Wel elcome PPG Meeting Forest Road Group Practice 19 th November - - PowerPoint PPT Presentation

Forest Road Group Practice 19th November 2019

PPG – Meeting

Wel elcome

Housekeeping

(Safety and comfort)

No fire alarm tests scheduled today Emergency exits Toilets

Refreshments 19th November 2019

Agenda

• About Us
• Management structure of Medicus
• Delegate Questions
• Enfield Unity PCN
• DoctorLink
• AOB

About Us

• Formed in April 2018
• 35 Partners
• 13 Locations – 14 Contracts
• 92,000 Registered Patients
• 24 Care Homes Contract
• SAS Contract for NCL
• Equal Partners
• Traditional Partnership Model
• GMS and PMS Practices
• Open and Honest
• Ethos that supports colleagues

to deliver patient care

• Not a Limited Company

• Medicine
• Education
• Dedication
• Innovation
• Care
• Understanding
• Support

Our Vision: To support and improve quality of life for our patients through the delivery of clinical excellence and compassionate care.

Medicus Health Partners Cluster Structure SE Cluster @ 30.5K Lincoln Road 7935 Forest Road 12427 Curzon Avenue 5604 Dean House 2330 Bush Hill Park 2200 NE Cluster @ 32.5K Green Street 2338 FPCC 12970 Riley House 8560 Enfield Island 3798 Moorfield 5107 NW Cluster @32.3K Carlton House 12900 Willow House 4371 Southbury Surgery 5000 Connaught 5050

Board

Chair- Dr Manish Kumar Governance Committee Dr Sally Jowett Finance & Renumeration Committee Dr Jarir Amarin Workforce/ Recruitment Committee Uttara Sarkar Operations Committee Uttara Sarkar

Partners Meetings Dr Ujjal Sarkar Medicus Management Team Meetings Dr Sarit Ghosh

Pharmacy Governance 14 x Site Governance Site Managers Meetings

Education & Training Events Dr Sally Jowett & Dr Annie Stork

Infection Control

Digital/IT Team Dr Alex Jayaratnam Comms Committee Vivien Kentish IGSoC

Care Home Mandatory Training Clinical

Clinical Service Delivery Teams

34 GP Partners (All GP Partners deliver clinical sessions) Salaried GPs Advanced Nurse Practitioners /Nurse Consultant Pharmacists Practice Nurses PA’s/HCA’s Emergency Care Practitioners

Integrated Services

• One version of EMIS
• Patients can select any site/clinic

to attend appointments

• Telephone system across sites and

connected to EMIS

• Central Services to assist with admin

and ensure we capture economies of scale

• Offer resilience for continuity of

services

Practice Updates Medicus Health Partners Updates (MHP)

All Practices are linked into

• ne version of EMIS our

practice Management System New phone system now across most sites – ability to book via the phone coming soon New websites are being built Awarded contract to deliver clinical support to 24 care homes in Enfield Awarded contract to deliver SAS Services across NCL Accredited to deliver Anticoagulation service from Lincoln Road, Dean House and Freezywater PCN agreed and formed

Updates

Questions from PPG Members

PPG Questions

Q - Compare and contrast the role of Medicus Health Partners Patient Participation Group and Forest Road Patient Participation Group Q - Where are the minutes for the Medicus Health Partners PPG published? Q - Compare and contrast the function and information of the Medicus Health Partners website with that of the practice websites like Forest Road? Is it the intention to merge these websites onto the Medicus Health Partners website along with the activities and initiatives that take place at each Practice? Q - Who is the representative(s) for Forest Road on the 14 Practices PPGs founded by Medicus Health Participation Group ?

PPG Questions

Q - Forest Road computer system has suffered outages this year and more recently

• n 13th November 2019. Is it the case that such outages (or upgrades) will this

now impact patients visiting any of the 14 GP practices, or could it just affect a single practice? Can the service for online ordering of medications and appointments continue unaffected in some instances? Q -Whilst it is fair to appreciate that the reception at Forest Road cannot know everything there are examples where this fails completely and absolutely, with no answers for even simple scenarios. The question is what second line support exists for reception and patients when this occurs within Medicus Health Partners?

PPG Questions

Q - Under the new GP Contract, Practices will be expected to make 25% of appointments bookable online from July 2019. Is that across Medicus Health Partners, or at GP Practice level? . What are the indicative numbers for such appointments and does it exclude the mandatory one appointment per 3,000 patients available each day for direct booking by NHS111 Q - Explain how online booking for appointments works especially when a patient has to decide which of the following is appropriate for their needs? Consider these options "General", "Carlton House Surgery DEFAULT", "Carlton House Surgery Dr Task", "Carlton House Surgery On Day", "Carlton House Surgery prebookable", "RHS Telephone", RHS Extended Hours Session"-

PPG Questions

Q - From April 2020 all practices should provide online consultations. How will Medicus Health Partners manage this launch and what should we expect ? Q - Explain the impact of the two opt-outs available to patients with respect to their digital records and any impact to patients booking an appointment at any of the 14 GP Practices.

