W hat is TI CC? Transform ation of I n-patient Care and Culture is - PowerPoint PPT Presentation

W hat is TI CC?  Transform ation of I n-patient Care and Culture is a collaborative project of the Northw est Organization of Nurse Executives ( NW ONE) and the W ashington State Hospital Association ( W SHA)  TI CC w as conceived by m em bers of both organizations representing CEOs and CNEs from 9 hospitals across the state

Goals of TI CC?  TI CC assists front line staff to evaluate how direct care delivery can be transform ed in our hospitals to: – Rem ove barriers to best practice – I ncrease the tim e care providers spend in direct care delivery – I m prove the efficiency and reduce the cost of care delivery

TICC as a Vehicle to Transform Your Care Culture  Providing staff with the tools to clearly see the barriers to optimal patient care  Provide staff with the skill to remove barriers and solve problems  Creating competence and confidence  Providing forums for staff to share their knowledge and skill – differentiating the job from the profession  Recognizing and rewarding creativity  Going where you didn’t imagine

Begin with a Focus Group

Describing the Rapid Cycle Process: The Focus Group Focus Group W ho are your patients? Telling the Unit or W hat do you Hospital’s Story do for your Patients? Brainstorm ing – How can you Challenges & im prove w hat you Opportunities for do? I m provem ent Prioritizing Form ing Your Opportunities for W ork Group I m provem ent

Describing the Rapid Cycle Process: The Work Group W riting the W ork Group Action Plan Define the Project Goals, Objectives & Measures of Success W hat W ho Define the Project’s W ork Design How Measurem ent tools and Evaluation and Tim elines Reporting

The Learning Collaborative  Place to com e together as a state w ide team – acknow ledging all the TI CC projects  Safe space for sharing and “stealing sham elessly”  A place to learn and strategize together  A w ay to recruit new TI CC team s

The TI CC Process is Evidence Based  Based on over 2 0 years of research process w ork described in Research Strategies for Clinicians by Marianne Chulay and Brady Granger

TI CC Enrollees Mason General Hospital  Othello Com m unity  Skagit Valley Hospital Hospital  St. Clare Hospital Ferry County Mem orial   Hospital University of W ashington MC  Pullm an Regional Hospital  Klickitat Valley Health  Enum claw Regional ( St.  Elizabeth’s Hospital) W aiting List: W hitm an Hospital and  Lincoln Hospital  Medical Center St. Joseph Medical Center  Sunnyside Com m unity  Allenm ore Hospital  Hospital Mark Reed Health Care  District

Testing the Process: W hat Have W e Learned From the TI CC Experience A “troica” of leadership is essential  The staff m ust have the energy and passion to do the  im provem ent w ork – the TI CC facilitators provide support and process expertise Discipline and com m itm ent to data collection are essential  to the process I f an organization learns & em braces the TI CC process they  w ill becom e increasingly independent of the TI CC facilitation group. Top dow n and bottom up im provem ent processes m ust live  in harm ony I f you are not having fun, som ething is w rong 

Contact I nform ation Gladys Cam pbell, NW ONE CEO, gladysc@w sha.org