Vicky Martin, Waterway Manager Bugbrooke - Tuesday 20 th October 2015 Aylesbury – Thursday 22 nd October 2015
• What to expect from the evening? • Meet the waterway management team! • CRT highlights • Our Waterway • Customer Service Standards – Signage • Updates • Winter Stoppages & open days • Q&A
Waterway Manager Vicky Martin Stoke Customer Volunteer Customer Development Bruerne Operations Support Development & Canal Manager Co-ordinator Co-ordinator Engagement Museum Manager Louise Stockwin Lee King Amy John Stephanie Furniss Sarah Brown McEleney Highmore
• Financial performance strong : • Year end income at over £180m • £15m better than original 14/15 plan • Surplus of £5m+ generated rather than planned £6m deficit • Even allowing for additional waterway spend (c.£3m) • Good progress on other measures • Longer Term strategy in place
Over £46m of income generated last year
£26.1m income
Income up by 4% to £33.8m
Income up 7.5% to £7.1m (operating profit achieved)
• xxxxxx • £1.6m raised • c.10,000 active Friends at 31 March (now c.14,500) • Success with major donors, trusts & companies
• Waterway repairs/ project spend up 10% • Asset condition improving – 14.1% in D/E category, all Government targets met • Fewer unplanned closure days
• xxxxxx c. £10m third party money last year
• c.19m individuals visited our waterways during the year c. £10m third party • 1 in 3 people now aware of money last year the Trust Major Heritage Lottery Fund backed investment
By 2025: • 75% public awareness • 50% of public willing to support us • 85% of customers satisfied • 1m volunteer hours each year • 500 miles of community adoptions • 100,000 active Friends • 500m visits each year • 1m children & young people involved
• 21 Local Authorities, including six County Councils; 135 Parish and Town Councils • 410km of historic canals & rivers plus 15 reservoirs • 6,500 licensed boats locally on South East waters, out of a national total of 35,000 (more than at the height of the Industrial Revolution) • 307 Listed Buildings & Structures & 4 Scheduled Ancient Monuments • 30 Conservation Areas, including three linear lengths of canal totaling 151km; 4 SSSIs (Sites of Specific Scientific Interest)
• 100+ local canal societies, angling groups, conservation and wildlife organizations actively involved in projects on the waterway • Four significant new and restoration projects: • Bedford & Milton Keynes Waterway (new) • Daventry Canal Arm (new) • Wendover Canal Arm (restoration) • Buckingham Canal Arm (restoration) • Volunteers • 150 Volunteer Lock Keepers • 20 Volunteer Helmsmen • 7 Lead Volunteers • 14 Community adoptions and 1 corporate adoption
• Audit & gap analysis of customer facilities in the South East • Boating Sub group • Pilot new standards next year
Mystery Shopper programme for staff • Customer journey: pre arrival, facilities, signage clear and helpful, cleanliness etc • Phase 1: 8 destinations across the country including Foxton and Stoke Bruerne Welcome Stations • Stoke Bruerne, Braunston, Hillmorton and Banbury
National pilot to develop framework for DMPs 1. Agreeing the vision - where do we want to be ? 2. Gathering the Evidence - where are we now? 3. Setting the direction - how do we get there? 4. Identify the Action - who will do what, and by when? 5. How they will measure progress - what will success look like?
• Signage • New national signage standards • Signage audits − 14 of Top 100 destinations in the South East • Brand portal to ensure consistent design • Combine and declutter • Temporary and permanent signs • Tone of voice
• Lock 71: lock side coping replacements completed and uneven block sets lifted and levelled, also missing stone capping on lower steps completed.
Towpath bank repairs undertaken. The existing concrete piles had failed along a 12 metre section. A new solution was to install bag work to prevent further erosion of the path and bank, installed approx. 4 ton of bag work topped with soil and seeded.
