U.S. FlexWorkPlace Program Overview TD Bank, Americas Most - PowerPoint PPT Presentation

U.S. FlexWorkPlace Program Overview TD Bank, America’s Most Convenient Bank May, 2104

Agenda Topics  TD Bank History and Overview ~ Aligning a new business strategy  Portfolio Optimization – Understanding supply and demand by market  FlexWorkPlace Overview  Aligning and Integrating People and Place  Establishing Effective Partnerships for Program Success  Program and Design Model  The Process  People Change – Impact on Culture and Brand  Program Sustainment 2

FlexWorkPlace Overview: Provide anytime, anywhere choice of working environment that promotes work-life balance, environmental sustainability while supporting a performance-based culture allowing us to provide a professional atmosphere towards clients and colleagues with every interaction. A complete FlexWorkPlace Playbook and supporting Toolkit has been developed and is currently housed in SharePoint. Benefits of Change: The people aspect of a FlexWorkPlace transition is the most important focus albeit supported by the “place” and technology aspects. A new work environment supported by appropriate technology tools can improve employee engagement and productivity. Sufficient and appropriate Change Management practices enable employees to transition smoothly. Key Highlights: Industry Research from other programs shows that: • The employee experience can increase up to 68% by implementing a flexible work place. • Productivity of employees increases between 20-30% when measured on a pre and post survey basis. Focus on Employee Experience: Our initial completed pilots identify the benefits of:: • Increase our team and collaboration space. • Include more comfortable places to work. • Increase access to sunlight. Key Pilot Projects (2013-14): • Campus Buildings, Mt. Laurel, NJ – USRE, Bus Solutions, PMO and Strategic Sourcing, Audit, IT • JRR Building A, South Portland ME – Risk /related and Information Management teams Success Measurement: Pre and Post Survey results 3 3

FlexWorkPlace - Program Objectives  Build our Momentum in creating a world-class work, connected workplace  Align physical premises to support TD Bank’s strategic visions and goals  Ensure FWP is a key enabler in supporting the objectives in improving the overall workplace experience  Effectively partner with our Shared Services colleagues in developing and delivering sustainable and cost-effective programs  Appropriately engage our LOB clients in program and space development to support changing workflow processes  Address FWP Opportunity in all New/ Refresh Builds  Implement FWP “Hoteling” Touchdowns at targeted RMU locations 4

Workplace Transformation – Center Of Excellence Design and Workplace Effectiveness Lead Change and Information Communication Management, Management Technology, Lead and Tools Lead Workplace Transformation Human Program Resources and Management Performance Lead Management Lead 5

Effective Partnerships Deliver Success Aligning Shared Services Support Effectively partner with our Shared Services colleagues in developing and delivering sustainable and cost-effective programs Human Resources – Liaison with LOB/Function HRBP and aligns FWP benefits to their HR initiatives – including attraction and retention goals and productivity measures in managing staff in a virtual environment Learning/Change Management – Owns change readiness deployment. Develops, manages and facilitates the comprehensive change and communications plans as well as LOB client messaging Information Technology – Owns implementation and support for the FWP technology, tools and templates as well as coordinating, completing and communicating enhancement requests from LOBs. Key liaison with broader IT Organization on emerging technology trends, tools and applications that can be supported or piloted within the FWP environment Design, RE Strategy, Finance, Analytics and PM Teams – FWP can only succeed through effective relationships with internal RE partners, ensuring consistency in both product and delivery 6

An Alternative Work Strategy It is…  Defining work by ‘ what you do ’ – not ‘where you do it ’  About leveraging technology to enhance employee productivity  A collaborative workplace design with a high level of Business Unit input  About attracting & retaining the best talent in the market  About organizational flexibility  About supporting business continuity when the unexpected happens  About improved work/life balance  About efficient space utilization as a result of an increasingly mobile workforce  About reducing the Green House Gas emissions from our Real Estate portfolio 7 7

