Vodafone Group Plc Results For the year ended 31 March 2017 16 May - - PDF document

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Vodafone Group Plc Results For the year ended 31 March 2017 16 May - - PDF document

Vodafone Group Plc Results For the year ended 31 March 2017 16 May 2017 Disclaimer By watching this webcast you agree to be bound by the following This presentation also contains non-GAAP financial information conditions. You may not


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SLIDE 1

Vodafone Group Plc Results

16 May 2017 For the year ended 31 March 2017

By watching this webcast you agree to be bound by the following

  • conditions. You may not disseminate these slides or this recording,

in whole or in part, without the prior consent of Vodafone. Information in this presentation relating to the price at which relevant investments have been bought or sold in the past or the yield on such investments cannot be relied upon as a guide to the future performance of such investments. This presentation does not constitute an offering of securities or

  • therwise constitute an invitation or inducement to any person to

underwrite, subscribe for or otherwise acquire or dispose of securities in any company within the Vodafone Group. This presentation contains forward-looking statements, including within the meaning of the US Private Securities Litigation Reform Act of 1995, which are subject to risks and uncertainties because they relate to future events. These forward-looking statements include, without limitation, statements in relation to Vodafone Group’s financial outlook and future performance. Some of the factors which may cause actual results to differ from these forward-looking statements are discussed on the final slide of this presentation.

Disclaimer

2

This presentation also contains non-GAAP financial information which the Vodafone Group’s management believes is valuable in understanding the performance of the Vodafone Group. However, non-GAAP information is not uniformly defined by all companies and therefore it may not be comparable with similarly titled measures disclosed by other companies, including those in the Vodafone Group’s industry. Although these measures are important in the assessment and management of the Vodafone Group’s business, they should not be viewed in isolation or as replacements for, but rather as complementary to, the comparable GAAP measures. Vodafone, the Vodafone Speech Mark, the Vodafone Portrait, Vodacom and Vodafone One are trademarks of the Vodafone Group. The Vodafone Rhombus is a registered design of the Vodafone

  • Group. Other product and company names mentioned herein may

be the trademarks of their respective owners.

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SLIDE 2

Overview of the year

Group Chief Executive Vittorio Colao

44.6 43.0 FY 15/16 FY 16/17 +1.9% 14.2 14.1 FY 15/16 FY 16/17 +5.8% 14.48 14.77 FY 15/16 FY 16/17 +2.0% 1.3 4.1 FY 15/16 FY 16/17 3x

Full year highlights1

4

Adjusted EBITDA

(€bn)

Free Cash Flow

(€bn)

Dividend2

(€c per share)

Service revenue

(€bn)

1. All growth rates in this document are organic unless otherwise stated, with Vodafone Netherlands excluded from organic growth, and Vodafone India excluded from AMAP and Group 2. €c14.48 dividend in FY 15/16 is the equivalent to the total dividend payout of 11.45 pence at 31 March 2016 exchange rate (£:€ 1.2647) 3. Based on guidance foreign exchange rates

Gaining revenue market share Guidance basis3 (including India) €15.8bn, +3.4% Guidance basis3 (including India) €4.3bn Growing dividends

Met guidance including India

29.7% Margin 28.4% Margin

Organic growth

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SLIDE 3

Service revenue growth

7.5m active data users added in the year Retaining voice and data users with integrated plans and targeted offers

1.4 1.3 4.0 4.4 2.0 0.0 (5.0) 2.0 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 0.8 2.7 0.9 3.5 0.6 0.4 0.5 0.3 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 254 271 339 340 202 317 253 275 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Continuing commercial momentum

5

Customer net adds (000s)

Mobile contract Fixed broadband

Europe1

AMAP ex. India

India

Customer net adds (m)

Mobile contract Mobile prepaid

Customer net adds (m)

Total

  • f which data

1.6m NGN broadband users added in the year

0.3% 1.0% 0.7% 0.1% 8.4% 8.1% 7.4% 6.8% 6.4% 5.4% (1.9)% (11.5)%

1. Europe includes Vodafone Netherlands in the periods prior to the completion of the joint venture

Key markets: Europe

6

Consumer NPS rank Net additions (000s) Service revenue growth (%) FY 16/17

Germany Italy Spain UK

212 433 Mobile contract Broadband

(1,163)

224

Mobile prepaid Broadband 222 107 Mobile contract² Broadband 337 209 Mobile contract Broadband

(3.3) (7.3)3

1. 4.0% excluding handset financing, 0.9% on an organic reported basis 2. Mobile contract net additions excludes the impact of a one-off customer base adjustment in Q3 16/17, which reduced the base by 125,000, FY 16/17 reported +97,000) 3. Underlying adjusted EBITDA growth; this excludes higher import costs following sterling weakness, central cost reallocations and one-off settlements, -15.8% on an organic reported basis

4.5 10.6 8.8 1.9 2.3 4.01

Adjusted EBITDA growth (%)

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SLIDE 4

Service revenue growth (%)

Key markets: Emerging markets

7

Consumer NPS rank Net additions (000s) FY 16/17

South Africa Turkey Egypt

217 3,233 Mobile contract Mobile prepaid 1,522 9,594 Mobile contract Mobile prepaid 345 2,082 Mobile contract Mobile prepaid 960 (344) Mobile contract Mobile prepaid

India

Adjusted EBITDA growth (%)

(0.7) 7.5 29.9 22.7 5.6 16.0 15.6 (10.5)

Q4 16/17 snapshot

Customer experience

1. Includes India 2. Including VodafoneZiggo

Growth engines Financial

Transformation

Consumer NPS Co/leader

in 19/21 markets1

4G driving data volumes

+62%

Group service revenue +1.5% Co/best network

data in 14/21 markets, voice in 21/211

Record NGN broadband net adds

+486k

Europe stable +0.1% AMAP robust +6.8% Leading EU NGN footprint

36m own homes passed / 96m marketable2

Enterprise

  • utperformance

revenue +2.0%

EBITDA accelerating

H2 +6.3%, margin +170bps to 29.9%

8

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SLIDE 5

Group Chief Financial Officer Nick Read

Financial review

9

All growth rates are organic and exclude India, Netherlands, UK ladder settlement and shareholder recharges 1. Stated on a constant currency basis

