Welcome Caledonian Canal Customer Forum 2017 Agenda 10:30am - - PowerPoint PPT Presentation

▶
welcome
SMART_READER_LITE
LIVE PREVIEW

Welcome Caledonian Canal Customer Forum 2017 Agenda 10:30am - - PowerPoint PPT Presentation

May 11, 2023 430 likes •1.26k views

Welcome Caledonian Canal Customer Forum 2017 Agenda 10:30am Welcome 10.35am Operations Overview (Scotland) by Russell Thomson, Head of Customer Operations 10.55am Overview of Caledonian Canal Customer Operations by Ailsa Andrews,

slide-1
SLIDE 1

Welcome

Caledonian Canal Customer Forum 2017

slide-2
SLIDE 2

Agenda

10:30am Welcome 10.35am Operations Overview (Scotland) by Russell Thomson, Head of Customer Operations 10.55am Overview of Caledonian Canal Customer Operations by Ailsa Andrews, Customer Operations Manager 11.15am Communications overview and Pricing Consultation by Josie Saunders, Head of Corporate Affairs 11.30am Growing a Tourism Business by Mark Smith, Head of Tourism & Destinations 11.45am Q&As followed by refreshments 12.30pm Ends

slide-3
SLIDE 3

Russell Thomson

Head ad of C f Cus ustomer tomer Operatio ations ns Operatio ational nal Overvi rview ew (Sc Scotland land)

slide-4
SLIDE 4

0% 10% 20% 30% 40% 50% 60% 70% 12-13 13-14 14-15 15-16 Own Income GIA

Revenue split by year

slide-5
SLIDE 5

Commercial income 22% Retail income 13% Freight Income 1% Cost recoveries & sundry sales 2% Third party contributions 20% Grant-in-aid 40% Release of capital grant 2% Interest 0%

Total income

slide-6
SLIDE 6

SWD Premiums 4% Property Rents 25% Bigg Regeneration 14% Insurance re-charges 0% Utilities 31% Craft Licences 11% Commercial Craft Licences 4% Leisure Moorings 11%

This is the split of the 22% of Own Income that is classed as Commercial Income

Commercial income

slide-7
SLIDE 7

Lowlands Caledonian Crinan Craft Licences (Nav. Licence & Short Term/Transit 38,283 263,555 168,355 Mooring Fees 151,643 193,724 84,425 Commercial Income 27,117 208,970 127,396 Total Boating Income 217,043 666,249 380,176 Total Expenditure 2,845,387 2,196,064 1,051,520

Capital Spend

Canal income & expenditure

slide-8
SLIDE 8

Top 20 Assets

1 Ness Weir Refurbishment 2 Tomnahurich Bridge M&E Upgrade 3 Avon Aqueduct 19 4 Linlithgow Embankments Leakage Repair 5 Muirtown Bridge M&E Upgrade 6 TFW Site Works 7 Kytra & Cullochy Locks, Weir and Reach repairs. 8 Ardrishaig Lock 1 - 3 9 Twechar Bridge 17 10 Bonnybridge Bridge 10 11 Crinan Canal: lock gates 12 Caledonian Canal: Lock grouting 13 Caledonian Canal Leakage Repair 14 Crinan Canal Leakage Repair 15 Lowlands Canals Leakage Repair 16 Ardrishaig Swing Bridge 1 - M&E repairs 17 Oich Weir 18 Manual Bascule Bridge Refurbishment Works 19 Lowlands Bank Protection Works 20 Lowlands Canals: lock gates

slide-9
SLIDE 9

Emergency Preparedness

slide-10
SLIDE 10

Linlithgow Embankment Study

slide-11
SLIDE 11

Linlithgow Stop Planks & Safety Gates

New stop planks and safety gates on Union Canal at Preston Road, Woodcockdale, Manse Road Basin, Wilcoxhome, and Battockbridge