Fencing replacement carried out Lock 71 quadrant repairs: We collapsed the damaged area and exposed a large hole with water flowing through a crack in the paddle chamber brick work. Repairs to the cracked brick work were carried out and backfilled with puddle clay and Type1 then replaced block sets along with a number of other depressions.
• Brickwork repairs were completed in the Blisworth area where water was holding in a rear garden. We had to install a 15m clay trench repair to prevent this from happening. • A high priority notification was recently carried out (Leicester Line) which included a parapet wall rebuild on the towpath side and brickwork repairs and repointing to the culvert headwall on the offside.
Removal of old LB Brickwork at Somerton Common Softbank Protection x 4 at Somerton Mill
• Access Steps at Somerton Mill • Bank repair below Pigeons Lock • Leak stopping Opposite Kirtlington Stud • Bank Repair Immediately S Br 207 • Failed Bank and exposed tie rods at Lower Lock approach Lock 15, Marston Doles
National 4.7% SE region 2.4
Licensed boats registered without a home mooring 5000 • Increase in number of 4500 boats registered without 4000 a home mooring 3500 3000 2500 Mar-10 Mar-11 Mar-12 Mar-13 Mar-14 Mar-15 • Increase pressure from Stakeholders to address the issue of perceived non compliance
• Review sightings to see if there is concern • Where there is concern – licence renewal restricted to 3 or 6 months (provide a further opportunity to show a compliant movement pattern) • If they don’t renew, enforcement action continues (boat is unlicensed). • If they renew – movement monitored and further reminders sent half way through licence. • Final decision at end of restricted licence - renew for further period to maintain pattern - no further licence offered on the basis that the boat will continuously cruise
120 Number of Restricted Licenses Issued - as at mid Sept 15 100 80 60 40 20 0 May June July Aug Sept Oct 3 mth 6 mth
Distribution of Restricted Licences Issued - as at mid Sept 2015 Central East, 6% South West, 13% South East, 21% London, 45% NW & Mids, 5% North, 11%
Volunteering update
James Clifton Enterprise Manager October 2015
• Grand Union Canal • Soulbury pumping station − Grade II, restore for rental. £107k. • Stoke Bruerne interpretation − Interpretation panels being installed now • Tringford pumping station interpretation − “ keeping boats afloat from 1817 til today” • Kings Langley 2.4km ? • Wendover Arm − c£2m joint Heritage Lottery bid • Buckingham Arm • Daventry Arm • Towcester Arm
• Aylesbury Arm - towpath • Arla − c£400k. • Aylesbury East − £200k • Aylesbury Woodland − ?
• Oxford Canal • Frenchay Road − 300m £115k. • Oxford Cycleway − 3km, OxLEP • Other projects • Mental Health Benefits of Waterways • Sport England – Two Arms on Two Legs 11/09/16 • B&MK – Campbell Park / Bedford Head of Navigation
Sport Development Manager The Sports Development Manager is tasked with raising sports participation on the Trust’s estate, drawing resources across the wider CRT central and regional teams including fundraising, marketing, PR and communications, consumer insights, volunteering and community engagement. The role also facilitates the Trust’s wider national strategy around sports participation. The Post is jointly funded by Sport England and the People’s Postcode Lottery. Recent Events:
Since March a number of initiatives have been delivered: 6 week canoeing project for Young Carers at Bulbourne: Two Canal & Park Activity Days (below) in Aylesbury & Banbury (canoeing, angling, cycling and fun run): Paddleboarding on the Weston Turville Reservoir:
• Regular ‘Canal Runs’ (similar format to Park Run) in Aylesbury, Milton Keynes and Birmingham • Regular Paddle boarding and Canoeing Sessions in Aylesbury and Banbury • Northampton Canal & Park Activity Day • Inclusive Angling Days in Aylesbury & Northampton
One for the diary… Half Marathon:
Sarah Brown
• Adoptions and Canal Partnerships • Volunteering • Youth Engagement • Taster days and events • Parish Councils and Local Authorities • Customer groups and corporates
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