Welcome! There is no hold music when your audio connects, so thank - PowerPoint PPT Presentation

Welcome! There is no hold music when your audio connects, so thank you for your patience. The presentation will begin shortly. ALL Attendee audio is muted. Use one of the 3 audio options: 1. Call Using Computer (recommended option) 2. Call Me (BEST telephone option) 3. Or Call In (MUST enter ATTENDEE ID) Chat to ALL PANELISTS. April 27, 2020 This session is being recorded. The link to the recording is here. Use passcode Tmjdynq2 to unlock. CONFIDENTIAL – Contains proprietary information. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Not intended for external distribution.

Send us Your Questions Using the Webex Chat Feature Using the Webex mobile app: Using a computer: 1. Tap the at the top of the screen. 1. Click at the bottom of the screen to open Chat. 2. Tap the at the bottom of the screen. In the To drop-down list, select All Panelists . 2. 3. Tap Chat with All Panelists . 3. Enter your message in the chat box, then press Enter on your keyboard. 4. Enter your message in the chat box, then tap Send. 1 2 3 4 2 1 3 CONFIDENTIAL – Contains proprietary information. 2 Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. Not intended for external distribution.

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Common questions social media, Press Ganey, Google search analytics: • Am I more likely to be exposed at a healthcare facility than other locations? • How can I be sure my care team doesn’t have COVID -19? • Can I limit my time at the hospital before, during, and after surgery? Actions: • Create a COVID-safe environment • Communicate expanded universal protections to all stakeholders CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 6

CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

• • • • o o o o o o o o o o CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 8

Area of Focus House-wide Strategies • • • • • • • • • • • • • • • • CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 9

Area of Focus House-wide Strategies • • • • • • • • • • • • • CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 10

Area of Focus House-wide Strategies • • • • • • • • • • • • • • • CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 11

Area of Focus House-wide Strategies • • • • • • • • • • • • • • • • • CONFIDENTIAL – Contains proprietary information. Not intended for external distribution. 12

CONFIDENTIAL – Contains proprietary information. Not intended for external distribution.

• • o o • • o CONFIDENTIAL – Contains proprietary information. 14 Laboratory Service Line Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 15 15 Not intended for external distribution.

• • o • • • • CONFIDENTIAL – Contains proprietary information. 16 Laboratory Service Line Not intended for external distribution.

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • *CLIA: FDA/CMS/CDC related certification, typically hospital-based labs CONFIDENTIAL – Contains proprietary information. 17 COVID Testing Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 18 Laboratory Service Line Not intended for external distribution.

• • CONFIDENTIAL – Contains proprietary information. 19 Laboratory Service Line Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 20 Laboratory Service Line Not intended for external distribution.

• • • • • • • • • • CONFIDENTIAL – Contains proprietary information. 21 Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 22 Not intended for external distribution.

• • • • • • • • • • • • • • • • Findings are a culmination of research from internal digital and social media platforms and CONFIDENTIAL – Contains proprietary information. 23 various external consulting firms and industry experts including McKinsey, Press Ganey, Not intended for external distribution. NRC Health, Publicis Health Media, Binary Fountain, Google, and Facebook.

CONFIDENTIAL – Contains proprietary information. 24 Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 25 Not intended for external distribution.

CONFIDENTIAL – Contains proprietary information. 26 Not intended for external distribution.

Questions? CONFIDENTIAL – Contains proprietary information. 27 The link to the recording is here. Use passcode Tmjdynq2 to unlock. Not intended for external distribution.