Operational leverage improving returns

10

Service revenue1

Vodafone Group, excluding India

Adjusted EBITDA1 Adjusted EBIT1

(€bn) (€bn) (€bn) 13.0 13.7

FY 15/16 FY 16/17

41.1 41.7

FY 15/16 FY 16/17

H2 +1.8% H2 +6.3% H2 +12.0% YoY growth The Netherlands

3.3 3.5

FY 15/16 FY 16/17

+1.1% +1.9% +2.3% +5.8%

  • 7.3%

+7.0% 43.0 14.1 4.0

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SLIDE 6

1. Reported excluding the impact of restructuring costs, impairments, significant one-off items and amortisation of acquired intangible customer bases and brand intangible assets 2. Weighted average number of shares includes a dilution of 1,369 million shares following the issue of £2.9 billion of mandatory convertible bonds in February 2016

Reported earnings impacted by exceptional items

FY 16/17 (€m) FY 15/16 (€m) Reported growth (%) Adjusted EBIT 3,970 3,769 5.3 Associates 164 60 Adjusted net financing costs (862) (933) Adjusted tax expense (789) (754) Non-controlling interests (234) (308) Adjusted earnings1 2,249 1,834 22.6 India (excl. Indus) (4,107) 5 (Loss)/profit for the period (6,079) (5,122) n/a Weighted average number of shares2 (m) 27,971 26,692 Adjusted earnings per share1 8.04c 6.87c 17.0

Excluded from adjusted earnings:

  • €1.3bn gain from the Netherlands JV
  • Decrease of Luxembourg deferred tax assets
  • f €3.9bn
  • India impairment net €3.7bn (H1 €5.0bn, H2

€1.3bn reversal)

  • Share count: 26,602m excl. dilution from

mandatory convertible bonds

  • Underlying effective tax rate 25.4%,

medium-term rate is mid-20s

11

Sustained service revenue growth, regulatory impact ahead

12

Group organic service revenue growth

(%)

European roaming impact

(€m) 2.2 1.7 2.0 2.1 1.5

Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 Q4 16/17 improved sequentially excluding:

  • Leap year
  • Accounting reclassifications
  • UK carrier service boost in prior year
  • MTR / FTR headwind in Germany and Ireland

(150) c.(300)

FY 16/17 FY 17/18e Elasticity with integrated plans:

Voice

4x

Data

7x

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SLIDE 7

All three growth drivers contributing

13

1. Excludes the impact of EU regulation. This is defined as out-of-bundle roaming declines and mobile termination rate changes 2. Other includes mobile and fixed wholesale, common functions and eliminations

Data Convergence Enterprise FY 16/17 organic service revenue growth contribution (pp)

0.3 1.9 1.5 0.7 1.0 (0.6) (1.0) European consumer mobile¹ AMAP consumer mobile Consumer fixed line Enterprise¹ EU regulation¹ Carrier, wholesale and other² FY 16/17 13.0 0.4 0.2 0.0 0.1 13.7 FY 15/16 adjusted EBITDA¹ Gross margin² Customer costs Technology costs Support costs FY 16/17 adjusted EBITDA

Cost base reducing despite strong commercial momentum

14

1. Excludes India and Netherlands and stated on a constant currency basis 2. Gross margin includes a year-on-year increase of €200m in content costs

Net adds FY 16/17 (000s) FY churn improvement (pp) EU contract mobile +1,101 0.3 AMAP mobile +9,724 3.9 Group fixed broadband +1,470 1.2

(€bn)

Absorbing Spring opex

€0.5bn underlying cost reduction, incl. synergies

Absorbing content costs

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SLIDE 8

Drivers of Fit for Growth

Procurement

  • Targeting 80% of global spend
  • Tear down model

Shared services

  • Digital solutions: robotics and analytics
  • Expanding portfolio of capabilities

Sales and distribution

  • Customer care through digital support
  • Optimisation of indirect channels

Network and IT

  • Transfer 65% of IT applications to the Cloud
  • 40% reduction in data centre costs

Local initiatives

  • Targeted through benchmarking

Geo profitability Distribution profitability Segment profitability Customer profitability Fit for Growth phase II: areas of focus Customer profitability analytics (CPA) platform Proposition profitability

15

EBITDA margin expansion

28.3 28.4 29.7 28.5 28.8 29.8 30.9 31.2 32.7

FY 14/15 FY 15/16 FY 16/17¹

Out of 22 countries (excl. India, Netherlands and joint ventures)

countries

FY 12-15

21%

Group EBITDA

Countries growing adjusted EBITDA > service revenue

6

FY 16/17

countries

15

Spring Convergence CXX Fit4Growth

82%

Group EBITDA

AMAP Europe Group Multi-year margin targets Adjusted EBITDA margin

(%)1

1. FY16/17 includes nine months of Vodafone Netherlands’ results

16

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SLIDE 9

EBITDA broad based improvement

1. Underlying adjusted EBITDA growth; excludes higher import costs following sterling weakness, central cost reallocations and one-off settlements

Europe AMAP

Organic YoY adjusted EBITDA margin movement (pp)

2.4 2.3 1.4 (2.9)

Turkey Egypt South Africa India

3.0 2.1 1.8 1.6 1.5 (1.7) (2.6)

Italy Spain Ireland Greece Germany Portugal UK¹

8.8 10.6 5.8 6.4 4.5

FY 16/17 organic EBITDA growth (%)

  • 7.3
  • 3.7

29.9 22.7 7.5

  • 10.5

17

Commercial and operational actions taken

  • Network improvement:

– Co-best nationwide, #1 voice nationwide & London – Beacon II: deploy spectrum faster in London

