Vodafone Group Plc Trading update For the quarter ended 31 December - - PowerPoint PPT Presentation

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Vodafone Group Plc Trading update For the quarter ended 31 December - - PowerPoint PPT Presentation

Vodafone Group Plc Trading update For the quarter ended 31 December 2016 2 February 2017 Disclaimer Information in this presentation relating to the price at which This presentation also contains non-GAAP information which the relevant


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Vodafone Group Plc Trading update

For the quarter ended 31 December 2016 2 February 2017

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Information in this presentation relating to the price at which relevant investments have been bought or sold in the past or the yield on such investments cannot be relied upon as a guide to the future performance of such investments. This presentation does not constitute an offering of securities or

  • therwise constitute an invitation or inducement to any person to

underwrite, subscribe for or otherwise acquire or dispose of securities in any company within the Group. This presentation contains forward-looking statements within the meaning of the US Private Securities Litigation Reform Act of 1995 which are subject to risks and uncertainties because they relate to future events. Some of the factors which may cause actual results to differ from these forward-looking statements are discussed on the final slide of this presentation.

Disclaimer

2

This presentation also contains non-GAAP information which the Group’s management believes is valuable in understanding the performance of the Group. However, non-GAAP information is not uniformly defined by all companies and therefore it may not be comparable with similarly titled measures disclosed by other companies, including those in the Group’s industry. Although these measures are important in the assessment and management of the Group’s business, they should not be viewed in isolation or as replacements for, but rather as complementary to, comparable GAAP measures. Vodafone, the Vodafone Speech Mark, the Vodafone Portrait, Vodacom, Vodafone One and M-Pesa are trademarks of the Vodafone Group. The Vodafone Rhombus is a registered design of the Vodafone Group. Other product and company names mentioned herein may be the trademarks of their respective

  • wners.
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Commercial review

Group Chief Executive Vittorio Colao

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Q3 16/17 highlights

Customer experience

Consumer NPS Co/leader

in 18/21 markets

Co/best data network 15/21 markets

Transformation

Growth engines

4G driving data volumes

+53%

Enterprise

  • utperformance

revenue +3.3%

Record broadband net adds

+417k

Financial

Service revenue

Group +1.7% Europe: +0.7%

Sustained commercial performance

AMAP: +3.9%

India slowdown

Largest EU NGN footprint

90m homes passed1

4

€12.3bn €8.1bn €4.0bn

All growth rates shown in this document are organic unless otherwise stated with Vodafone Netherlands excluded from organic growth from Q3 16/17 1. Including VodafoneZiggo

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(3) 1 2 10 12 14 14 Q3 14/15 Q3 15/16 Q2 16/17 Q3 16/17

1,290 1,135 1,425 1,415 1,048 414 416 348 327 417

Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Commercial momentum

5

  • Mobile impacted by India
  • Record fixed net adds, led by Europe NGN +430k

Mobile contract Fixed broadband

  • YoY improvement in NPS points in 17/21 markets
  • Gap to competitors improving

Gap to next best competitor Gap to third

Customer experience Growing customer base

Consumer NPS1 (points) Customer net adds (000s)2

1. Gap to next best based on 21 markets, gap to 3rd based on 20 markets and represents the simple average of the difference in Consumer NPS between Vodafone and the 3rd ranking competitor. In markets where Vodafone is the 3rd ranking competitor the negative difference between Vodafone and the 2nd ranking competitor is used. 2. Mobile contract additions in Q3 16/17 excludes a 125,000 impact in the UK following a one-off customer base adjustment, reported +923,000. All net adds excludes Vodafone Netherlands in Q3 16/17

India

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SLIDE 6

All growth engines contributing

6

(0.1) 1.7 1.0 0.9 0.7 (0.8)

European consumer mobile AMAP consumer mobile Enterprise Consumer fixed line Carrier, wholesale and other¹ Q3 16/17

1. Other includes mobile and fixed wholesale, common functions and eliminations

Q3 16/17 service revenue growth contribution (pp)

  • Delivering growth from branded retail customers, despite regulatory pressures
  • Lower revenue reflects strategic choices - wholesale and low margin carrier

Data

0.0 (excl. roaming) 1.2 (excl. roaming)

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SLIDE 7

Consumer contract (local currency)

458 501 569 670 699 68 65 61 59 53

20 30 40 50 60 70 80 400 500 600 700 800

Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 24.5 23.9 24.2 24.8 24.4 28.3 28.1 28.1 28.5 27.6 11.2 10.8 11.2 11.8 11.9 19.8 19.0 20.0 20.1 19.6 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Growth engines: data take-up

