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Centre for HCI Design Centre for Creativity
Outline
- Background
- Possible Responses
- Data Visualisation
- Creativity
- Research Case Study
- Conclusions
- Questions
Visualising the Smart Home: Creative Engagement with Customer Data - - PowerPoint PPT Presentation
Visualising the Smart Home: Creative Engagement with Customer Data - - PowerPoint PPT Presentation
Centre for HCI Design Centre for Creativity Visualising the Smart Home: Creative Engagement with Customer Data Graham Dove Centre for Creativity in Professional Practice City University London Graham.Dove.1@city.ac.uk Centre for HCI Design
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Centre for HCI Design Centre for Creativity
Background
- Smart Homes, Smart Grid and distributed small
scale generation massively increase the importance
- f data to the energy market
- Demand management increases in complexity
- Consumption data changes in scale from every
quarter of the year to every quarter of an hour
- Existing customer feedback devices are limited in
their effectiveness and ambition
- The ability to collect data has advanced faster than
- ur understanding of how it can be used effectively
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Centre for HCI Design Centre for Creativity
Possible Responses
Algorithmic solutions Human creativity
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Centre for HCI Design Centre for Creativity
Algorithmic Paternalism
- Automating responses based on past behaviour or
data thresholds
- Demonstrated in Facebook and Google
personalisation which presents people with vastly different information
- Eli Pariser has called this the “Filter Bubble”
- May 6th 2010 US stock market “Flash Crash” in
which it lost and recovered ~9% of value in minutes
- Algorithmic solutions have been given great power
when their wider effects are poorly understood
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Centre for HCI Design Centre for Creativity
Giving Data A Human Context
- Make data available to people in a way that it has
meaning to them
- Engage and empower people to tell their own stories
with their data
- Give people access to their data and allow them to
appreciate its value
- Visualise data and co-opt human creativity to find
solutions to difficult problems
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Centre for HCI Design Centre for Creativity
Why Data Visualisation?
- It utilises human perceptual skills for sense-making
- It aims to provide insight into complex information
- It can be used to tell stories e.g. Guardian, N.Y.
Times
- It can be used to promote collaborative analysis e.g.
ManyEyes, Tableau Public, Google Fusion Tables
- Visualisation is a way to share perspectives and
help people to understand their current behaviour
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Centre for HCI Design Centre for Creativity
Data Visualization: Example
The Guardian’s interactive spending review app
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Centre for HCI Design Centre for Creativity
Data Visualization: Example
The combination of interactive application and comment space encourages users to find and share insights
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Centre for HCI Design Centre for Creativity
Creativity
- What is creativity?
Novel + Appropriate
- How are we creative?
Use structured techniques in cycles of divergent and convergent thinking
- Some examples of creativity techniques
- Constraint removal
- Creativity triggers
- Analogous thinking
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Centre for HCI Design Centre for Creativity
Creativity Workshops in Action
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Centre for HCI Design Centre for Creativity
Research Case Study
- E.ON Energy funded study of customer
engagement with Smart Home technology
- Drawing participants from 75 existing E.ON
customers taking part in Smart Home trial in Milton Keynes
- Participatory design workshops combining
structured creativity techniques with exploration of interactive data visualizations
- Aim to design prototype products or services that
exploit or interface with increased energy data in new ways
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Centre for HCI Design Centre for Creativity
E.ON Design Workshops
- Participatory design process includes representatives
- f different stakeholder groups
- E.ON workshop format:
- 1 day long
- ~12 participants in 3 design teams
- Themed design activities combining creativity
techniques with data exploration
- Generating ideas around “Inform”, “Prompt” and
“Control”
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Centre for HCI Design Centre for Creativity
Research Hypothesis
Visualising data about current behaviour can result in greater participant involvement and more creative
- utputs during participatory design workshops.
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Centre for HCI Design Centre for Creativity
Conclusions
- It is easier to collect data than to use it effectively
- Smart meters are an opportunity but their information
needs to be made relevant to consumers
- Visualisation can place energy data in a human
context where it can be used as platform for creative exploration of possible new products and services
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