Building stronger teams through recognition, clear communication, and professional development
June 3, 2020
This is Liberty
Liberty’s Transformation
Customer First
This is Liberty Building stronger teams through recognition, clear - - PowerPoint PPT Presentation
This is Liberty Building stronger teams through recognition, clear Libertys Transformation communication, Customer First and professional development June 3, 2020 Our Bold New Transformation What brings us here today? We are
June 3, 2020
Liberty’s Transformation
Customer First
Learning and development I Microsoft Teams training
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What brings us here today?
Liberty Utilities (Midstates Natural Gas) Corp. are indirect subsidiaries of Liberty Utilities Co. and are part of the Liberty Utilities Central Region.
Liberty in the name. A condition in Case No. EM-2016-0213 required this co-branding designation.
the utilities are to keep stakeholders apprised of the new name and logo and make a presentation to Staff and the Commission regarding the new brand and the utilities’ customer communication plan.
Why simply “Liberty”?
energy and water. This marks the beginning of our customer-centric transformation.
Sustaining Energy and Water for Life I June 3, 2020
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2020
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July
Liberty Rollout
2021 2022 2023
Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q1
Advance identity announcement: bill inserts, web announcement, IVR, social media, customer kits Identity rollout: signage, fleet, uniforms, website Revise key customer experiences; improve the customer journey Internal documents and templates
October July October Creating a genuine, simpler, more inviting customer experience
Sustaining Energy and Water for Life I June 3, 2020
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Transformation campaign
retractable signs
In locations Bill insert
Sustaining Energy and Water for Life I June 3, 2020
Sample Only
Sample Only
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