slide-12
SLIDE 12

Linlithgow Embankment Study

slide-13
SLIDE 13

Ness Weir

Due to continued scouring of the weir structure, we are developing a solution to provide a robust weir structure to protect Inverness

slide-14
SLIDE 14

Ness Weir

Overflow Weir Service Weir

slide-15
SLIDE 15

Ness Weir

slide-16
SLIDE 16

Ness Weir

Before After

slide-17
SLIDE 17

Ness Weir

slide-18
SLIDE 18

Lowlands

  • Linlithgow Embankment
  • Veg Management
  • Towpath Upgrades
  • Masonry Repairs
  • Water Control
  • Weed Management
  • Dredging

Crinan

  • Continuation of Yot Spot Assisted

Passage

  • Refurbishment of pontoons
  • Crinan Facility Block
  • Tarbert pontoons to Crinan Rings
  • Marketing to flotillas
  • Towpath upgrades
  • Bridges
  • Repairs and veg management

Scotland-wide

slide-19
SLIDE 19

Towpath Upgrades

slide-20
SLIDE 20

Bowling Harbour

slide-21
SLIDE 21

Bowling Harbour

Harbour wall before

slide-22
SLIDE 22

Bowling Harbour

Harbour wall after

slide-23
SLIDE 23

Bonnybridge & Twechar Bridges

slide-24
SLIDE 24

Monkland Canal (Forth & Clyde West Team)

Extensive weed cutting on the Monkland Canal using the truxor weed cutter with the new implement. Actually rips the weeds out / folds back rather than lifting and cutting.

slide-25
SLIDE 25

Monkland Canal (Forth & Clyde West Team)

Both open sections of canal have been worked on but the section between Woodhall intake sluices and Cairnhill Weir has been totally opened up. The canal hasn’t been this wide since it was last dredged in the 1980’s. This is the main feed for the Forth & Clyde Canal

slide-26
SLIDE 26

Volunteering

slide-27
SLIDE 27

Volunteering

September 2016 – March 2017 Partners

slide-28
SLIDE 28

Volunteering

Works have included:

  • Painting locks
  • Litter Picks
  • Veg Clearance
  • Survey work for NGIWMS
  • Falkirk Wheel
  • Ratho & Auchinstarry
  • Lochrin
slide-29
SLIDE 29

Inverness West Link

Phase 1: 2016 – 2017/18 Phase 2: 2019 – 2021 Winter closure December 2020 – March 2021 Summer ( 2 days ) closure – Date set and communicated well in advance

slide-30
SLIDE 30

Speed of large craft

slide-31
SLIDE 31

Ailsa Andrews

Cus ustomer tomer Operation ations s Man anag ager er Operatio ational nal Overvi rview ew – Cal aledon edonian ian Can anal al

slide-32
SLIDE 32

Caledonian 2016 / 2017

  • 1170 visitor licences sold

3% down on 2015 / 2016

  • Income down 9%to £235,515 but approx. same as 2014 / 2015
  • 71% visiting boats from Britain
  • 29% from elsewhere – Norway, Germany, Holland, France, Sweden etc
  • USA, New Zealand, Australia
  • c150 long term berth holders – slightly fewer overwinter than 2015 / 2016
  • 19 commercial operators brought £209k, increase of 27% on 2015/ 2016
  • 1530 registered paddlers on Great Glen Canoe Trail

21% down on last year

slide-33
SLIDE 33

World Canals Conference

slide-34
SLIDE 34

Clachnaharry Gate Lift

slide-35
SLIDE 35

Aberchalder Swing Bridge

slide-36
SLIDE 36

Middle District

  • Fort Augustus ram pit covers
  • Refurbished transit pontoon at Laggan Locks & new jetty for Eagle barge
  • Redecked Cullochy pontoon
  • Filming for ITV drama series ‘The Loch’
  • New pontoons for Cruise Loch Ness’s new boat
  • Scrub cutting
  • Canoe Trail slipway repair
slide-37
SLIDE 37