  • Customer service issues resolved (since Nov ’15):

– Calls per month down 1.1m (-40%) – Postpay customer resolution at 79% (+33pp) – Postpay customer Touchpoint NPS 25% (+58pp)

  • Refreshed commercial offers: ‘more-for-more’ and

flexible upgrades launched in April ‘17

  • Restructuring: new management team, greater

focus on enterprise profitability Adjusted EBITDA movement

(%) (6.5) (25.2) (15.8) (5.8) (9.2) (7.3)

H1 16/17 H2 16/17 FY 16/17

Organic Underlying1 1.44 1.47 1.38 1.40 1.40 1.40

Q3 15/16 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

UK: financial results to follow operational improvements

1. Underlying excludes higher import costs following sterling weakness, central cost reallocations and one-off settlements

(£bn)

Service revenue

18

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SLIDE 10

Capex mix

19

1. Based on top five major markets (excluding India)

FY 16/17 capital allocation1

(%)

Capital intensity outlook (% of revenue): ‘mid-teens’

Capacity, run and maintain (Mobile, fixed and IT) Mobile capability CPE and success-based IT transformation Fixed expansion

20 46 14 12 8 Capacity, run and maintain:

  • Stable, high quality experience
  • Targeted capacity expansion in densely populated areas

Mobile capability:

  • Selective mobile coverage expansion and technological

enhancements (4G+)

Fixed:

  • Disciplined expansion, focusing on return on investment

IT:

  • Transformation to improve customer experience
  • Lower operating costs

CPE/ Success-based:

  • Selective high return projects for fixed and enterprise

customers

Key investment areas

0.3 1.5 1.6 1.6 0.4 0.4 3.4 0.5 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15 FY 16 FY 17

Spectrum costs

20

  • Average cash spectrum spend €1.2bn
  • FY’16: Germany and Turkey 4G spectrum
  • FY’17 licence amortisation charge €1.8bn

– Falling to below €1bn assuming 3G licences granted in 2000 (DE, UK & IT) were rebased to more recent price levels1

Average €1.2bn

EBIT inflection in FY16/17 as EBITDA growth outpaces D&A increase

Historical cash spectrum spend ex. India and NL

(€bn)

1. Assumption: 2100MHz holdings acquired in 2000 in Germany, UK and Italy had been purchased at the average price per MHz pop since 2008 for European 2100MHz spectrum auctions

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SLIDE 11

Free cash flow growth, despite final Project Spring payments

21

FY 16/17 (€m) FY 15/16 (€m)

Adjusted EBITDA 14,149 14,155 Capital additions (7,675) (10,561) Capital creditors (822) (140) Working capital (162) (564) Net interest (830) (982) Taxation (761) (738) Dividends received 433 92 Dividends to non-controlling interests (413) (309) Other1 137 318 Free cash flow 4,056 1,271

1. Relates to non-cash movements on share based payments and disposal of capital assets

  • Capital creditor unwind, reflecting

timing of Project Spring payments

  • FY 16/17 dividends received from

strongly positioned JV and associates

– Indus €126m – Safaricom €214m – VodafoneZiggo €76m

  • Average cash interest rate 2.5%

Reaching dividend cover post spectrum

22

Dividend cover FY 16/17

(€bn)

Management long-term incentives aligned to FCF1 growth (€bn)

(€bn)

3.7 4.1 0.50

Dividend Spectrum spend Free cash flow

14.75 16.60 18.45

Minimum Average Maximum 3x FY‘17 dividend2 3x dividend + historic average spectrum

1. FCF excluding India: Operating free cash flow after cash flows in relation to taxation, interest, dividends received from associates and investments and dividends paid to non-controlling shareholders in subsidiaries, but before restructuring costs and licence and spectrum payments. Assumes foreign exchange rates of €1: £0.87, €1:ZAR 16.62, €1:TRY 3.84 and €1:EGP 18.76 2. Based on the FY 16/17 announced dividend per share of 14.77 eurocents, and excludes the impact on dividend payments from an increased share count as a result of the mandatory convertible bonds

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SLIDE 12

Leverage

23

FY 16/17 FY 15/16 Gross cost of debt (%) 2.6 2.3 Average life of bond debt 9.6yrs 7.5yrs Net debt/EBITDA excl. India 2.2x 2.0x 31.2 28.8 0.5 3.7 (0.2) (2.4) (4.1) 3.6 1.4 8.7 Mar 16 Spectrum¹ Dividends paid² M&A and other³ Verizon loan note FCF India capital injection FX Mar 17 India⁴

  • M&A: €0.6bn net cash inflow from Netherlands JV closing
  • Net debt including India €39.8bn
  • Net debt excludes £2.8bn mandatory convertible bonds,

US$2.5bn Verizon loan notes and €1.0bn VodZiggo loan

1. Spectrum includes Germany and Egypt and excludes €2.8bn of Indian spectrum 2. Dividend paid includes FY 15/16 final dividend and FY 16/17 interim dividend 3. Other includes restructuring of €266m 4. Net debt in India includes €7.1bn spectrum debt

Net debt (€bn)

14.1 (0.5) (0.2) 13.5 (0.3) 0.3 FY 16/17 reported EBITDA NL (Q1-Q3 FY17) FX FY 16/17 (rebased)¹ Roaming UK handset financing Underlying growth FY 17/18 Guidance

Guidance for FY 17/18

24

1. Includes shareholder recharges which are expected to be stable year-on-year and are excluded from organic growth. 2. Guidance for FY 17/18 is based on our current assessment of the global macroeconomic outlook and assume foreign exchange rates of €1: £0.85, €1:ZAR 14.6, €1:TRY 4.0 and €1:EGP 19.1. It excludes the impact of licences and spectrum payments, material one-off tax-related payments, restructuring costs and any fundamental structural change to the Eurozone. It also assumes no material change to the current structure of the Group.