7

Mobile data traffic rising due to 4G

Volume (PB) Growth (%)

Stabilising European ARPU

  • Data growth slowing due to India; Europe /other AMAP

still strong

  • 4G base 65m1, +32m YoY
  • Europe average data usage +51% to 1.5GB2
  • Continued benefit from more-for-more actions
  • Continued opportunity: 4G penetration only 60% in

Europe3

UK Germany Spain Italy (consumer prepaid)

1. Excludes Vodafone Netherlands in Q3 16/17 2. Monthly smartphone usage 3. Based on 41m European 4G customers as a share of active data users

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Region Product Customer

1.7 2.8 2.5 4.7 4.6 5.4

Q1 16/17¹ Q2 16/17 Q3 16/17

2.5 3.3 3.3

Growth engines: enterprise

8

Enterprise service revenue growth (%)

Diversified revenue streams Growth in fixed driving outperformance

  • Outperformance due to fixed (IP-VPN +13%) and AMAP
  • Mobile: ARPU decline easing, customers growing
  • Growth drivers: IoT +19%, Cloud & hosting +9%, VGE +2%

Mobile Fixed

Service revenue splits

  • 28% of Group service revenue
  • NPS leader in 15/20 markets
  • Leading network: IP-VPN to 73 countries, 49m IoT

connections

Europe AMAP Mobile Fixed Multi-National Corporate Public Sector National Corporate SME SOHO

1. Q1 16/17 service revenue growth restated to take into account the reallocation in Germany of certain customers from Enterprise SOHO to consumer

Group

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69 90 28 38 Q3 15/16 Q3 16/17

Growth engines: fixed momentum

414 416 348 327 417 374 415 381 354 457 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Record net adds Largest NGN footprint in Europe

Group fixed broadband net adds (000s)1

Total NGN

  • Fixed broadband base now 14.3m, of which 7.4m NGN
  • 9.7m TV customers (+104k)
  • 3.5m converged customers (+189k)
  • 58% NGN coverage in Europe (incl. VodafoneZiggo)2,

matching incumbents

% Penetration3 Total

European NGN homes reached (m)2

19% 24%

12% 9%

1. Excludes Vodafone Netherlands in Q3 16/17 2. Includes VodafoneZiggo, 7.1m households passed and 3.1m broadband customers as of Q2 16/17 3. Number of customers divided by homes passed

On Net

9

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VodafoneZiggo: JV creates a fully-converged operator

KPN T-Mobile Tele2 Other VodafoneZiggo

  • Nationwide cable and 4G coverage
  • €4bn revenue, 10m fixed RGUs and 5m mobile2

1. Source: Vodafone estimates as at September 2016 2. See 31 December 2016 press release at www.vodafone.com for more details 3. Lower cost and capex synergy run rate offset by higher profits post sale of Vodafone Thuis

Operational

Board and management in place

Commercial

Co-branded convergence proposition in Spring

Financial

Net €0.6bn closing payment received

A strong integrated player

Total communications revenue market share (%)1 Q2 UPDATE NUMBERS 37 43 8 4 8

€3.5bn NPV synergy target reconfirmed3 Customer targeting initiatives executed

10

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Operational review

Group Chief Financial Officer Nick Read

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19.6 15.0 8.3 4.1 4.0 3.0 2.8 2.2 1.8 1.7 1.2 0.0 (1.9) (2.0) (3.2) (6.4)

Egypt Turkey Ghana Spain¹ Vodacom Italy Romania Portugal Germany Group Greece New Zealand India Ireland UK NL ex. Thuis

Continued growth in Europe, slowdown in India

Q3 16/17 organic service revenue (%)

Q3 15/16 Q4 15/162 Q1 16/17 Q2 16/17 Q3 16/17

Europe (0.6) 0.5 0.3 1.0 0.7 AMAP 6.5 8.1 7.7 7.1 3.9 Group 1.4 2.5 2.2 2.4 1.7 Group

(Ex. India)

1.3 2.1 1.7 2.0 2.2

1. Excluding impact of handset financing 2. Figures in italics for Q4 15/16 represent underlying growth excluding leap year benefits and accounting changes (0.3) 7.4 1.8

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(0.4) 1.6 1.6 3.1 1.8 (0.3) 1.7 1.7 3.2 2.2 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 196 49 8 20 61 105 134 108 92 110 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Germany: steady underlying growth

13

Customer experience KPIs Financial results

  • Continued focus on direct channels
  • Solid in fixed: DSL net adds +33k

(LY +9k); cable +77k

  • High network quality ranking: P3

‘connect’ close #2, Chip test joint first

  • 400Mbps NGN passing >6m homes

Service revenue growth (%) Customer net adds (000s) Consumer NPS (points)