East District

  • Clachnaharry lock gate refurbishment
  • Dochgarroch Boat Lift Oct / Mar
  • Pontoon redecking at Dochgarroch
  • Redeck Clachnaharry Sea Lock reach jetty
  • Replacement fencing rails at Dochgarroch East
slide-38
SLIDE 38

West District

  • New transit pontoon installed at Banavie Top
  • New marine fuel tank at Corpach – doubled fuel capacity
  • Scrub clearance and chipping
  • Pothole repairs
  • Fencing repairs
  • Repainting all facility blocks
slide-39
SLIDE 39

Maintenance Team

  • Clachnaharry Sea Lock gates refurbishment
  • Aberchalder Bridge breakdown resolution
  • CCTV at Seaport Marina
  • Renovated power packs at Neptune’s Staircase
  • LED floodlighting at Seaport, Cullochy, Kytra
  • Muirtown swing bridge gear box replacement
  • Gairlochy swing bridge – traffic damage repairs
  • Shore power bollard repairs
slide-40
SLIDE 40

The season ahead

  • Ness Weir upgrade project c£1.5m

May – Sept

  • Hire fleets very busy – Great Canal Journeys
  • Pontoon redecking programme continues throughout canal
  • Construction of new wharf for Jacobite Cruises
  • New public toilets at Dochgarroch
  • Scottish Highlander’s sister barge arriving
  • Filming for Channel 4 series
slide-41
SLIDE 41

Thomas Telford Corpach Marina

slide-42
SLIDE 42

Josie Saunders

Head ad of C f Corpor

  • rat

ate e Af Affai airs rs Communi mmunications ations Overview rview

slide-43
SLIDE 43

Pricing consultation

  • Residential 32%
  • Leisure 40%
  • Transit 14%
  • Groups 8%
  • Commercial 4%
  • Other 2%

32% 40% 14% 8% 4% 2%

Response published 14th February 2017

slide-44
SLIDE 44

Pricing consultation

721 issues

16

categories

Weighted issues and developed response Raised comparable marinas and cost of renting 2 bed flats with Gerald Eve Leisure

  • Not benchmarked against English

marinas Residential

  • 2 bed flat rents reflect market and are

not in direct comparison

slide-45
SLIDE 45
  • Gerald Eve/GVA’s recommended prices

will be adopted

  • Mooring costs will not increase by more

than £100 per year, plus inflation

  • Inflation set by CPI
  • Standardised Terms & Conditions
  • Monthly/upfront payment – same price
  • No mooring transferred with boat sale
  • Security of tenure for residential

customers = min 1 year agreement

  • Five yearly review

Outcomes

slide-46
SLIDE 46

Changes introduced 1st June 2017 and 1st April thereafter Full price implemented if £100 or less Phased price increases limited to £100 pa plus CPI (1.6% in 2016) 20+ years for some customers to reach Gerald Eve’s recommended price

Outcomes

slide-47
SLIDE 47

Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

Outcomes

slide-48
SLIDE 48

Navigation licence remains £195 + CPI Transit licence cut by 25% on Lowlands 25% discount on transit fees for charities’ non commercial activity Facilities Charter by Sept 2017 User operations of locks & bridges policy by April 2018 Letters issued in March

Outcomes

slide-49
SLIDE 49

355 delegates 84 speakers 25 countries 4 days 1 app 1 awards ceremony Cost-neutral

2016 World Canals Conference

slide-50
SLIDE 50

What happened…

355 delegates 84 speakers 25 countries 4 days 1 app 1 awards ceremony Cost-neutral

