Urgent Care Presentation to Parish Councils in South Holderness - - PowerPoint PPT Presentation
Urgent Care Presentation to Parish Councils in South Holderness August-October 2018 Better care, more locally, within budget, through transformation Schedule: Topic Introduction What is available What is not available How to access
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation
Introduction What is available What is not available How to access services Patient pathways Question and answer session
Better care, more locally, within budget, through transformation
Tracey Craggs Assistant Director Unplanned Care Transformation East Riding CCG Telephone: 01482-315754 Email: tracey.craggs@nhs.net
commissioned by the CCG for your urgent care needs
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation
How/when Symptoms/Conditions
Clinical symptoms that fit under the headings above can sometimes require a higher level of care and treatment that is only established when an initial assessment is completed. If this is the case the clinician may direct a patient to an alternative service. Examples of this include: Cuts that are suspected to have tendon damage or significant tissue damage Minor head injuries where complications are suspected Insect and animal bites where increased complexity of medication is required The urgent need is identified as requiring ‘specialist intervention’
Better care, more locally, within budget, through transformation
How/when Symptoms/Conditions Included Symptoms/Conditions Excluded
identifying that the condition is suitable to be treated by an urgent appointment being made in an 8-8 centre
patient NB: Appointments will be offered/made on the basis of clinical need. Where self care is appropriate patients will be provided with advice and guidance.
Well’ booklet:
infections
reactions
Clinical symptoms that fit under the headings above can sometimes require a higher level of care and treatment that the staff in the 8-8 centre are not trained to deliver. If this is the case the clinician may direct a patient to an alternative service. Examples of this include: Cuts that are suspected to have tendon damage Minor head injuries where complications are suspected Insect and animal bites where increased complexity of medication is required e.g. tetanus injections The urgent need is identified as requiring ‘specialist intervention’
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation
Mrs J is gardening and cuts her finger on a small piece of glass Mrs J phones NHS111 An assessment is undertaken using the NHS Pathways tool that is clinically evidence based The assessment firstly rules out immediate life
conditions Advice and guidance about what to do if Mrs J has any concerns about her injury are provided Advice and guidance about how to clean and apply first aid is provided to Mrs J over the phone The assessment indicates that Mrs J has a very minor cut to her finger with no clinical concerns identified Mrs J cares for her injury herself
Better care, more locally, within budget, through transformation
Mrs J is gardening and cuts her finger on a small piece of glass Mrs J phones NHS111 An assessment is undertaken using the NHS Pathways tool that is clinically evidence based The assessment will firstly rule out immediate life or limb threatening conditions Advice and guidance about how to clean and apply first aid is provided to Mrs J over the phone The assessment indicates that the injury sustained by Mrs J is minor but cannot be managed by self care An urgent appointment is made for Mrs J to attend the 8-8 Centre with CHCP Mrs J attends the 8-8 Centre at the appointed time
Better care, more locally, within budget, through transformation
Mrs J is gardening and cuts her finger on a small piece of glass Mrs J phones NHS111 An assessment is undertaken using the NHS Pathways tool that is clinically evidence based The assessment firstly rules
threatening conditions Advice and guidance about how to clean and apply first aid is provided to Mrs J over the phone The assessment undertaken identifies that Mrs J needs to attend an Urgent Treatment Centre Mrs J asks if she could be seen at the 8-8 centre instead Advice is sought from a clinician in NHS111 who advises that her clinical presentation requires a higher level of care than can be
Mrs Jones is advised to attend her nearest Urgent Treatment Centre
Better care, more locally, within budget, through transformation
Mrs J is gardening and cuts her finger on a small piece of glass Mrs J phones NHS111 An assessment is undertaken using the NHS Pathways tool that is clinically evidence based The assessment will firstly rule
threatening conditions Advice and guidance about how to clean and apply first aid is provided to Mrs J over the phone The assessment identifies that Mrs J needs to attend an Urgent Treatment Centre Mrs J asks if she could be seen at the 8-8 centre instead Advice is sought from a clinician in NHS111 who reviews the clinical presentation with Mrs J If the clinical review identifies that the injury could be managed in the 8-8 centre An urgent appointment is arranged for Mrs J to attend the 8-8 Centre with CHCP If the clinical review identifies that the injury needs to be seen in an Urgent Treatment Centre this will be explained to the patient Reasons for this could include glass stuck in the cut, requiring tetanus, needing antibiotics or tendon damage
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation
Better care, more locally, within budget, through transformation