Welcome To the Ideas Exchange 2017 Consumer Action Responsive - - PowerPoint PPT Presentation

Welcome

To the Ideas Exchange 2017

Consumer Action Responsive Empowerment

Section One

Workshop One

21st Century Systems of Care: Participatory Design in Mental Health.

 Example One: Young and Well CRC  Example Two: DVA High Resilience Website  Example Three: Digital Mental Health Gateway

Participatory Design

Presentation Structure

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Youth Participation

// Our Youth Brains Trust and First Peoples Youth Council

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OUR YOUTH BRAINS TRUST

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The Youth Brains Trust is a group of enthusiastic and committed young people from around Australia, who are passionate about improving their own wellbeing and that of their peers.

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24/04/2018 7 // Safe. Healthy. Resilient.

Participatory Design of evidence-based online youth mental health promotion, intervention and treatment

// A Young and Well Cooperative Research Centre innovative methodologies guide

September 2012 Young and Well CRC Unit 17, 71 Victoria Crescent Abbotsford VIC 3067 Australia youngandwellcrc.org.au

Dr Penny Hagen1 Dr Philippa Collin2 Atari Metcalf3 Mariesa Nicholas4 Kitty Rahilly5 Nathalie Swainston6

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WHY INVOLVE YOUNG PEOPLE?

• Understand the issues from the perspective of young

people

• Young people are the experts of their own lives
• Provide meaningful participation in decision making about

issues that directly affect them

• Build an empathy for, and connection to, the lives and lived

experiences of young people

• Understand proposed interventions from their perspective,

how they integrate into their lives and their perception of the impact and benefits.

A participatory design approach enables us to make mental health

• bjectives MEANINGFUL

and RELEVANT to young people so that our interventions have more IMPACT.

References include:

• Collin, P., Rahilly, K., Stephens-Reicher, J., Blanchard, M., Herrman, H., Burns, J., 2009. Youth Participation Evaluation:

Meaningful participation for promoting mental health and wellbeing of young Australians. Inspire Foundation, Sydney.

• James, A.M., 2007. Principles of youth participation in mental health services. Medical Journal of Australia 187, 57–9.
• Monson, K., Thurley, M., 2011. Consumer participation in a youth mental health service: Consumer participation in a

youth mental health service. Early Intervention in Psychiatry 5, 381–388. doi:10.1111/j.1751-7893.2011.00309.x

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YOUNG PEOPLE AS PARTNERS IN RESEARCH

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MYASSESSMENT

// Lets get you started!

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MYASSESSMENT

// How Technology Can Help

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GUIDING PRINCIPLES

Effective participation must be well resourced Not just a pretty face Seek input and advice Manage expectations Feedback to the group Employ a diversity of methods Provide value to young people Include all stakeholders

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SUPPORTING PARTICIPATION

Personal Wellness Plans

• Minimise barriers
• Maximise engagement

Clinical support for staff and participants Consider unintended physical or cultural barriers Allow members to meet online prior to in person Provide space for reflection but avoid isolation Build group cohesion and culture of peer support

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KEEPING THEM INFORMED

Active participation in planning Sufficient notice to be available Informed decision making Resourced to be involved Knowledge of available support Feedback on outcomes of involvement

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WORKING IN PARTNERSHIP

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EXAMPLES OF INVOLVEMENT

Board sub-committees Research proposal reviews Project advisory groups Policy development and consultations Digital content creation Presentations and media commentary

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 Example Two: DVA High Resilience Website

Participatory Design

Presentation Structure

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DVA High Res Website

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 Example Three: Digital Mental Health Gateway

Participatory Design

Presentation Structure

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THE DIGITAL MENTAL HEALTH GATEWAY Reimagined

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PARTICIPATORY DESIGN

CO-DESIGN APPROACH

FOR OFFICIAL USE ONLY

Identify Define Position Concept Create Use Evaluate Design Design Design Design Develop Hypothesis Design Draft MVP Test Draft MVP