Networking 4.2 / 5 WCC 2016

  • verall rating 4.6 / 5

Speakers rated 4.3 / 5 Social aspects 4.6 / 5

What delegates said…

slide-51
SLIDE 51

“The best conference I’ve been to in my 37-year career” Phil Wright Director at Peter Brett (Sponsor) “A world class event with top flight speakers and decision influencers in attendance” Chris Brown Founder of Igloo (Sponsor) “We met everyone we had hoped to. We would be happy to support Scottish Canals again in the future” John Lauder Director Scotland, Sustrans (Sponsor) “It was a first canal conference for us to participate in and we are very pleased that we did. We are very confident it has promoted our national and international status.” Saeid Naelini Director AMX (Exhibitor) “An incredibly successful worldwide event involving a diverse range of parties all sharing a passion for canals at home and abroad.” Andy Dalrymple Managing Director, Mackenzies (Sponsor) “We would like to attract more events of the scale of the WCC to Inverness. It really was an out-standing event” Stuart Black Director, The Highland Council (Partner) “This event was brilliantly conceived and executed, I could not have had a more positive experience” Gavin Landry Executive Director of Tourism New York State (Partner)

slide-52
SLIDE 52

Mark Smith

Head ad of T f Tour urism sm & Destin tinations ations Growing ing a a Tour urism sm Bu Busines ess

slide-53
SLIDE 53

www.scottishcanals.co.uk 53

Growing a Tourism Business

slide-54
SLIDE 54

Regeneration Initiatives

slide-55
SLIDE 55

Nodal Strategy

  • Maximise the revenues

available from the canals

  • Capture their uniqueness

and monetise it

  • Great customer

experiences

  • Repeat business
slide-56
SLIDE 56

Inverness planning & investment

slide-57
SLIDE 57

Muirtown Basin inspiration

slide-58
SLIDE 58
slide-59
SLIDE 59

Clachnaharry inspiration

slide-60
SLIDE 60
slide-61
SLIDE 61
slide-62
SLIDE 62

West Link Road Torevean – Gateway to Inverness

slide-63
SLIDE 63

Torvean –Inverness Western Gateway

slide-64
SLIDE 64

Holiday Cottage Portfolio Revenue – £230kpa

slide-65
SLIDE 65

Fort Augustus Southern Gateway to Loch Ness

slide-66
SLIDE 66

Caledonian Canal Centre Tourist Context

Loch Ness The Abbey

A82

  • Ft. Augustus

Caledonian Canal Centre

Original VC

slide-67
SLIDE 67

Caledonian Canal Centre Macvean’s – Creating a Destination

  • Scottish Canals Purchase Supermarket
  • Major Intervention
  • Funding Sought
  • Catalyst to a wider regeneration
  • Private Sector Investors
slide-68
SLIDE 68

Caledonian Canal Centre The Gateway to Loch Ness

slide-69
SLIDE 69

Caledonian Canal Centre Fort Augustus

  • Acquisition £600k (inc. fees)
  • Tender Returns
  • £1.3m
  • Start – June 17
  • End – December 17
  • Open – March 18
slide-70
SLIDE 70

Caledonian Canal Centre Fort Augustus Investment £1.6m Revenue - £350kpa

slide-71
SLIDE 71

Vision

  • Sit in and relax

and share

  • Simple, focused

quality offer

  • Local retail food
  • Complimentary
  • ffer to existing
slide-72
SLIDE 72

Local Scottish Manufacturers – Collaborative working

slide-73
SLIDE 73
  • Ft. Augustus – the next steps.
  • Third party funding to support redevelopment to make it truly world class
  • Attracting private sector investors
  • Putting Fort Augustus at the heart of marketing initiatives
  • Developing further partnerships with local businesses
slide-74
SLIDE 74

Scottish Scenic Routes Partnership Laggan Hub Revenue - £25kpa

slide-75
SLIDE 75
  • Laggan café and glamping pods
  • Part of the scenic routes network
  • Activity offer – part of the Caledonian experience
slide-76
SLIDE 76

90% occupancy over summer

slide-77
SLIDE 77

www.scottishcanals.co.uk 77

Banavie and Neptune’s Staircase

slide-78
SLIDE 78

Neptune’s Staircase inspiration

slide-79
SLIDE 79
slide-80
SLIDE 80
slide-81
SLIDE 81

Q&A