Organic EBITDA growth of 4% - 8% Free cash flow around €5bn

0.5 - 1.0 14.0 - 14.5

FY 17/18 EBITDA drivers (€bn) Guidance2 for FY 17/18

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SLIDE 13

Strategy & Progress

Europe

Vodafone today

India AMAP ex. India

Delivering EBITDA growth

Driving convergence and cost discipline

Sustained momentum

Strong customer and data usage growth

Competitive pressure

leading to lower unit prices 7.7 13.2

Service revenue Adjusted EBITDA

0.6 3.1

Service revenue Adjusted EBITDA

(0.7) (10.5)

Service revenue Adjusted EBITDA

74 73 27

FY 16/17 Growth (%) % of Group

23

VodafoneZiggo JV

strengthens footprint

Vodacom and Safaricom

simplification

Merger with Idea Cellular

creating a new digital leader

Strategic actions

26

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SLIDE 14

Vodafone 2020: ambition, strategy & plans

27

Leader in data communications

The Vodafone Way: One company, local roots

New digital businesses Technology & cost excellence Core communications

  • Converged in Europe
  • Mobile data leader in Emerging

Markets

  • Enterprise leader

internationally

  • Enterprise IoT
  • Data analytics
  • Consumer IoT

From 2017/18

  • Fibre/NGN, 4G+, 5G
  • Cloud, Virtualisation
  • Fit for Growth
  • Digital first

From 2017/18

Net promoter score: leading and improving

28 (2) 2 4 11 14 17 FY 14/15 FY 15/16 FY 16/17

Enterprise (points)

Gap to next best Gap to third

Lead/co-lead Challenger Rank (0) 3 8 8 FY 13/14 FY 14/15 FY 15/16 FY 16/17

Consumer (points)1

Market leading NPS Market segmentation

Consumer NPS lead or co-lead in 19/21 markets 15/20 markets lead or co-lead in Enterprise Improved score in 16 markets; more work to do in 2

Score not improving YoY Score improving YoY

1. Gap to third based on 20 markets

Consumer NPS (March 2017)

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SLIDE 15

Network: Europe’s largest broadband company

29 157 28 15 315 96 36

4G pop reach NGN homes reached Owned NGN reach

Leading population and household coverage (m) Best experience

Leading NGN

marketable footprint in EU, #2

  • n-net

Best mobile data network in

8/13 markets

92%

data sessions >3Mbps

0.37%

dropped call rate

~70%

  • f urban sites

with fibre2

~6m

homes passed >400Mbps NGN in Germany

92 Coverage FY 13/14 FY 16/171 % 59 22

1. Includes VodafoneZiggo 2. Fibre to 4G sites in EU4 cities with over 100,000 population 23.9 24.2 24.8 24.4 24.1 28.1 28.1 28.5 27.6 27.4 10.8 11.2 11.8 11.9 11.7 19.0 20.0 20.1 19.6 19.1 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Mobile Data: monetisation

30

‘More-for-more’ actions April 2017

Germany

  • +€2
  • Extra 1 - 5GB
  • Data rollover
  • Security
  • Mobile +€2
  • Convergent +€3 - 5
  • Extra 4 - 14GB
  • +£1 - 5
  • Extra 1 - 20GB
  • Flexible upgrades

4G growth opportunity4

Consumer contract

(local currency)

Data usage growth and ARPU in Europe

1. Includes VodafoneZiggo 2. Average monthly smartphone data usage 3. Consumer prepaid 4. Includes India and JVs

  • Personalised M4M offers

UK Italy3 Spain 4G customers (m)1

33.4 36.0 39.3 43.3 47.0 1.1 1.3 1.4 1.5 1.7 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Data usage (GB)2

61 59 57 55 60

4G customers 4G smartphones Smartphones

75 101 212 516

Mobile customers Data growth (%)

Mobile ARPU stabilising

Group customers (m)

‘Examples

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SLIDE 16

Convergence: smart strategy for fixed infrastructure

31

% of homes 28.9

Not covered

27.7

ADSL wholesale

18.7

NGN wholesale

Not disclosed

Strategic wholesale partnerships

Example: Spain

10.2

Own NGN network Homes passed (m)

35% 65% 96% 100%

Europe1

163

Not covered

119

ADSL wholesale

96 41 36

NGN wholesale Own NGN network Strategic wholesale partnerships2

% of homes 22%

25% 59% 73% 100%

Homes passed (m)

1. Includes VodafoneZiggo 2. Includes Telefonica (selected areas in Spain), Enel (Italy) and Siro (Ireland)

Smart and flexible strategy to optimise capital returns and economic potential

Convergence: momentum & growth opportunity in fixed broadband

32 1.7 12.3 11.7 3.2 Q4 15/16 Q4 16/17

VodafoneZiggo Vodafone

Europe Broadband customers (m)

1. Includes VodafoneZiggo as of 3 April 2017, which had 600,000 converged / integrated customers 2. Mobile active consumer SIMs; excludes Eastern Europe; SIMs per household calculation based on regional averages

Vodafone Enterprise

Converged customers

3.1 4.31

53

Mobile-only SIMs

9

Fixed-only households

2

Upgrade

4

Non-Vodafone customers within footprint Single product Vodafone customers Vodafone Household / SIMs not in integrated bundles Households / SIMs fully converged on Vodafone

8 3 104

Acquire

Broadband households Mobile SIMs

Mass Market

Cross-sell

Households

Consumer customers’ convergence pyramid2 (m)

~40% of

fixed households have fixed and mobile, and

~17% of mobile

SIMs

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SLIDE 17

Convergence: Vodafone TV

33

  • Competitive premium content

portfolio

  • Distributor / partnership model

preferred to exclusive ownership Continuing growth

4.6 4.7 4.9 5.0 5.1 5.0 4.9 4.9 4.8 4.7 4.0

Q4 15/16 Q1 16/17Q2 16/17 Q3 16/17Q4 16/17

TV customers (m)