Gap to next best Gap to third Mobile contract Fixed Reported Growth ex MTR impact

1. The German regulator reduced mobile termination rates in early December by 34% 2. Fixed service revenue growth was +3.1% (Q2 +4.4%) excluding one-off from reclassification of CPE revenue from non-service revenue to service revenue

1 (4) (1) 8 14 17 Q3 15/16 Q2 16/17 Q3 16/17

  • Growth slowed due to MTR cuts1 and

MVNOs

  • Mobile 0.0%, Fixed +4.8%2
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SLIDE 14
  • Mobile: +1.4%; consumer prepaid ARPU

+6.7%, tariff plan changes and lapping ‘Exclusive’ offers

  • Fixed: +11.9%; customer growth and

higher ARPU

Italy: growing in a promotional market

14 (266) (261) (318) (289) (344) 38 63 46 33 70 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 (0.3) 1.3 1.2 2.2 3.0 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

  • Leading quality: network NPS #1, 4G

coverage 97%

  • 4.4m own NGN homes passed, incl.

Enel open fibre. 1 Gbps in 4 cities

6 (4) 9 2 4 Q3 15/16 Q2 16/17 Q3 16/17

Customer experience KPIs Financials

Customer net adds (000s) Consumer NPS (points) Service revenue growth (%)

  • Mobile active prepaid base stable

despite intense promotional activity

  • Fixed: record net adds driven by fibre

(+335k over the year to 0.5m)

Gap to next best Gap to third Mobile Fixed

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UK: operational progress, increased enterprise competition

15 94 1 26 92 99 14 20 28 30 16 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17² (0.7) (0.8) (3.2) (2.1) (3.2) Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 (0.1) 2.1 1.7 1.5 1.5 1.4 Dec 15 Mar 16 June 16 Sep 16 Dec 16

Customer experience KPIs Financials

Customer net adds (000s) Service revenue growth (%) Average monthly call volumes (m)

Mobile contract Fixed Reported Q4 ex. carrier effect

  • Steady improvement in customer

service

  • 97% 4G coverage1
  • Leading network: co-best nationwide,

#1 voice nationwide, #1 in London

  • Mobile growth; with continued sim-
  • nly adoption
  • Consumer broadband base +32k

to 129k

  • Mobile -3.9%; price competition in

enterprise, MVNO losses and roaming

  • Fixed -0.9%; loss of two key enterprise

accounts in prior periods

1. Based on Ofcom definition, Vodafone definition 94%. 2. Mobile contract additions in Q3 16/17 excludes the impact of a one-off customer base adjustment which reduced the base by 125,000, reported -26,000

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(3.1) (3.2) 1.3 0.0 0.8 0.7 0.6 4.9 3.5 4.1 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Spain: strong momentum

16 83 105 53 91 97 79 64 1 40 93 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Customer experience KPIs Financials

Customer net adds (000s) Service revenue growth (%)

Gap to next best Gap to third Reported

  • Ex. handset financing

Consumer NPS (points)

  • 92% 4G coverage. P3 ranked best
  • verall network
  • 15.8m NGN homes passed, 10.1m
  • n-net
  • Record fixed net adds
  • +115k fibre net adds to 2.2m
  • Vodafone One 2.1m users
  • Sustained growth: M4M offers and

customer growth in mobile and fixed

Mobile contract Fixed

8 5 5 12 8 Q3 15/16 Q2 16/17 Q3 16/17

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Customer experience Financial results

India: increasing competitive pressures

17 1 2 4 2 6 8 Q3 15/16 Q2 16/17 Q3 16/17 2.3 5.3 6.4 5.4 (1.9) Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q316/17

Consumer NPS (points)

  • Data revenue +0.6%; prices -11.0%
  • Voice revenue -3.0%; prices -4.4%
  • Average data usage and outgoing voice

slowing, as customers use ’free’ service

  • Effective targeted responses:

– retaining high value customers – upselling mid-end to 3G/4G – attractive offers for low-end, leading to customer and usage share gains

  • Leading network, NPS #1
  • Investment focus on key circles
  • 4G now in 17 circles, 94% of data revenue

Usage impacted by competition

67 68 70 70 65 26 28 32 36 35 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

Data users (m) Service revenue growth (%)

Total 3G/4G Gap to next best Gap to third

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91 99 106 117 136 Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

South Africa data bundles sold (m)

Vodacom: strong growth continues leveraging leading network

18 +49%

Customer experience KPIs Financials

South Africa consumer NPS (points)

