W ELC O M E TO # W C ETW EBC A ST July 12, 2018 The webcast will begin shortly. There is no audio being broadcast at this time. An archive of this webcast will be available on the WCET website next week.
C O NSO RTIUM SERVIC E M O DELS - STA YING A STEP A HEA D O F YO UR M EM BERS July 12
WELCOME ! Use the question box for questions and information exchange. Archive, PowerPoint, and Resources available will be next week. PowerPoint can be downloaded in the handouts pane. Megan Raymond Follow the Twitter feed: #WCETWebcast. Assistant Director, Programs & Sponsorship WCET mraymond@wiche.edu @meraymond 3
O V ERV IEW 01 02 03 04 05 Introductions Survey Results about Overview of each Moderated discussion Q&A United States and consortium: Canadian consortia ‐ Constituents served. ‐ Services offered. ‐ Successful processes. 4
QUESTIONS FROM THE AUDIENCE If you have a question during the presentation, please add your questions to the question box. We will monitor the question box and have time for Q&A after the presentations. 5
M O DERA TO R Tina Parscal Executive Director, CCCOnline, Colorado Community College System 6
PRESENTERS Kim Scalzo Russ Poulin Mary Burgess Executive Director, Director, Executive Director, Open SUNY BCcampus Policy and Analysis WCET 7
PRESENTER 1 Russ Poulin Director, Policy and Analysis, WCET 8
A C A DEM IC SERV IC ES O FFERED Faculty development Interinstitutional sharing of courses Joint online course listing or course catalog Offering open educational resources (OER) Instructional design assistance Interinstitutional transfer articulation… Top Services Offered Faculty development (81.3%) Interinstitutional sharing of degree or… Course sharing (70.9%) Operating learning object repository Course listing/catalog (62.6%) Offering open textbooks Open Educational Resources (50.0%) Instructional design assistance (50.0%) Performing academic portfolio review 0% 20% 40% 60% 80% 100% Have been offering more than 3 years Have been offering fewer than 3 years
STUDENT SERV IC ES O FFERED Student readiness for online learning Online course development Sets tuition rate(s) Joint marketing campaigns Shared recruiting through single… Enrollment Services/Support: joint… Tutoring Top Services Offered Registration Readiness for online learning (60.0%) Online program development Online course development (51.7%) Call center (non ‐ technical) (e.g., Financial Aid) Set tuition rate(s) (46.9%) Coordinating dual credit offerings Joint marketing (40.0%) Shared recruiting thru portal (40.0%) Academic advising 0% 20% 40% 60% 80% 100% Have been offering more than 3 years Have been offering fewer than 3 years
TEC HNO LO G Y SERV IC ES O FFERED Centralized or joint exploring/researching of emerging technologies Centralized technology (e.g., central course hosting, central software hosting, etc.) Centralized technical support Top Services Offered Centralized Student Information Services (SIS) Joint research, emerging tech (64.5%) Centralized technology (50.0%) Set tuition rate(s) (46.9%) Centralized Customer Relationship Management (CRM) 0% 20% 40% 60% 80% 100% Have been offering more than 3 years Have been offering fewer than 3 years
PLA NNING & A D M INISTRA TIV E SERV IC ES O FFERED Brokering interinstitutional partnerships to meet institutional needs Data gathering on enrollments and/or courses Lobbying and advocacy to state/provincial governments Operating a grant process of funds appropriated by the state or province Top Services Offered Grant writing for external funds Broker partnerships (83.2%) Canvassing business, government, and public Data gathering (71.0%) needs to broker solutions Lobbying governments (45.1%) Managing an RFP process for joint student Grant writing ‐ external funds (41.9%) services Grant process to institutions (41.9%) Managing an RFP process for marketing 0% 20% 40% 60% 80% 100% Have been offering more than 3 years Have been offering fewer than 3 years
NEW SERV IC ES • Learning object repositories (6) • Shared degree/certificate programs (3) • Open educational resources (3) • Open textbooks (3) • Planned by two respondents: • Joint marketing campaign, dual credit offerings, grant writing for external funds, brokering partnerships, RFP for marketing.
HO W HA V E SERV IC ES C HA NG ED IN LA ST 3 YEA RS? Stay in touch with members… • “In the last three years, (respondent) has created…proofs and prototypes while modifying designs and workflows based on direct feedback from our Members, which has informed our roadmap.”