Analogue Digital

Strong platforms Premium content distributor

VodafoneZiggo

Vodafone TV Platform

Live TV Connected screens Content in the Cloud On Demand Giga TV TV markets

Enterprise: progress

FY 16/17 Enterprise service revenue growth (%)

30% of Group service revenue 54m IoT sims, +42%

Mobile customers +4% to 30m IP-VPN global network in 73 countries Cloud & Hosting in 28 markets

1,900 Multinational accounts 29% of revenue is fixed: gaining market share

16.2 14.8 11.2 4.4 3.0 2.3 1.5

IoT Cloud & Hosting IP-VPN Total Fixed VGE Total Enterprise Total Mobile

34

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SLIDE 18

54m

IoT SIMs

€22bn market by 20251

New digital businesses

35

Enterprise IoT

Launched 2007

Consumer IoT

Launching in 2017

Data analytics

Launched 2015

1. Analysys Mason 2. Analysys Mason, Berg Insight, Ericsson, Strategy Analytics, Vodafone

Automotive Smart metering Logistics

370m addressable SIM market

  • pportunity by 20202

3.1bn personalised offers

in FY 16/17 €0.7bn

IoT revenue

‘Big Data’ for personalised, real time offers

User trials underway

Family tracker Bike/scooter tracking Home security

14

markets with Big data capabilities

The Vodafone Way

  • Technology architecture
  • Scale sourcing / suppliers
  • Enterprise reach / roaming
  • Shared service centres

Controlled local markets Joint ventures & Assocs

One company…

  • Brand
  • Best practise sharing
  • Financing and financial management
  • HR values and management
  • Code of conduct and business principles
  • 48 Partner markets

…with local roots

  • Commercial execution, local partners, content
  • Community and political engagement
  • Stakeholder communication
  • Vodafone Foundations

Leveraging global scale with local flexibility and talent

36

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SLIDE 19

Summary 16/17 Outlook 17/18

  • NPS leadership
  • Gain profitable revenue market share in total communications
  • Guidance: EBITDA +4-8%; Free cash flow around €5bn
  • Intention to grow the dividend
  • Strong strategic progress

– Improved customer experience – Transformational merger in India with Idea – Completion of VodafoneZiggo JV

  • Sustained revenue growth driven by more-for-more actions

and customer base expansion

  • Margin expansion and cost reduction supporting strong cash

flow generation

  • Growing dividends +2% to 14.77 eurocents per share

37

Q&A

38

slide-20
SLIDE 20

Appendix

40

slide-21
SLIDE 21

FY16/17 EBITDA and free cash flow guidance basis

41

14.15 0.1 0.15 1.6 (0.2) 15.8

0.0 FY 16/17 reported adjusted FX Netherlands (Q4 only) India Shareholder recharges India spectrum tax FY16/17 guidance basis

Adjusted EBITDA (€bn)

4.06 0.1 0.0 0.1 0.2 4.3 (0.2)

FY 16/17 reported FCF FX Netherlands (Q4 only)¹ India Shareholder recharges India spectrum tax FY16/17 guidance basis

Free cash flow (€bn)

1. Netherlands free cash flow includes €0.1bn of free cash flow and (€0.1bn) of VodafoneZiggo interest and dividends received

Germany: continued growth

1.6 1.6 3.1 1.8 1.2 2.2 2.4 3.8 2.6 2.6 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 49 8 20 61 123 134 108 92 110 123 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Service revenue growth (%) Customer net adds (000s) Consumer NPS (points)

Gap to next best Gap to third Mobile contract Fixed Reported Growth ex. regulation impact1

(1) 1 8 15 Q4 15/16 Q4 16/17

Customer experience

KPIs

Financial results

  • Higher activity in direct channels

(>40% of gross adds)

  • Strong fixed net adds: cable +79k,

DSL +44k

  • #1 NPS; reflecting network quality

and Giga Moves campaign

  • 400Mbps NGN marketed to nearly

6m homes

  • Mobile +1.2% ex MTRs; M4M actions and

customer base growth

  • Fixed +3.7%2; customer base growth
  • FY’17 EBITDA +4.5%,(+6.0% in H2), margin

+1.5pp to 34.1%; operational efficiences, 100% of KDG synergies exceeded

1. Excludes the impact of EU regulation. This is defined as out-of-bundle roaming declines and mobile termination rate changes 2. Fixed service revenue growth was +3.2% (Q3 +3.1%) excluding one-off impact from reclassification of CPE revenue from non-service revenue to service revenue

42

slide-22
SLIDE 22

Italy: growing in a promotional market

Customer net adds (000s) Consumer NPS (points)

Customer experience

KPIs

Financials

Service revenue growth (%)

Gap to next best Gap to third Mobile Fixed

5 9 11 13 Q4 15/16 Q4 16/17 (261) (318) (289) (344) (233) 63 46 33 70 75 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 1.3 1.2 2.2 3.0 2.8 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

  • Mobile prepaid active base

decline moderated despite intense promotional activity

  • Fixed: record net adds driven by

fibre (0.7m fibre customers)

  • #1 NPS: 4G coverage >97%, 9m 4G

customers

  • 4.8m NGN homes passed (owned/

Open Fiber, which now offers 1Gbps in 8 cities)

  • Mobile: +1.4%; consumer prepaid ARPU

+7.8%; targeted M4M offers

  • Fixed: +10.2%; customer growth and

higher ARPU

  • FY’17 EBITDA +10.6% YoY, margin at

36.5%, +3.0pp YoY; tight cost control

43

Spain: robust momentum

Customer net adds (000s) Consumer NPS (points)

Customer experience

KPIs

Financials

Gap to next best Gap to third Mobile contract Fixed

5 6 11 17 Q4 15/16 Q4 16/17 105 53 91 97 96 64 1 40 93 75 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 (3.2) 1.3 0.0 0.8 1.3 0.6 4.9 3.5 4.1 3.8 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Service revenue growth (%)

