WHEN IT ALL FALLS TO PIECES THE FUTURE OF WORK IN THE 21 ST CENTURY - - PowerPoint PPT Presentation

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WHEN IT ALL FALLS TO PIECES THE FUTURE OF WORK IN THE 21ST CENTURY

Lynda J. Roth LJR Consulting Services 818-216-7264 Lynda@ljrcs.com

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INTRODUCTION

• Impact of COVID-19

– Put existing trends into warp speed – Virtual work, events, schooling, worship services

• Societal Shifts in the 20th century

– Industrialization – Demand for new products – Transition from rural/small towns to cities – Transition from artisan and solo services to full time employment at larger companies

• Trends in the 21st Century so far

– Increased use of Digital Technology – Increased desire for more work flexibility & independence – Increased demand for products and services – Transition to agile workforce

When It All Falls To Pieces 21st Century Workplace

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• Increased Digital Technology

– Internet

• Transformed how we consume information
• Provided a platform for remote sales and service
• Impacted society as profoundly as the invention of the printing press in the

1400’s

– Wireless Networks & Extended Batteries

• Liberated users from the desktop

– Mobile Devices

• Mobile apps made usage much easier and provided more services and

information

• Provides access via the cellular network

– Streaming data – video, audio, text

• Expanded information and entertainment capabilities

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• Increased Digital Technology

– Artificial Intelligence and Robotics

• Frees human workers from dangerous and mundane tasks
• Enables tasks humans can not easily do – delicate medical procedures
• Frees humans to perform more intellectual tasks and provides strategic

information/data

• Following statistics are from Future of Jobs Report 2018 by World Economic Forum:
• 74 million current jobs will be displaced by machines and algorithms by 2022, but 133

million new jobs will be created as well.

• Division of labor in 2018 is 71% human and 29% machine, by 2025 it’s expected to be 48%

human and 52% machine.

• Gartner predicted that by 2022 1 in 5 employees will have AI as a coworker
• Fewer than 5% of jobs will be completely automated while 60% of occupations could have

as much as 30% of responsibilities automated.

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• Industry Disruption and Transformation

– Innovators – the key businesses that used new technologies to change the world.

• Amazon – created virtual retail business

– Utilize AI to bring suggestions to consumers – Utilize robotics and technology to streamline processes to guarantee

• vernight delivery
• Google – completely changed our relationship with information.

– Created the concept of search engines which have completely replaced printed reference materials. – Significant use of AI

• Apple Computer – iPhone, iPad, iPod

– Brought mobile technology to a consumer device – Created the digital audio and video industry – Redefined mobile audio and created the podcast industry

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• Industry Disruption and Transformation

– Disrupters – the key businesses that used new technologies to reimagine the customer experience and disrupt existing industries.

• Uber – One of the first companies that used a mobile app to reimagine ride

share services traditionally called taxi services. – Redefined the relationship with the customer with the Uber app to immediately contact an available service. – Redefined the relationship with the employee by creating self-employed drivers that supplied their own vehicle for passengers. – Disrupted the taxi industry

• Air BnB – Created full webservice and mobile app to match homeowners with

extra capacity with those seeking temporary lodging. – Redefined the solution for the customer searching for temporary lodging whether for business travel, vacations and temporary dislocation. – Disrupted the hotel industry

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• Industry Disruption and Transformation

– Digital Transformation is Business Transformation – As a result of the early adapters all businesses and industries must re- imagine their businesses, their customers, their employees and their products/services. – Digital transformation will include work transformation also. – Work transformation will include:

• Increased technology based functions
• Worker integration with technology especially robotics and AI
• Increased independent and project based work.

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• Work Flexibility and Independence

– Digital transformation is also increasing the desires of the workforce to transform their work life balance – Work from home and other non-office locations

• In 2018 approx. 26.2 million people worked from home at least part time

which was 173% increase from 2005

• 69% of employees were offered work from home options
• 80% of prospective employees would turn down a position if it did not offer

work from home option

• 57% of remote workers are more likely to be satisfied with their jobs and

less stressed

– Work varying hours and days to accommodate family or personal interests

• Younger workers want time for family – fathers and mothers share

responsibilities.

• Workers want flexible work conditions to pursue hobbies, advanced education

and other personal interests

• Many older workers don’t want to retire yet want more time for personal

interests, passion projects, time with grandchildren

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• Work Flexibility and Independence

– Independent workers

• 40 million Americans work independently of which 15.8 million are full time
• 48% of companies use freelance workers
• 31% of US workers are freelance

– Reasons for increased independent workforce

• Skills specialization is fueling the need for independent workforce
• Longer life expectancy is resulting in people working later in life on projects
• f passion
• Corporate increased project-based work creating the agile workforce
• Tight job market enhances freelance opportunities

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• Increased Demand for Products and Services

– Wealthier societies world wide – Digital and Smart Products are in demand fueling innovation and agility – Globalization increasing demand – Virtual retail and virtual services increase availability

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• Transition to Agile Workforce

– Team based workforce and project-based work – Teams will include full-time employees and free-lance workforce – Team members may reside and work from anywhere in the world – Increased use of collaborative digital software for communication, planning and documentation – Innovation is key attribute

• Workforce Changes

– Education will not be limited to K-12 and college it will become life-long and delivered on demand – Workers will have longer and varying careers with increased flexibility – Human work will be increasingly more knowledge work – Humans and technology will work together

Women On The Rise 21st Century Workplace

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• LJR Consulting Services

– 1556 Clayton Woods Ct. Wildwood, Missouri 63011 – 818-709-6583 direct or 818-216-7264 cell – Lynda@ljrcs.com – https://www.linkedin.com/in/lyndajroth – www.ljrconsultingservices.com

When It All Falls To Pieces LJRCS Contact Info