WHEN IT ALL FALLS TO PIECES THE FUTURE OF WORK IN THE 21 ST CENTURY Lynda J. Roth LJR Consulting Services 818-216-7264 Lynda@ljrcs.com 1
When It All Falls To Pieces 21 st Century Workplace INTRODUCTION • Impact of COVID-19 – Put existing trends into warp speed – Virtual work, events, schooling, worship services Societal Shifts in the 20 th century • – Industrialization – Demand for new products – Transition from rural/small towns to cities – Transition from artisan and solo services to full time employment at larger companies Trends in the 21 st Century so far • – Increased use of Digital Technology – Increased desire for more work flexibility & independence – Increased demand for products and services – Transition to agile workforce 2
When It All Falls To Pieces 21 st Century Workplace • Increased Digital Technology – Internet • Transformed how we consume information • Provided a platform for remote sales and service • Impacted society as profoundly as the invention of the printing press in the 1400’s – Wireless Networks & Extended Batteries • Liberated users from the desktop – Mobile Devices • Mobile apps made usage much easier and provided more services and information • Provides access via the cellular network – Streaming data – video, audio, text • Expanded information and entertainment capabilities 3
When It All Falls To Pieces 21 st Century Workplace • Increased Digital Technology – Artificial Intelligence and Robotics • Frees human workers from dangerous and mundane tasks • Enables tasks humans can not easily do – delicate medical procedures • Frees humans to perform more intellectual tasks and provides strategic information/data • Following statistics are from Future of Jobs Report 2018 by World Economic Forum: • 74 million current jobs will be displaced by machines and algorithms by 2022, but 133 million new jobs will be created as well. • Division of labor in 2018 is 71% human and 29% machine, by 2025 it’s expected to be 48% human and 52% machine. • Gartner predicted that by 2022 1 in 5 employees will have AI as a coworker • Fewer than 5% of jobs will be completely automated while 60% of occupations could have as much as 30% of responsibilities automated. 4
When It All Falls To Pieces 21 st Century Workplace • Industry Disruption and Transformation – Innovators – the key businesses that used new technologies to change the world. • Amazon – created virtual retail business – Utilize AI to bring suggestions to consumers – Utilize robotics and technology to streamline processes to guarantee overnight delivery • Google – completely changed our relationship with information. – Created the concept of search engines which have completely replaced printed reference materials. – Significant use of AI • Apple Computer – iPhone, iPad, iPod – Brought mobile technology to a consumer device – Created the digital audio and video industry – Redefined mobile audio and created the podcast industry 5
When It All Falls To Pieces 21 st Century Workplace • Industry Disruption and Transformation – Disrupters – the key businesses that used new technologies to reimagine the customer experience and disrupt existing industries. • Uber – One of the first companies that used a mobile app to reimagine ride share services traditionally called taxi services. – Redefined the relationship with the customer with the Uber app to immediately contact an available service. – Redefined the relationship with the employee by creating self-employed drivers that supplied their own vehicle for passengers. – Disrupted the taxi industry • Air BnB – Created full webservice and mobile app to match homeowners with extra capacity with those seeking temporary lodging. – Redefined the solution for the customer searching for temporary lodging whether for business travel, vacations and temporary dislocation. – Disrupted the hotel industry 6
When It All Falls To Pieces 21 st Century Workplace • Industry Disruption and Transformation – Digital Transformation is Business Transformation – As a result of the early adapters all businesses and industries must re- imagine their businesses, their customers, their employees and their products/services. – Digital transformation will include work transformation also. – Work transformation will include: • Increased technology based functions • Worker integration with technology especially robotics and AI • Increased independent and project based work. 7
When It All Falls To Pieces 21 st Century Workplace • Work Flexibility and Independence – Digital transformation is also increasing the desires of the workforce to transform their work life balance – Work from home and other non-office locations • In 2018 approx. 26.2 million people worked from home at least part time which was 173% increase from 2005 • 69% of employees were offered work from home options • 80% of prospective employees would turn down a position if it did not offer work from home option • 57% of remote workers are more likely to be satisfied with their jobs and less stressed – Work varying hours and days to accommodate family or personal interests • Younger workers want time for family – fathers and mothers share responsibilities. • Workers want flexible work conditions to pursue hobbies, advanced education and other personal interests • Many older workers don’t want to retire yet want more time for personal interests, passion projects, time with grandchildren 8
When It All Falls To Pieces 21 st Century Workplace • Work Flexibility and Independence – Independent workers • 40 million Americans work independently of which 15.8 million are full time • 48% of companies use freelance workers • 31% of US workers are freelance – Reasons for increased independent workforce • Skills specialization is fueling the need for independent workforce • Longer life expectancy is resulting in people working later in life on projects of passion • Corporate increased project-based work creating the agile workforce • Tight job market enhances freelance opportunities 9
When It All Falls To Pieces 21 st Century Workplace • Increased Demand for Products and Services – Wealthier societies world wide – Digital and Smart Products are in demand fueling innovation and agility – Globalization increasing demand – Virtual retail and virtual services increase availability 10
Women On The Rise 21 st Century Workplace • Transition to Agile Workforce – Team based workforce and project-based work – Teams will include full-time employees and free-lance workforce – Team members may reside and work from anywhere in the world – Increased use of collaborative digital software for communication, planning and documentation – Innovation is key attribute • Workforce Changes – Education will not be limited to K-12 and college it will become life-long and delivered on demand – Workers will have longer and varying careers with increased flexibility – Human work will be increasingly more knowledge work – Humans and technology will work together 11
When It All Falls To Pieces LJRCS Contact Info • LJR Consulting Services – 1556 Clayton Woods Ct. Wildwood, Missouri 63011 – 818-709-6583 direct or 818-216-7264 cell – Lynda@ljrcs.com – https://www.linkedin.com/in/lyndajroth – www.ljrconsultingservices.com 12
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