Phase 1 Develop hypotheses Phase 2 Develop draft MVP Phase 3 Test draft MVP

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“Throughout the Alpha Stage you need to explore a bold future vision for the end to end service”

• Digital Service Standard

Digital Transformation Office

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PHASE 1

DEVELOPING HYPOTHESES

24/04/2018 FOR OFFICIAL USE ONLY

Hypotheses focussed on: Validate:

Entry Points

• 1. Entry point – funnel shape
• 2. Strength based versus traditional symptom based

structure

• 3. Design – browse, search and conversation

Content

• 1. Structure – categories, groupings, visual representation,

rankings

• 2. Evidence based, evidence informed, peer

recommended

• 3. New format type

Data

• 1. Sharing and storing
• 2. Registration – trustworthy Gateway

Multi-channel

• 1. Content and tools in multi-channel environment

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Phase 2

Key insights

• 1. Whole of life journey
• 2. Multiple journeys
• 4. Community
• 5. Localisation
• 6. Accessibility
• 3. Different touchpoints

“I thought my life was completely over because I couldn’t find any info that resonated.” “The Gateway should be a journey: different touch points, not static, for life, to try and grow.”

“You need a place where it’s safe to be vulnerable”

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“Throughout the Alpha Stage you need to explore a bold future vision for the end to end service”

• Digital Service Standard,

Digital Transformation Office

Who?

Primary users

• 1. Mental health consumer
• 2. Supportive other

Secondary users

• 3. Health Professionals
• 4. Contact Centre Agents.

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“Throughout the Alpha Stage you need to explore a bold future vision for the end to end service”

• Digital Service Standard,

Digital Transformation Office

What?

Support types

• 1. Information and advice
• 2. Self directed and

actionable

• 3. Community and peer

support resources

• 4. Professionally guided

resources

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Why?

Entry points

• 1. I don’t know what I’m

looking for or why I’m feeling, behaving or thinking this way.

• 2. I know why I’m here and

what I’m looking for.

• 3. I’m looking for wellness

based self-management tools and resources.

• 4. I’m supporting someone

else.

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Discover Consume Engage

• 1. Information and advice
• 2. Self directed and actionabl
• 3. Community and peer

support resources

• 4. Professionally guided

resources

Phase 3

• 1. How do I discover the

Gateway?

• 2. How do I consume

Gateway content?

• 3. How do I engage with the

Gateway?

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“Throughout the Alpha Stage you need to explore a bold future vision for the end to end service”

• Digital Service Standard,

Digital Transformation Office

• 1. Information and advice
• 2. Self directed and actionabl
• 3. Community and peer

support resources

• 4. Professionally guided

resources

Discover

To truly engage this audience, the service needs to be multi-channel. The service needs to reach people in channels they use and feel comfortable in, rather than passively expect potential users to find it. People’s journey needs to transcend channels.

NATURAL DISCOVERY

RESEARCH

FOR OFFICIAL USE ONLY

• The social audience is increasingly

focused on messaging.

• Facebook’s audience is maturing.
• Consumers are smart and social.

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Consume

To bring the Gateway to life, content must be accessible and meaningful. The content model should be strengths based, follow a robust yet flexible framework, and have a respectful tone; enabling a person to navigate a system that is fragmented and confusing.

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Consume

Language and tone

• 1. Respectful
• 2. Understanding
• 3. Honest
• 4. Empowering
• 5. Non- judgmental

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CONSUME

EXPLORING CONTENT

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Search Browse Converse

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CONSUME

CONVERSATION AND REAL-TIME SUPPORT

FOR OFFICIAL USE ONLY

Allows for:

• Distribution across multiple channels.
• Multichannel real-time support.

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Engage

Access to digital mental health content and real-time support encourages a consumer to realise the full value of the Gateway while allowing them to remain completely anonymous. For the gateway to evolve, engagement needs to focus on providing consumers with content in a channel of their choice rather than a traditional transactional and/or embedded website.

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Some words here

The Service

The ‘new way’ The way people find and use services are changing, becoming more streamlined and simplified – because this is what people expect. “The Gateway needs to be

transformational not transactional”

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