Reported

  • Ex. handset financing
  • Continued strong net adds
  • +109k fibre net adds to 2.3m
  • Vodafone One 2.4m users,

+1m customers in the year

  • 93% 4G coverage, 7.6m 4G

customers

  • 18.7m NGN homes passed (incl.

wholesale), 10.2m on-net

  • Handset financing drag starting to reduce
  • Sustained growth: M4M offers and

mobile and fixed customer growth

  • FY’17 EBITDA +8.8%; margin +2.1pp to

27.3% despite higher content costs

44

slide-23
SLIDE 23

UK: operational improvement, increased enterprise competition

2.1 1.7 1.5 1.5 1.4 1.1 Dec 15 Mar 16 June 16 Sep 16 Dec 16 Mar 17

1. 98% based on Ofcom definition 2. Mobile contract additions in Q3 16/17 excludes the impact of a one-off customer base adjustment which reduced the base by 125,000, reported -26,000 3. Underlying adjusted EBITDA growth; excludes higher import costs following sterling weakness, central cost reallocations and one-off settlements

Customer net adds (000s) Average monthly service centre calls (m)

Customer experience

KPIs

Financials

Mobile contract Fixed

Service revenue growth (%)

Reported Q4 ex. carrier effect

1 26 92 99 5 20 28 30 16 33 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 (0.1) (3.2) (2.1) (3.2) (4.8) (0.8) Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

  • Consumer contract branded growth,

Talkmobile decline

  • Consumer broadband base +34k

to 163k

  • Significant improvement in

customer service

  • 96% 4G coverage1
  • Leading network: lowest dropped

call rate 0.48%

  • Mobile -3.9%; SIM-only mix, price competition

in enterprise, MVNO losses and roaming

  • Fixed -7.5% (ex. carrier -2.5%); strong prior

year comparator in Enterprise

  • FY’17 EBITDA -15.8%, margin 17.5%

(underlying EDITDA -7.3%)3

45

2

314 329 367 418 410 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

Vodacom: sustained performance in South Africa, Int’l bottoming

South Africa total bundles sold (000s) South Africa consumer NPS (points)

Customer experience

KPIs

Gap to next best Gap to third

15 17 24 20 Q4 15/16 Q4 16/17 6.5 5.7 5.6 5.6 5.6 10.2 4.4 2.6 1.9 0.5 Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

6.3 4.4 4.1 4.0 3.8 Group

Financials

Vodacom service revenue growth (%)

South Africa Internationals

  • Data: users +8%, effective price per

MB -21%, traffic +50%

  • Strong summer campaign, total net

adds +1.1m; record low contract churn

  • Network leader; #1 on 4G

download speeds and least dropped calls

  • 4G coverage 76% (PY: 58%); 6m 4G

customers

  • SA: data revenue +18%, Enterprise +15%,

voice declines moderating

  • Internationals: customer registration

pressures bottoming

  • Group FY ‘17 EBITDA +4.9%; margin 39.0%,

+0.7pp

46

slide-24
SLIDE 24

India: continued competitive pressure

Data users (m) and unit price growth (%) Consumer NPS (points)

Customer experience

KPIs

Gap to next best Gap to third

Financial results

Service revenue growth (%)

2G 3G/4G Data prices

5.3 6.4 5.4 (1.9) (11.5) Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 3 4 6 10 Q4 15/16 Q4 16/17

  • Free services from new entrant

impacting voice and data pricing

  • Retaining high end users, gaining

lower end customer share

  • Early signs of stabilisation in data

and voice usage and recharge values

  • #1 NPS; leading quality
  • Investment focus on leadership

circles

  • 4G now in 18 circles, 96% of data

revenue

  • Data revenue -16%; voice revenue -13%;

due to price pressure

  • FY’ 17 EBITDA -10.5%; margin -2.2pp to

27.3%; revenue decline, 4G network build costs

47 40 38 34 30 29 28 32 36 35 38 (9) (10) (14) (11) (38) Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17

India: circle-by-circle position

Circles Circles Circles

  • Q3 RMS: 27.6%, +0.2pp QoQ
  • 3G/4G data carriers: 57
  • 2G sites: 91k, 3G/4G Sites: 91k
  • Q3 RMS: 16.4%. +0.3pp QoQ
  • 3G/4G data carriers: 16
  • 2G sites: 24k, 3G/4G Sites: 16k
  • Q3 RMS: 11%, -0.1pp QoQ
  • ICR agreements
  • 2G sites: 26k, 3G/4G Sites: None

Mhz 900 1800 2100 2500 Total Del 5 10 5 20 40 Guj 6 11 5 20 42 Har 6 5 10 10 31 KL 6 10 5 10 31 Kol 7 10 5 20 42 MH 5 1 10 20 36 Mum 11 8 5 20 44 Raj 6 5 10 10 31 TN 6 1 15

  • 22

UPE 6 9 10 10 34 UPW 6 5 5 10 26 WB 7 12 5 10 34 Total 78 87 90 160 415

Market position #1 or #2 Market position #2 or #3 Market position #3 - #5

Mhz 1800 Total AP 7 7 Bhr 7 7 HP 6 6 Jk 7 7 MP 7 7 Total 34 34 Mhz 900 1800 2100 2500 Total Asm

  • 15

5 10 30 Kar

  • 13

5

  • 18

NE

  • 15

5 10 30 Ori 5 7 5 10 27 Pun

  • 11

5 10 26 Total 5 61 25 40 131

Leadership

Challenger

Other

  • Note. Not all columns sum exactly to Totals due to rounding

48

slide-25
SLIDE 25

Challenger

India: FY 16/17 circle-by-circle investment strategy

49

Service revenue €5.8bn Adjusted EBITDA €1.6bn Capital additions €1.1bn

(%) (%) (%) Challenger

(5 circles)

80

12

Other

(5 circles) 8

96

4

Other Challenger

82

15

Other

3

Leadership

(12 circles)