HO W HA V E SERV IC ES C HA NG ED IN LA ST 3 YEA RS? Changes in relationships… • “As a System, we are trying to leverage resources by providing opt ‐ in solutions. In other words, we have negotiated master agreements so universities can opt ‐ in and tailor those to meet their needs.” • “We've largely focused on academic collaborations; over time, we've increasingly explored administrative collaborations.” • Moving from direct faculty training to train ‐ the ‐ trainer and providing resources for those trainers.
HO W HA V E SERV IC ES C HA NG ED IN LA ST 3 YEA RS? Be nimble as economics change… • “We have modified our funding formula to incentive (sic) the sharing of students since many colleges cannot support their own enrollments.” • “In the past, state licenses were provided for several products/services, but several years ago became unsustainable due to budget cuts.”
PRESENTER 2 Kim Scalzo Executive Director, Open SUNY, and Interim Executive Director of Academic Technologies and Information Services, SUNY System Administration ‐ Open SUNY 17
C O NSTITUENTS SERV ED SUNY System 64 Campuses 177,000+ Online Students University ‐ wide strategy 500+ Online Programs 22,000+ online courses per year and set of supports and http://open.suny.edu services to advance campus online learning initiatives in support of SUNY goals 13 13 8 30 18
SERV IC ES O FFERED O PEN SUNY M ISSIO N • Open SUNY will lead the SUNY System in the advancement of online learning at both the campus and system level with primary emphasis on the Completion Agenda by: • Providing exemplary models for online program development and campus provided services • Delivering high quality, cost-effective services to support campus online learning operations • Advocating for SUNY-wide policy, infrastructure, and resources in support of online learning • Promoting and engaging in research and innovation in online learning Open SUNY Serves: Faculty who teach NYS Employers with Online students and Campus leaders in online and those who workforce development those who support achieving campus goals support Faculty who and continuing education online students for online learning teach online needs 19
SERV IC ES O FFERED Campus Supports Student Supports • Open SUNY+ • Concierge Model • Institutional Readiness • Online Readiness • Enrollment Planning Roundtable • Online Tutoring • Searchable Program/Course Websites • Orientation Modules • LMS Application Services • Early Alerts • U ‐ Wide Contracts • Help Desk • Campus Dashboards • Concierge Community • Community of Practice • Competency Development Competency Development • 20
SERV IC ES O FFERED Faculty Supports New Program Development • OSCQR Rubric • Enrollment Planning Roundtable • Course Development & ID Models • In ‐ demand Occupations Tool (Market Analysis for New • Online Teaching Resources Program Development) • Help Desk • Grant Funding • Online Teaching Community • Partnership Facilitation • Competency Development 21
SUC C ESSFUL PRO C ESSES Campus Dashboards Searchable Program Website • http:///commons.suny.edu/opensuny/dashboards • http://open.suny.edu • Improved accuracy of data and consistency in tracking • 500+ degree and certificate programs of online students, courses, programs • Increased lead generation from ~40 leads per • Facilitation of benchmarking across the system month to 1500+ per month Online Tutoring Institutional Readiness • http://StarNY.org • http://open.suny.edu/ir • 26 SUNY campuses ‐ partnership w/Link Systems, Inc. • Campus consulting engagement ‐ 50+ campuses • Philosophy of building learning/studying/writing skills • Targeted for campus leaders – focused on what it takes to ensure quality in online learning 22
SUC C ESSFUL PRO C ESSES OSCQR Rubric Help Desk • http://oscqr.org • http://open.suny.edu • Adopted by OLC as course design quality rubric • Comprehensive phone, email, and knowledge base support for faculty and students to lower • Team approach to online course reviews – costs for campuses results in improvement plans for future delivery of online courses Early Alerts (Starfish) Interested in Online Teaching • Established new Community of Practice • https://commons.suny.edu/interested • Improved course completions and retention • Self ‐ paced, online resource for faculty and staff • Identified needs for new policies and services 23
PRESENTER 3 Mary Burgess Executive Director, BCcampus 24
BC C A M PUS LEA RNING DO ING LEA DING 25
3 Primary lines of service • Open education • Learning, teaching and educational technology • Collaborative projects
QUESTIONS FROM THE AUDIENCE 27
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