Uplift By the homeless, for the homeless Inspiring and connecting - - PowerPoint PPT Presentation

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Uplift By the homeless, for the homeless Inspiring and connecting - - PowerPoint PPT Presentation

Dec 07, 2023 265 likes •705 views

Uplift By the homeless, for the homeless Inspiring and connecting people The Team Shilpa Kumar Isis Hong Justin Petelka Siddharth Naik User & Usability Researcher User & Usability Researcher Lead Designer & Writer Project

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Uplift

Inspiring and connecting people

By the homeless, for the homeless

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The Team

Shilpa Kumar

Project Manager, Writer

Isis Hong

User & Usability Researcher

Justin Petelka

User & Usability Researcher

Siddharth Naik

Lead Designer & Writer

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Scenario

Meet Bob. Bob has been chronically homeless for many years Bob has faced legal, physical, and mental barriers while trying to find employment Bob’s biggest challenge is combating lack of confidence & lack of support

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Problem Statement

564,708 homeless people on any given night 15% are chronically homeless* Homelessness affects emotional well-being and motivation Hinders ability to find employment

*Source: 2015 Annual Homeless Assessment Report to Congress

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Opportunities

Participants explained that the burden of keeping their situation a secret was an isolating experience Our research revealed that homeless people find encouragement by reading inspirational stories Homeless people seeking employment also desire a support system

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Our Solution

Uplift allows homeless users seeking employment to:

  • 1. Read success stories of other employed homeless people
  • 2. Become connected with mentors with similar experiences of

unemployment and homelessness

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Initial Paper Prototype

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Task 1 Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 2 Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Testing Overview

Conducted at Bellevue Public Library Three participants, two homeless people and one librarian

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Testing Process

Pre-screening questionnaire to ensure participant is related to target audience Paper prototype was iterated after each user test.

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Testing Process Task #1 & #2:

Send story to user’s cell via SMS Filter all stories by searching for ‘interview’ fail, send the story via SMS

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Testing Process Task #3 & #4:

Find all available mentors, then request contact info via email Find all mentors who have experienced drug addiction, then send story to SMS

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User Feedback

Purpose of the app was not clear Application functions were unclear Search needed to be clearer and more inclusive

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Testing Results

Added an intro screen with a brief synopsis. Users open the design with a ‘Find out more’ button

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Testing Results

Added a tab to search bar that signals to users what results will appear Added mentors to search bar

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Testing Results

Changed terminology to better match user’s mental model Added more descriptions to everything

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Testing Results

Displayed additional story metadata, more obvious filters, breadcrumbs.

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Final Paper Prototype

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Task 1 Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 2 Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Digital Mockup

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Task 1 Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 1: Read success stories of other employed homeless people

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Task 2 Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Task 2: Become connected with mentors with similar experiences of unemployment and homelessness

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Summary

User research can be much more than just interviews and surveys Designing features clearly and briefly is difficult User testing is critical for a design to be effective Feedback from users and people related to the users can be insightful

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Poverty is not an accident. Like slavery and apartheid, it is man-made and can be removed by the actions of human beings.

  • Nelson Mandela