En Enfie ield Uni nity ty PCN

PPG Meeting

WHAT is a PCN – Primary Care Network

• To meet local requirements, practices have begun working together

and with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in primary care networks

• Members of a network can be anyone or service that can be of

benefit to Patients and their families/Carers

• MHP will be working with other members to recruit more staff, such

as pharmacists and social prescribers to help our patients access assistance

Enfield Unity PCN

Enfield Unity PCN Surgery Members

Site List Size Practice Code Post Code Neighbourhood MHP - Forest Road Group Practice 12427F85002 N9 7HD C Total NW 55107 MHP - Lincoln Road Medical Practice 7935F85703 EN1 1LJ C Total NE 45999 MHP -Connaught Surgery 5050F85055 N13 5ST C Total C 56924 MHP - Bush Hill Park Medical Centre 2200F85656 EN1 1XG C Green Cedars 6400Y00612 N18 1RP C 158030 Trinity Avenue 2930F85686 EN1 1HS C MHP -Curzon Avenue Surgery 5604F85684 EN3 4UE C MHP -Dean House Surgery 2330F85024 EN3 4DZ C Nightingale House Surgery 6629F85058 N9 8AJ C Bounces Road Surgery 5419F85044 N9 7HD C MHP -Enfield Island Surgery 3798F85707 EN3 6GS NE MHP - Freezywater Primary Care Centre 12970F85076 EN3 6PN NE MHP - Green Street Surgery 2338F85681 EN3 7HW NE MHP - Moorfield Road Health Centre 5107F85048 EN3 5TU NE MHP - Riley House Surgery 8560F85003 EN3 5PR NE Eagle House Surgery 13226F85004 EN3 4DN NE MHP - Carlton House Surgery 12900F85027 EN1 3LL NW MHP - Southbury Surgery 5000F85652 EN1 1PJ NW MHP - Willow House Surgery 4371F85036 EN1 3AZ NW Higlands Practice 10540F85035 N21 1UJ NW Oakwood Medicsl Centre 6744F85687 N14 4AQ NW Cockfosters Medical Centre 6612F85016 EN4 9NB NW Southgate 8940F85032 N14 4PR NW

Southgate Surgery Cockfosters Surgery Oakwood Surgery Highlands Surgery

North West Neighbourhood North East Neighbourhood Central Neighbourhood

List Size 45999 List Size 56924 List Size 55107

Eagle House Surgery Bounces Road Surgery

Enfield Unity PCN

Enfield Unity PCN Board Representative from Each Practice Central Neighbourhood North East Neighbourhood North West Neighbourhood

Clinical Director Dr C Aka

Clinical Director

Dr U Sarkar Clinical Director Dr S Ghosh PCN Manager

GP Services Pharmacy

MHP Lead Practice Support Functions:- Finance HR Governance Operations QI Support Comms/IT

First Contact Physio Paramedic/ECP Social Prescribers Physician Associates

MHP Lead Highlands Practice Lead Oakwood Medical Centre Lead Cockfosters Medical Centre Lead Southgate Surgery Lead MHP Lead Green Cedars Lead Trinity Avenue Lead Nightingale House Surgery Lead Bounces Road Lead MHP Lead Eagle House Lead

Education and Shared Learning

The Link Between you and your GP

Ho How doe does it work?

Con

• nnecting you wit

ith he help an and ad advic ice – 24 24hrs s a a da day – whe herever r you ar are

Patient DoctorLink

Working with DoctorLink Digital Engagement Solution

• Reassurance through online

symptoms checker

• Ease of use
• Online repeat prescription request
• Medical advice
• Online appointment booking when

appropriate

• 24/7 access

• 1. Download the DoctorLink App
• 2. Register to use the Service
• 3. Find your GP

a) Get help and advice by answering a set of questions

Self Care Emergency GP Appointment Advised Once the questions are completed the answers given will produce a result and guide the patient to one of the three options below The answers supplied indicate that you require

• Attend your local

pharmacy

• Follow

instructions given by DoctorLink

• Local Clinics
• Local Dentists

Call 111 immediately Call 999 immediately Attend A&E Attend Urgent Care Centre Doctorlink will now contact your GP Surgery and book an appointment as indicated. Appointment required within 48/72 hours

GP Appointment Required As a DoctorLink Partner. Medicus will allocate appointments for this service – the system will search and offer the patient an appointment at a MHP Site. This is automatically booked and the Surgery/Doctor will receive notification of the booking, patient will receive confirmation. If there are no appointments available , the system will notify the site to call the patient to book within the required time. If the patient declines the appointment – the session will be ended. Appt 1 Appt 2 Appt 3 Appt 4 Appt 5

• There is no time limit of the application
• The are “Red Flags” for certain answers
• Carers can use it
• Over use can be flagged up

Questions already asked

• How Medicus is funded
• SSL certificates for Medicus

websites

• Letters from North London

Partners in Care re opting

• ut of sharing information

AOB

Thank you for your time Lets work together

PPG