Welcome to PowerPoint 4 tips for a simpler way to work
Recruitment and Retention. Helping you to solve your problems. Wesley Strahan-Hughes Head of Operations HCPA
• Severe lack of applicants • Expensive fees / resources / time • Expensive newspaper and other advertising • Difficult to recruit compassionate staff* • High staff turnover • Staff issues lead to other issues including safeguarding • We now have our central and joined up point for Hertfordshire recruitment, established for 4 years
• 31,000 Care Staff • 4,000 Vacancies • 27.8% Turnover in 3 months • 11.3% Turnover for Managers • Overall 34.5% Turnover in 1 st year • 537 Care Providers • 40% / 40% / 20% • National average is 30.7%
How do you recruit? What works best for you? Can you share any advice or IDEAS? What hasn’t worked so well for you?
Welcome to PowerPoint 4 tips for a simpler way to work
Herts Good Care RECRUITMENT GUIDANCE
What we will cover: Herts Good Care Recruitment service Values based Recruitment methods Grow your own – hiring people with no previous experience The benefits of taking on an apprentice How to write an attractive job advert Sourcing candidates – what works/what does not work The Good Care Campaign
What is Herts Good Care Recruitment? A fully funded recruitment service, free to use for HCPA members We are a partnership between HCPA and HCC A team of five supporting you with your recruitment needs Our goal is to support you to find compassionate staff that fits within your organisation We use a completely values-based method when screening potential candidates We also provide best practice information and guidance
Why does Herts Good Care Recruitment exist? The Care Crisis There is a workforce of 31,000 in Hertfordshire alone, but around 4,000 vacancies at any one time Building Partnerships We have the resource to build and retain partnerships with different organisations across Hertfordshire and further Good Care Campaign We want to help you inspire people to work in care, by getting involved in the campaign and sharing the good care you provide on a day to day basis
What do we do? Source Candidates using a variety of methods Screen Candidates using a values based approach Provide values based reports on candidates Arrange interviews and prepare the candidate for face to face interviews Fill a variety of roles, from frontline care to non-care roles, and leadership positions Provide information and guidance on recruitment and retention best practice Run the Good Care Campaign
Recruiting for Values Recruit based on values and behaviours Ensure the individuals values align with the values of your organisation Utilise competency based questions, to find out why a person would take a specific approach Herts Good Care provide psychometric testing on candidates which matches their values to specific care based scenarios, and provides you with example questions you can ask at interview
Grow your own Candidates with no experience can make great care assistants and support workers because: You can train them to your own high standards Helps standardise care delivery across your organisation Instil the right values and qualities about working in care All they need are the right values, commitment and caring attitude, everything else can be taught Career progression is a big motivator amongst people changing sectors, so they are more likely to stay with you and develop their career with you if you support them with training and development
What apprenticeships can I offer? There are many apprenticeship options available including Health and Social Care, Business Administration, Customer Service and Kitchen/Chef. The most common apprenticeships in the adult care sector are in health and social care. These are known as: The Intermediate The Advanced Level 4 & 5 Apprenticeship in Apprenticeship in are currently in Health and Social Care Health and Social Care development and will (Level 2) (Level 3) be available soon As well as attracting new staff into the sector, this is also a great way to up-skill existing staff in your organisation. There are also more specific types of apprenticeships available such as Nurse Associate and Degree Apprenticeships that are becoming available. You can read about these via www.herts.ac.uk (search for Degree Apprenticeships).
What does the 20% study time involve? There are various things that constitutes study time: On the job Care Study time Classroom learning certificate/ Shadow in office to based (i.e. how to mandatory shifts complete training update care training coursework plans) Study time counts over the whole period of the apprenticeship and is flexible, which means that a week of shadow shifts can count towards the overall 20% study time. All study time, in whatever form, will need to be logged. You can ask your chosen training provider for further information on logging study time.
One way to implement fair pay is to gradually increase it based on apprenticeship milestones... 12 months completion of apprenticeship programme including end point assessment - Equal to your care & support staff 12 months completion of Level 2 Diploma element - £7.50 per hour 6 -12 months achievement of key skills - £7 per hour 3 - 6 months following successful probation - £6.50 per hour 3 month probationary period - £6 per hour
How can apprentices improve my business? Improve Retention Financial Benefits Existing Staff Show staff that you are supportive Did you know that your If you employ an apprentice who is of their career development whilst existing staff can become between the ages of 16 -18 years improving your own staff apprentices? old, you will receive a retention. £1,000 grant. If you are looking to develop your 86% of employers with an You are not required to pay staff, why not register them on an established apprenticeship National Insurance apprenticeship course and receive programme reported that Contributions forapprentices great benefits whilst you train apprenticeships have them? who are under 25 years of age and helped to develop skills on the lower tax rate. that are relevant to the needs of their organisation. Apprenticeships are a great way to up-skill your existing staff by giving them additional skills and qualifications that will, ultimately, help contribute to the future success of your business.
Apprenticeships – how can HCPA support? Read the Herts Good Care toolkit on taking on an apprentice Speak to the recruitment team at HCPA Advertise your apprenticeship vacancies for free via Herts Good Care Recruitment
How to write an attractive job advert
1 What is the importance of having a good job advert? It’s your first chance to ‘sell’ your role to a potential candidate It is your first impression to a potential candidate A good job advert will help you attract the right candidates There are thousands of other care and support vacancies, what makes you stand out?
Top tips!
What are the four core areas of a good advert? 1. What does your company do? Why is this job role important? 2. Benefits, why should I work for you? 3. Main duties of this job, the day to day role 4. Who do you want to fill this job? What values should they have?
3 Job advert template Who are you and what does your company do? HCPA Care is offering an exciting opportunity for you to work for us as a care assistant. We are a small home care company providing support to individuals in their own homes in Welwyn and Hatfield. The needs of the individuals we support vary but many are elderly, some live with dementia, and/or physical or learning disabilities. Our company goal is to provide the highest standards of care, as we would expect to be cared for ourselves. We are looking for you to join the team as a care assistant to provide person-centred care to our clients based on their individual needs. What is the purpose of the role?
Discussion 5 minutes to answer the following questions: 1. What benefits are currently in your adverts? 2. What other benefits do you think you can put in? Top Tip: Benefits aren’t just pay, think of it as ‘ what do I do for my staff? ’
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