  • Network leader; #1 on 4G download

speeds and least dropped calls; 4G coverage 70%

  • 5.5m 4G users, +1.3m
  • Strong summer campaign
  • Data: users +5%1, effective price -15%,

traffic +45%

  • Customers +7.2%; low contract churn
  • SA: data revenue +22%, Enterprise

+15%

  • Intl’s: ongoing customer registration

pressures

Gap to next best Gap to third

1. Active data customers have been restated to exclude customers with free allocated data bundles not used 7.2 6.5 5.7 5.6 5.6 10.7 10.2 4.4 2.6 1.9

Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17

7.2 6.3 4.4 4.1 4.0

Vodacom service revenue growth (%)

South Africa Internationals

Group

14 16 18 18 16 20 Q3 15/16 Q2 16/17 Q3 16/17

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Summary

19

Outlook

  • Continue to expect to meet full year guidance for free cash

flow, with EBITDA at the lower end of the range

  • Solid commercial momentum built on NPS leadership and

high network quality

  • Overall performance in Europe and Africa remains robust

led by growth drivers – data, enterprise and fixed

  • India remains challenging; strategic and commercial

actions underway

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Q&A

20

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Appendix

22

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Customer experience and commercial KPIs

23

AMAP Europe

Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 4G customers (m) 28.1 33.4 36.0 39.3 41.41 Contract churn (%) 16.7% 16.1% 15.3% 15.5% 16.7%1 4G % outdoor population coverage 84% 87% 89% 90% 91% % of data sessions >3Mbps 90% 91% 91% 90% 91% % of dropped calls 0.50% 0.46% 0.47% 0.47% 0.40% Call setup success 99.8% 99.9% 99.9% 99.9% 99.9% Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 4G customers (m) 6.7 13.4 16.5 19.6 23.21 Contract churn (%) 20.9% 20.5% 18.2% 18.0% 20.1%1 3G/4G outdoor coverage (excluding India) 83% 85% 85% 85% 86% % of dropped calls 0.93% 0.86% 0.70%2 0.68% 0.63% Call setup success 99.4% 99.3% 99.5% 99.5% 99.6%

1. Excludes Vodafone Netherlands in Q3 16/17 only 2. Improvement partially reflects change in calculation methodology

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14 4 10 2.4 7 11 7 6 26 0.2 Germany Italy Spain UK Portugal VodafoneZiggo NL JV

European homes reached with NGN1

24 Wholesale NGN Own NGN

61% 38% 72% 88% 53%

Population coverage

1. Excludes three million wholesale NGN homes passed in Greece and Ireland

(millions)

94%

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1. Represents local currency service revenue growth excluding Vodafone Thuis and closing customer base on December 31st 2016. Vodafone Netherlands is excluded from organic Group service revenue growth and customer metrics.

Market Organic service revenue growth (%) Mobile customers (000s) Fixed broadband customers (000s)

Net adds Closing customers Net adds Closing customers

2.2% (53) 4,778 25 518 1.2% (473) 5,396 22 608 (2%) 1.4% ex. MTR 9 1,974 1 258 2.8% 80 8,763 1 62 15.0% 59 22,640 59 524 19.6% (44) 39,622 27 267

Other key markets – Q3 16/17

Egypt Turkey Romania Ireland Greece Portugal Netherlands1

25

(6.4%) (92) 4,871 n/a n/a

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12,704 (531) (69) 178 (142) 33 (27) 123 31 12,300 Q3 15/16 reported service revenue FX One-off items¹ In-bundle Out of bundle Incoming MTR Fixed line and carrier Other Q3 16/17 reported service revenue

Service revenue bridge

26

(€ millions)

1. Excludes reporting change of certain dealer commissions in India

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Q3 16/17 Q3 15/16

€m pp €m pp Europe Service revenue (23) (0.3) (21) (0.3) AMAP Service revenue (4) (0.1) (61) (1.6) Group Service revenue (27) (0.2) (82) (0.7)

Voice MTR impact

27

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Payment exchange rate

FY 16/17 interim dividend under new reporting policy

28

Dividend policy FY16/17 interim dividend

Intend to grow full year dividends per share in € annually

Policy

Average of the five business days in the week prior to payment

YoY growth

+1.9% €c4.741

€/£ : 1.17049 €/$: 1.07235

1. €c4.74 is calculated on the following basis: FY 15/16 interim dividend (3.68 pence) multiplied by 31 March 2016 exchange rate (£:€ 1.2647) and increased by 1.9%

