#TKF18 SNAFU FUBAR Lean UX in action to design for when things go - - PowerPoint PPT Presentation

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#TKF18 SNAFU FUBAR Lean UX in action to design for when things go - - PowerPoint PPT Presentation

Dec 06, 2023 285 likes •553 views

TechKnowFile #TKF18 SNAFU FUBAR Lean UX in action to design for when things go wrong Mike Clark UX & Process Design at EASI Roadmap: Context: Emergency Response System (ERS) app Lean UX? Lean UX.

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SLIDE 1 TechKnowFile

#TKF18

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SNAFU ≠ FUBAR

Lean UX in action to design for when things go wrong

😏 😭

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Mike Clark

UX & Process Design at EASI

👸

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Roadmap:

  • Context: Emergency Response System (ERS) app
  • “Lean” UX? Lean UX.
  • User-Centred research, design & testing
  • Shameless plug of Mike Spears’ talk at 4:10pm
  • Lean UX takeaways

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Kinda Sorta Out of Scope (but not during Q&A)

  • A tonne of information about the ERS app itself
  • Scaling from a pilot project to an enterprise service
  • The architecture and development of ERS [M.S.’s talk!]
  • Designing for emotion
  • UX artefacts and deliverables 路
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Emergency Response System

💪

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Emergency Response System

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🕻 

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Lean UX



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SLIDE 12 “As an ERS message sender, I want to contact my ‘first responder’ contacts all at once so I don’t have to seek them out individually”

🗤 👦 👦

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 🤕

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685

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📑🎩✂

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👎
 👍

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SLIDE 17 Start Open emergency response app User Is contact information up to date? Search HR database and pull updated contact info Search for individual or group to contact Is the issue an emergency? Contact 911 and campus police Yes No No Link user to sms, email or phone app directly from contact information System Send message to individual or group Select contact info (sms, phone number, email address) Display list of users and contact information Yes End

🤴

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“The most important thing for me is up-to-date contact information. The worst thing would be getting a bounce back” “The ability to contact a group PLUS add a one-off individual to the message/email when the situation calls for it”

📞 📌

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Lean UX



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Demo(s) 🎊

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SHAMELESS PLUG:

Mike Spears at 4:10pm in BA 1220

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Lean UX Takeaways:

  • Proactive communication is key
  • Test early and often (assumptions and hypotheses)
  • Determine what’s essential and start with that
  • Just enough process to facilitate progress (fidelity, docs)
  • Bootstrap your product or service
  • Iterate all the things

⚡😏

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🤕📛👈

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SLIDE 26 Thank You @TechKnowFile #TKF18 mikej.clark@utoronto.ca