URGENT & EMERGENCY CARE
Greater Manchester Health URGENT & EMERGENCY UEC and Social Care Partnership CARE UEC BY APPOINTMENT- ‘RIGHT PLACE-RIGHT TIME’ • Already part of GM UEC Transformation Plan • Ambition to maintain ED attendances at 25% principles less than historic, pre-COVID 19 levels. • Call first for advice, triage or assessment • Model that comprises of: • Answer the call and triage • ‘Call before you go to ED’ or 111 First • Local as early as possible – where clinically • Hospital-based pre-ED triage and appropriate, connect patients with local streaming clinicians or services quickly by eliminating • Clinical Assessment Service (GM and locality-level) non-value adding steps or delays • Locally agreed referral pathways • Book patients into appointments wherever (community-based and acute-based) possible – to site/service or response to • Digitally linked across GM place of residence BENEFITS • Consistent 24/7 service offer • Already part of GM UEC Transformation Plan • Ambition to maintain ED attendances at 25% less than historic, pre-COVID 19 levels. • Model that comprises of: – ‘Call before you go to ED’ or 111 First – Acute-based pre-ED triage and streaming – Clinical Assessment Service (GM and locality-level) – Locally agreed referral pathways (community-based and acute-based) – Digitally linked across GM
UEC Greater Manchester Health URGENT & EMERGENCY and Social Care Partnership CARE UEC BY APPOINTMENT (INCLUDING 111 FIRST)
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