Leadership Leadership

2G sites 141k 3G/4G sites 107k

(%) Challenger

65

17

Other

18

Leadership Challenger

85

15

Other Leadership (%)

Spectrum acquired1

(%) Challenger

93

6

Other

1

Leadership

1. Spectrum acquired since 2010

FY 16/17 dividend under new reporting policy

50

Interim Final

4.65c 4.65c 9.83c 9.83c +1. +1.9% 9% +2. +2.0% 0%

Dividend growth

Total

14. 14.48c 48c

Dividend base1

4.74c 10.03c 14.77c

FY 16/17

4.05p 4.05p

2

$c49.3 $c49.3

2

per ordinary share per ADS3

Payment date

3 F 3 Feb 17 b 17 4 Aug 17 4 Aug 17

1. Interim/Final £:€ dividend base is calculated on the following basis: FY 15/16 Interim/Final year dividend (3.68 pence/ 7.77 pence) multiplied by 31 March 2016 exchange rate (£:€ 1.2647) 2. Calculated based on the average exchange rate for the five business days in the week prior to payment (23-27 Jan 2017: €/£ : 1.17049, €/$: 1.07235) 3. Net rate payable per American Depositary Share after deducting USc 15 dividend charge

+2. +2.0% 0%

per ordinary share

Will be calculated based on the average exchange rate of the five business days in the week prior to payment

slide-26
SLIDE 26

Customer experience and commercial KPIs

Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 4G customers (m) 2 13.4 16.5 19.6 23.2 27.7 Contract churn (%) 20.5% 18.2% 18.0% 20.1% 18.7% 3G/4G outdoor coverage 85% 85% 85% 86% 86% % of dropped calls 0.52% 0.51% 0.49% 0.51% 0.48% Call setup success 99.6% 99.7% 99.7% 99.7% 99.5% Q4 15/16 Q1 16/17 Q2 16/17 Q3 16/17 Q4 16/17 4G customers (m) 1 33.4 36.0 39.3 43.2 47.3 Contract churn (%) 1 16.1% 15.3% 15.5% 16.7% 14.7% 4G % outdoor population coverage 1 87% 89% 90% 91% 92% % of data sessions >3Mbps 91% 91% 90% 91% 92% % of dropped calls 0.46% 0.47% 0.47% 0.40% 0.37% Call setup success 99.9% 99.9% 99.9% 99.9% 99.9%

All figures exclude India unless otherwise stated

Europe AMAP

51

1. Q3 and Q4 includes VodafoneZiggo 2. Includes JVs and associates (India, Kenya, Australia)

12.6 3.6 10.2 2.4 7.2 1.2 13.4 7.6 8.5 25.5 0.3 Germany Italy Spain UK Portugal VodafoneZiggo NL JV

European homes reached with NGN1

(millions)

65% 43% 65% 88% 53%

Household coverage

94%

households passed with own NGN

96m households passed with NGN

(incl. wholesale)

59% coverage

coverage

36m 22%

Wholesale Open Fiber

52

1. Excludes 3.6 m wholesale NGN homes passed in Greece and Ireland

Owned

slide-27
SLIDE 27

Market Organic service revenue growth (%) Mobile customers (000s) Fixed broadband customers (000s)

Net adds Closing customers Net adds Closing customers

2.2% (62) 4,716 20 538 0.2% 31 5,427 11 619 (1.2%) 2.3% ex. MTR (24) 1,950 2 260 0.4% (19) 8,744 1 63 13.9% 137 22,777 38 562 22.8% 1,310 40,932 34 301

Other markets – Q4 16/17

Egypt Turkey Romania Ireland Greece Portugal

53

44,618 (1,840) (577) 836 (495) 58 (113) 264 236 42,987 FY 15/16 reported service revenue FX One-off items¹ In-bundle Out of bundle Incoming Voice MTR Fixed line and carrier Other FY 16/17 reported service revenue

Service revenue bridge

(€ millions)

54

1. Excludes NL results

Mobile

slide-28
SLIDE 28

FY 16/17 FY 15/16 €m pp €m pp Europe Service revenue (92) (0.3) (76) (0.2) Adjusted EBITDA (22)

  • AMAP

Service revenue (21) (0.2) (19) (0.2) Adjusted EBITDA (11) (5) Group Service revenue (113) (0.3) (95) (0.2) Adjusted EBITDA (33) (5)

Voice MTR impact

55

Profit

FY 16/17 (€m) FY 15/16 (€m)

Adjusted EBIT 3,970 3,769 Share of result in associates and joint ventures 164 60 Adjusted operating profit 4,134 3,829 Net financing costs (932) (1,507) Taxation (4,764) (4,937) Customer & brand amortisation (1,046) (1,338) Restructuring costs (415) (316) Impairment loss

  • (569)

Other 1,051 (289) (Loss)/Profit from continuing operations (1,972) (5,127) (Loss)/Profit from discontinued operations (4,107) 5 (Loss)/Profit for the financial year (6,079) (5,122) Non controlling interests (218) (283) (Loss)/Profit attributable to owners of parent (6,297) (5,405)

56

slide-29
SLIDE 29

Adjusted EPS reconciliation

FY 16/17 (€m) FY 15/16 (€m) Reported growth (%)

(Loss)/Profit attributable to owners of parent (6,297) (5,405) Impairment

  • 569

Taxation 3,975 4,183 India1 4,107 (5) Net financing costs 70 574 Customer & brand amortisation 1,046 1,338 Non controlling interests (16) (25) Restructuring costs 415 316 Other2 (1,051) 289 Adjusted profit for the year 2,249 1,834 Weighted average shares (m)3 27,971 26,692 Adjusted EPS (€ cents) 8.04 6.87 17.0

57

1. India is classified as discontinued operations and includes the results and tax charge of Vodafone India, as well as impairment charges of € 3.7 billion, net of tax, recognised during the year 2. Other includes the gain from the completion of the VodafoneZiggo JV. 3. Weighted average number of shares includes a dilution of 1,369 million shares following the issue of £2.9 billion of mandatory convertible bonds in February 2016

