Women Deliver 2013 Tech and Tech Tuesday May 28, 2013 Dawn Crosby, - - PowerPoint PPT Presentation

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Women Deliver 2013 Tech and Tech Tuesday May 28, 2013 Dawn Crosby, Abt Associates Maggie Louie, Planned Parenthood Global Measuring Capacity To build capacity, it must be measured Existing capacity assessment tools tend to be self-

SLIDE 1

Women Deliver 2013 Tech and Tech Tuesday

May 28, 2013 Dawn Crosby, Abt Associates Maggie Louie, Planned Parenthood Global

SLIDE 2

Measuring Capacity

To build capacity, it must be measured
Existing capacity assessment tools tend to be self-

assessment oriented and/or adjectival

Numerical industry averages would allow for

benchmarking

There is a need for a quantitative tool which measures

capacity and sustainability in a consistent and objective manner and creates a comparability function impetus for developing the ProCapacity Index™

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The ProCapacity Index™ – a different tool

Mixed methods tool which uses a balanced

scorecard approach; comprised of 28 indicators across three pillars:

Financial Strength
Programmatic Performance
Organizational Development
Data sources include:
Financial statements
Programmatic data (includes clinical data for health clinics version)
Key informant interviews
Employee survey
Client or beneficiary survey
Other sources (e.g. operating manuals, annual/technical reports, by-laws, etc.)

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How ProCap Works

Organizational Development Score Quality of NGO’s systems, management and staff Programmatic Performance Score Technical metrics related to social mission of organization Financial Strength Score Strength of NGO’s balance sheet and income statement

Overall Score

100-point system

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A Look at the Tool – Entry Page

95 - 100 Model 85 - 94 Strong 75 - 84 Stable Name of organization: 55 - 74 Developing 54 and below Fragile Country: MALAWI Date Indexed: May 2012 T otal Score: 40 Fragile

ProCap Index - Health Clinics

Dashboard

Financial Strength Financial Score Details Organizational Development Programmatic Performance Financial - Raw Data Organizational Score Details Employee Survey Results Institutional Assessment Results Programmatic Score Details Client Survey Results Programmatic - Raw Data Client Survey –Raw Data Employee Survey – Raw Data

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A Look at the Tool - Dashboard

Industry Average Industry Average Industry Average Industry Average NGO Value NGO Value NGO Value NGO Value

Industry Average Industry Average Industry Average Industry Average NGO Value NGO Value NGO Value NGO Value # Industry Average Industry Average Industry Average Industry Average NGO Value NGO Value NGO Value NGO Value 21% 30% 0.03%

0.3%

20% 28% 90 69 4.35 4.11 Clinical Efficiency Ratio 37% 82% 68% 54% 34% 41% Funding Concentration Percentage Cost Recovery Rate Services Revenue Percentage Employee Survey - Management & Performance Culture Employee Survey - Commitment & Ownership 4.06 Client Survey - Satisfaction Employee Survey - Mission Awareness Client Growth Rate Client Volume Ratio Employee Survey - Satisfaction 76% 3.66 3.51 4.01 4.06 4.01 59% Overhead Rate 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000 40% 60% 100% 130% 150% 0.000 40% 60% 100% 130% 200% 0.000 0% 60% 100% 130% 200% 0.000

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ProCapacity: Advocacy

Some Example Indicators

Financial

Defensive Interval – Salaries Funding Concentration & Diversification

Programmatic

Technical Capacity – Training Collaboration & Linkages – Recent Contacts

Organizational

Employee Survey – Performance Culture Expert Assessment – Adaptive Capacity

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