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Upgrade the Guest Experience How ReviewPro Helps Drive Success - - PowerPoint PPT Presentation
Upgrade the Guest Experience How ReviewPro Helps Drive Success - - PowerPoint PPT Presentation
Upgrade the Guest Experience How ReviewPro Helps Drive Success Find, Report & Fix Issues Find Report & Fix Benefits Online Reviews Better guest Post-stay Live experiences surveys requests GUEST Operational Higher online
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Find, Report & Fix Issues
Find Report & Fix Benefits
Operational & Service Improvements Better guest experiences Higher online rankings Increased ADR & revenue
Guest Experienc es
GUEST INTELLIGENCE
Online Reviews Post-stay surveys In-stay surveys Live requests Messaging Phone
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What We Do
Feedback
ReviewPro is a platform for gathering guest feedback…
Tools
…with tools for managing, acting on & responding to that feedback…
Reporting
… and multiple reporting
- ptions to monitor,
benchmark and gain insight.
Reviews
From 175+ sources Post-stay
Surveys
Direct, solicited feedback In-stay & post-stay
Dashboards, filters & views Alerts, Auto Cases & Workflows Guest response tools
Messaging
Direct from guest In-stay & some post-stay
Predefined & customized reports Reports by role Scheduled reports API: Connect PMS, CRM, BI
+
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Guest Satisfaction Surveys
Build effective in-stay and post-stay surveys to gather detailed insight into what guests like and dislike & positively impact your online reputation.
- View all guest feedback on one
dashboard.
- Prioritize operational & service
improvements.
- Increase review volume &
rankings on TripAdvisor & Google.
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Sent by email Pop-up on Wi-Fi login
In-stay Surveys for Service Recovery
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Online Reputation Management
Benchmark & manage your online reputation to drive higher guest satisfaction.
- Improve your ranking on review
sites & OTAS.
- Leverage online reviews to
increase revenue.
- Outperform your competitors.
Global Review Index™ (GRI)
The industry-standard online reputation score based on data from 175+ review sites & OTAs in 45+ languages.
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Automatically assign cases based on a guest review, in-stay or post-stay survey,
- r a live request from a guest on
property.
- Automate follow-up at the click of
a button.
- Increase staff efficiency.
- Problem identified = issue
resolved.
- Streamline operations & drive
service excellence.
Auto Case Management
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Mobile App Available for All Products
Access real-time performance metrics, prioritize where you need to take action and engage with guests while on the go.
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Training & Support that Guarantees Results
- Responsive, personalized
support from a team of passionate experts.
- Option of efficient self-
service on-boarding or custom implementations.
- Tailor-made training packs
(online or on-site).
- Consultation packs, both
strategic & operational.
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About Us
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Over 60,000 Clients and Partners in 150 Countries
Hotels Restaurants Destinations & Star Ratings Consultants & Advisors Hotel Owners & Investors Management & Representation Companies
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Tools & Processes to Improve the Guest Experience
Data Insights Operational & Service Priorities Results Action
- Online reputation management
- Guest satisfaction surveys*
- Case management
Guest Experience Improvement SuiteTM
*In-stay and post-stay surveys
- Guest messaging
- Multilingual chatbot
- Case management
Guest Experience Automation™
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www.reviewpro.com info@reviewpro.com @ReviewPro