobile experience of Tanga Network Sites do not currently lend themselves to high E-Commerce conversion. The Tanga Network user experience is fragmented and inconsistent throughout our sites.
SLIDE 73
SLIDE 74
SLIDE 75
SLIDE 76
SLIDE 77 Solution
Modernize all Tanga Network sites to be mobile first. Implement responsive mobile web positioning, which allows for future native app if necessary. (No more separate layout for mobile) Optimize mobile experience for current best practices (social onboarding, faster checkout, less user input, etc.). Tune performance for high latency networks. Improve ability to navigate to products of most interest.
SLIDE 78 Product/Feature Set
All Sites on The Tanga Network will have a Modern Web Experience Responsive Design Social Login/Signup Faster Purchase Path (Mobile Payments) Loading Speed Optimize for Thumb Zone Navigation Context Keyboard (Screenshot of Amazon vs Tanga)
SLIDE 79 Responsive and Mobile Optimized Experience for All Sites
SLIDE 80 Thumb Comfort Zone
SLIDE 82 Navigation
Some examples of how things could be -----> Where we are currently at ----->
SLIDE 83 Social Login/Signup
SLIDE 84 Faster Purchase Path
Product Page Complete Purchase
SLIDE 85 Revenue
Increased conversion Acquisition of new user segment Improved Experience will increase customer lifetime value
SLIDE 86 Customer Value
Reduced frustration when shopping on mobile Make experience delightful enough to share with friends
SLIDE 87 Strategic Value
Will improve our ability to acquire customers coming to us via mobile devices Creates pathway for mobile marketing opportunities Reduction in development cost by not having to maintain separate mobile layouts
SLIDE 88 Implementation Effort
Design - will have to conduct research, plan vision, ensure quality and responsiveness, build our design system Operations - will have to add support for new mobile payment provider(s) such as Apple Pay Development - will require some new tooling and core changes to site architecture/ infrastructure Marketing - (possible) develop a campaign promoting new functionality and mobile experience, help with verbiage and user experience
SLIDE 89 Operation Costs
Increase in design cost moving forward because we will have to make sure everything that is built is optimized for mobile and works on all platforms and browsers Moving to responsive, will significantly decrease development efforts
SLIDE 90 Risk
If we don’t do this, we will fall further behind best practices
SLIDE 91
Step 2: Pre-Production
SLIDE 92
Executive Producer Assigned
SLIDE 93
Director Assigned
SLIDE 94
Technical Director Assigned
SLIDE 95
Success Metrics Defined
SLIDE 96
Story Work Shop
SLIDE 97
Cast Decided
SLIDE 98
Location Scouting (Competition)
SLIDE 99
Step 3: Production (Six Weeks)
SLIDE 100
Weekly Planning
SLIDE 101
Daily Standups
SLIDE 102
Weekly Demo’s
SLIDE 103
Weekly Retrospectives
SLIDE 104
Step 4: Pre-Screening
SLIDE 105
Select Audience
SLIDE 106
Real Customers. Real Feedback.
SLIDE 107
Step 5: Release Party
SLIDE 108
Celebrate the wins!
SLIDE 109
Step 6: Box Office Numbers
SLIDE 110
Review the Data
SLIDE 111
Step 7: Awards Show
SLIDE 112
Year in Review
SLIDE 113
Select the Best Performances
SLIDE 114
Acknowledge Contributions
SLIDE 115
What Sucks?
SLIDE 116
Don’t have full team per product.
SLIDE 117
You don’t have to maintain movies.
SLIDE 118
Too many products.
SLIDE 119
Production time still too long.
SLIDE 120
Reviewing box office data is hard. No one likes to acknowledge the flops.
SLIDE 121
What happens after release?
SLIDE 122
What doesn’t suck?
SLIDE 123
Alignment much better.
SLIDE 124
Teams more involved in delivery.
SLIDE 126
Questions
SLIDE 127
http://derekneighbors.com http://agileweekly.com