Payment

€/€: 1 3 February 2017

Average payment exchange rate 23 -27 Jan 2017

€c4.74 4.05p USc49.3

2. Net rate payable per American Depositary Share after deducting USc 15 dividend charge

per ordinary share per ADS2 per ordinary share

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This presentation, along with any oral statements made in connection therewith, contains “forward- looking statements” within the meaning of the US Private Securities Litigation Reform Act of 1995 with respect to the Group’s financial condition, results of operations and businesses and certain of the Group’s plans and objectives. In particular, such forward-looking statements include, but are not limited to, statements with respect to: expectations regarding the Group’s financial condition or results of operations; expectations for the Group’s future performance generally, including growth and capital expenditure; expectations regarding the Group’s operating environment and market conditions and trends, including customer usage, competitive position and macroeconomic pressures, price trends and opportunities in specific geographic markets; intentions and expectations regarding the development, launch and expansion of products, services and technologies, either introduced by Vodafone or by Vodafone in conjunction with third parties or by third parties independently; expectations regarding free cash flow and foreign exchange rate movements; expectations regarding the integration or performance of current and future investments, associates, joint ventures, non-controlled interests and newly acquired businesses, including VodafoneZiggo; expectations regarding MTR rates in the jurisdictions in which Vodafone operates; expectations regarding Vodafone India; the outcome and impact of regulatory and legal proceedings involving Vodafone and of scheduled or potential legislative and regulatory changes, including approvals, reviews and consultations. Forward-looking statements are sometimes, but not always, identified by their use of a date in the future or such words as “will”, “anticipates”, “aims”, “could”, “may”, “should”, “expects”, “believes”, “intends”, “plans”, “prepares” or “targets” (including in their negative form or other variations). By their nature, forward-looking statements are inherently predictive, speculative and involve risk and uncertainty because they relate to events and depend on circumstances that may or may not occur in the future. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements. These factors include, but are not limited to, the following: general economic and political conditions of the jurisdictions in which the Group operates and changes to the associated legal, regulatory and tax environments; increased competition; levels of investment in network capacity and the Group’s ability to deploy new technologies, products and services; rapid changes to existing products and services and the inability of new products and services to perform in accordance with expectations; the ability

  • f the Group to integrate new technologies, products and services with existing networks,

technologies, products and services; the Group’s ability to generate and grow revenue; a lower than expected impact of new or existing products, services or technologies on the Group’s future revenue, cost structure and capital expenditure outlands; slower than expected customer growth, reduced

Forward-looking statements

customer retention, reductions or changes in customer spending and increased pricing pressure; the Group’s ability to expand its spectrum position, win 3G and 4G allocations and realise expected synergies and benefits associated with 3G and 4G; the Group’s ability to secure the timely delivery of high quality products from suppliers; loss of suppliers, disruption of supply chains and greater than anticipated prices of new mobile handsets; changes in the costs to the group of, or the rates the Group may charge for, terminations and roaming minutes, the impact of a failure or significant interruption to the Group’s telecommunications, networks, IT systems or data protection systems; the Group’s ability to realise expected benefits from acquisitions, partnerships, joint ventures, franchises, brand licences, platform sharing or other arrangements with third parties; acquisitions and divestments of Group businesses and assets and the pursuit of new, unexpected strategic opportunities; the Group’s ability to integrate acquired business or assets; the extent of any future write downs or impairment charges on the Group’s assets, or restructuring charges incurred as a result of an acquisition or disposition; a developments in the Group’s financial condition, earnings and distributable funds and other factors that the Board takes into account in determining the level of dividends; the Group’s ability to satisfy working capital requirements; changes in foreign exchange rates; changes in the regulatory framework in which the Group operates; the impact of legal or other proceedings against the Group or other companies in the communications industry and changes in statutory tax rates and profit mix. Furthermore, a review of the reasons why actual results and developments may differ materially from the expectations disclosed or implied within forward-looking statements can be found under the headings “Forward-looking statements” and “Our principal risks” in the Group’s annual report for the financial year ended 31 March 2016. The Annual Report can be found on the Group’s website (vodafone.com/investor). All subsequent written or oral forward-looking statements attributable to the Company, to any member of the Group or to any persons acting on their behalf are expressly qualified in their entirety by the factors referred to above. No assurances can be given that the forward- looking statements in or made in connection with this presentation will be realised. Subject to compliance with applicable law and regulations, Vodafone does not intend to update these forward- looking statements and does not undertake any obligation to do so.

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More information

www.vodafone.com/investor

2017 upcoming dates Visit our website for more information For definitions of terms please see www.vodafone.com/content/index/investors/glossary

ir@vodafone.co.uk +44 (0) 7919 990 230

Contact us Q1 results

21 July

Prelim results

16 May

AGM

28 July

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