Taxation

FY 16/17 (€m) FY 15/16 (€m) Taxation (4,764) (4,937) Change in Luxembourg tax rate 2,651

  • Impact of the reduction in the corporate

Luxembourg tax rate to 26.0% Deferred tax assets - Luxembourg 1,275 4,228 Deferred tax following revaluation of investments in Luxembourg and impact

  • f lower interest rates

Amortisation of deferred tax assets 369 541 Use of tax asset in Luxembourg Other (320) (586) Adjusted tax expense (789) (754) Adjusted effective tax rate 25.4% 26.6%

58

slide-30
SLIDE 30

Financing costs

FY17 (€m) FY16 (€m)

Net financing costs (932) (1,507) Mark to market - Mandatory convertible bond & bond delta 98 1 FX1 (28) 573 Adjusted net financing costs (862) (933) Other mark to market of derivative positions (164) 284 Interest expense arising on settlement of outstanding tax issues 47 19 Net financing costs before settlement of outstanding tax issues (979) (630) FX impact on intragroup lending 167 143 Other (7) (41) Underlying net financing costs (819) (528) Interest received (474) (539) Underlying gross financing costs (a) (1,293) (1,067) Average gross debt (b) (50,693) (46,102) Cost of debt2 2.6% 2.3%

59

1. Comprises foreign exchange rate differences reflected in the income statement in relation to certain intercompany balances 2. Cost of debt: (a/b) x 100

Currency sensitivity

Currency FY 16/17 closing net debt (€bn) EUR 25.1 ZAR 1.7 GBP (1.1) Other 5.5 Net debt excl. India 31.2 Net debt incl. India 39.8

60

Currency FY 16/17 closing adjusted EBITDA (€bn) EUR 8.7 ZAR 1.8 GBP 1.2 Other 2.4 Total 14.1

slide-31
SLIDE 31

This presentation, along with any oral statements made in connection therewith, contains “forward- looking statements” including within the meaning of the US Private Securities Litigation Reform Act of 1995 with respect to the Group’s financial condition, results of operations and businesses and certain

  • f the Group’s plans and objectives.

In particular, such forward-looking statements include, but are not limited to: statements with respect to: expectations regarding the Group’s financial condition or results of operations; expectations for the Group’s future performance generally; expectations regarding the Group’s operating environment and market conditions and trends; intentions and expectations regarding the development, launch and expansion of products, services and technologies; growth in customers and usage; expectations regarding spectrum licence acquisitions; and expectations regarding, service revenue, adjusted EBITDA, free cash flow, capital expenditure, and foreign exchange movements. Forward-looking statements are sometimes, but not always, identified by their use of a date in the future or such words as “plans”, “targets” “gain”, “grow”, “continue”, “retain” or “accelerate” (including in their negative form). By their nature, forward-looking statements are inherently predictive, speculative and involve risk and uncertainty because they relate to events and depend on circumstances that may or may not occur in the future. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these forward-looking statements. These factors include, but are not limited to, the following: changes in general economic or political conditions in markets served by the Group and changes to the associated legal, regulatory and tax environments; increased competition; the impact of investment in network capacity and the deployment of new technologies, products and services; rapid changes to existing products and services and the inability of new products and services to perform in accordance with expectation; the ability of the Group to integrate new technologies, products and services with existing networks, technologies, products and services; the Group’s ability to grow and generate revenue; a lower than expected impact of new or existing products, services or technologies on the Group’s future revenue, cost structure and capital expenditure outlays; slower than expected customer growth and reduced customer retention; changes in the spending patterns of new and existing customers and increased pricing pressure; the Group’s ability to expand its spectrum position

  • r renew or obtain necessary licences and realise expected synergies and associated benefits; the

Group’s ability to secure the timely delivery of high-quality products from suppliers; loss of suppliers, disruption of supply chains and greater than anticipated prices of new mobile handsets; changes in the costs to the Group of, or the rates the Group may charge for, terminations and roaming minutes;

Forward-looking statements

61

the impact of a failure or significant interruption to the Group’s telecommunications, networks, IT systems or data protection systems; changes in foreign exchange rates, as well as changes in interest rates; the Group’s ability to realise benefits from entering into acquisitions, partnerships or joint ventures and entering into service franchising, brand licensing and platform sharing or other arrangements with third parties; acquisitions and divestments of Group businesses and asset and the pursuit of new, unexpected strategic opportunities; the Group’s ability to integrate acquired business or assets; the extent of any future write-downs or impairment charges on the Group’s assets, or restructuring charges incurred as a result of an acquisition or disposition; the impact of legal or other proceedings against the Group or other companies in the mobile telecommunications industry; loss of suppliers or disruption of supply chains; developments in the Group’s financial condition, earnings and distributable funds and other factors that the Board takes into account when determining levels of dividends; the Group’s ability to satisfy working capital and other requirements; and/or changes in statutory tax rates and profit mix. Furthermore, a review of the reasons why actual results and developments may differ materially from the expectations disclosed or implied within forward-looking statements can be found under the headings “Forward-looking statements” and “Risk management” in the Group’s Annual Report for the year ended 31 March 2016. The Annual Report can be found on the Group’s website (vodafone.com/investor). All subsequent written or oral forward-looking statements attributable to the Company, to any member of the Group or to any persons acting on their behalf are expressly qualified in their entirety by the factors referred to above. No assurances can be given that the forward-looking statements in or made in connection with this presentation will be realised. Subject to compliance with applicable law and regulations, Vodafone does not intend to update these forward-looking statements and does not undertake any obligation to do so.

More information

62

www.vodafone.com/investor

For definitions of terms please see www.vodafone.com/content/index/investors/glossary

ir@vodafone.co.uk +44 (0) 7919 990 230

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14 Nov

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2 June

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28 July

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