Why Implement FlexWorkPlace Now? 8 8

What is TD’s FlexWorkPlace Model? A Partnership 9 9

Our qualitative business case is focused on our people work-life balance environmental sustainability performance-based culture TD Targets TD Targets TD Targets +5% Employee Engagement CO2 metric tons / sq.ft. -20% Ability to Collaborate +10% Ability to Concentrate +15% Employee Satisfaction +10% Work & Travel Commuting -20% Sense of Community +10% Access to People & Info +15% Decision Speed +20% 10

What is TD’s FlexWorkPlace Model? 11 11

Open Office Area 12

Collaborative area 13

Café Space 14

FlexWorkPlace delivers choice to our employees What FlexWorkPlace Is What FlexWorkPlace is Not People working when, where and Unmanaged people unplugging with whom they need to be most from each other and their work. PEOPLE productive. New, unproven technologies Technologies that facilitate TECHNOLOGY that fail to meet workload secure, mobile, quick and expectations. innovative work practices. A Work from Home Initiative Workplace environments that PLACE Crowded, noisy workspaces eliminate waste and best support with little privacy or enjoyment. the tasks at hand. Increased hassle throughout Services that support the daily the day. functional needs of the PROCESS workforce. 15

WorkStyle Classification FlexWorkPlace supports two styles of work – resident and mobile. Each employee undergoes a thorough review of the Workstyle that best fits his or her job function. A Mobile Employee A Resident Employee  Schedules places to work in the office  Requires an assigned workstation environment as needed, does not have an because of his/her job function assigned workstation.  Rotates frequently between workplace  Does not work frequently from settings. meeting or project rooms Meeting rooms, huddle rooms other floors  and meetings with business partners May require consistent oversight by his/her manager  May have a Choice@Work agreement with his/her people manager  Requires special accommodations that can only be met by an assigned  Is without special accommodation needs workstation specific to his/her workstation  Is assigned:  Is assigned : • a desktop, laptop or ThinClient Device, • a laptop, • collaboration software (Live Meeting • a Blackberry, and Office Communicator ) • a wireless stick for remote connectivity, • collaboration software (Live Meeting and Office Communicator) 16

Illustrative Floor Plan Meeting & Open Workstations Neighborhoods Collaborative Spaces Boardroom Collaboration Cafe Touchdown Area Quiet Zone Open Workstations 17

Utilizing FlexWorkPlace to Support a Day in the Life 18 18

FlexWorkPlace Implementations Current and Planned Programs 12000 Building, Mount Laurel, NJ - 175 Users – Real Estate, Strategic Sourcing, Change Management and Dodd-Frank teams John Roberts Road, South Portland, ME - 90 Users - Information Management, Shared Services, Retail Credit Risk Management, Basel, Enterprise Risk Management, Data Governance, and Credit Risk Analytics 9000 Atrium Way, Mount Laurel, NJ - 110 Users – Audit Group 12000 Building, Mount Laurel, NJ – 120 Users – Marketing /CAPA – July, 2014 Farmington Hills, Michigan – 85 Users – TDAF – November, 2014 17000 Building, Mount Laurel, NJ - 625 Users – USTS - Calendar 2014-15 West Falmouth Crossing, Falmouth, ME – 625 Users – Various 2015 19

The Process 20 20

Benefits of FlexWorkPlace There are many benefits attributed to working in a FlexWorkPlace environment. For clarity, they have been categorised into 4 specific areas that are consistently measured to identify success. PEOPLE PLACE TECHNOLOGY PROCESS •Working when, where and •Improved collaborative •Wireless technology •FlexWorkPlace Policy with whom required at any areas given time •Improved feeling of •Bright, open, lots of natural •Work-station Reservation •Multi functional devices belonging/team light System (MFD) Scan, Print, Fax and Copy •More face to face time that •Café on each floor •Increased bandwidth •Team decisions for work is specific and valued effort Now – 10 mbs FlexWorkPlace - 100 mbs •Improved decision speed •Multiple types of meeting •VOIP phone •Centralized Hard Filing space •More access to leadership •New modern Furniture •Consistent new AV •Enterprise Paper equipment – Workspace Neutrality – Paper Refresh program Management – Virtual •Speed to Market Filing •Improved Work – Life •Business Continuity •Office Communicator Suite •Reduction in GHG’s Balance – Live Meeting & Instant Messaging 21