ThedaCare Center For Healthcare Value Healthcare Value Patient - PowerPoint PPT Presentation

ThedaCare Center For Healthcare Value Healthcare Value Patient Experience S Summit i October 28 ‐ 29, 2013 Mike Stoecklein Network Director Network Director

Transform the Industry Industry Mission: To redesign three interdependent components of the healthcare industry which will result in improved value for patients. We will accomplish this by collaborating with patients and leaders in the provider, employer, insurer, and government communities.

The Patient’s Experience

Vertical Orientation of Healthcare

Now It’s Getting Personal

Tish’s Story • Lasted 3 weeks Lasted 3 weeks • Stops in 5 different healthcare facilities (3 more than once) • • Re hospitalized for an infection Re ‐ hospitalized for an infection complication from first hospitalization Multiple med ‐ rec errors Multiple med rec errors • • • Patient safety protocols ignored • Lab specimens lost • Waited for hours multiple times • Her expressed wishes were ignored More than 20 needle sticks • • Lucky to have survived

Horizontal Focus for Healthcare o o ta ocus o ea t ca e

What This Means • Healthcare providers must learn to: � Think horizontally ( = see the flows ) � Think horizontally ( = see the flows.) � Act horizontally ( = collaborate across verticals to optimize the flows.) • To provide ever more perfect patient To provide ever more perfect patient pathways = better outcomes, better patient experience, and better provider experience, p , p p , with less time, effort & cost…J Womack

Enterprise Wide Cancer Value Stream System of Care: Cancer 3 rd draft InPatient / Surgery / Chemo Hospital Emergency Care Ambulatory Surgery Center AMC, TC, NLFMC, TC, AMC, Groth, RMC RMC, Aylward, TC, RMC, NLFMC Encircle, TCOSC Outpatient Chemo/ Groth Hormone Therapy Hormone Therapy A Acuity it Aylward Hospice FVHO – many sites Home Care SNF Retail TCAH Radiation Diagnostics Center Pharmacy Therapy Groth Groth AMC AMC Primary Care Aylward LTACH AMC, TC, RMC, 26 TCP, PCAA, OP Rehab NLFMC, Encircle Kaukauna NLFMC AMC, TC, TCOSC Clinic, etc. RMC, NLFMC Shawano ASC Screening/ Imaging Center Imaging Center AMC, TC, Wellness Survivorship Programs Encircle, & Fitness NLFMC, YMCA Retail Center Waupaca- TCP, Clinics ThedaCare Facility – Independent Providers RMC, Shawano, YMCA Menasha- TCP, N North- TCP th TCP R f Referral relationship/ No direct ownership l l ti hi / N di t hi Co-ownership/ Joint Venture Own Facility – providers Employed

Healthcare Value Network Member Organizations • Nemours • Akron Children's Hospital • • New York City Health and Hospitals Corp. New York City Health and Hospitals Corp • Alberta Health Services Alb t H lth S i • Oregon Health & Science University • Beth Israel Deaconess Medical Center • Palo Alto Medical Foundation • BJC Healthcare • Park Nicollet Health Services • BloodCenter of Wisconsin • Parkview Health • Bronson Healthcare Group • P Presbyterian Healthcare Services b t i H lth S i • Carolinas HealthCare System • Regina Qu'Appelle Health Region • Carolinas Lean Collaborative • Rouge Valley Health System • Christie Clinic • Salem Health • Cleveland Clinic • Saskatoon Health Region • Exeter Health Resources • Scottsdale Health • Group Health Cooperative • Seattle Children's Hospital • Gundersen Health System • Spectrum Health System • Harvard Vanguard Medical Associates • St. Boniface General Hospital • HealthEast Care System • St. Joseph Health System • Henry Ford West Bloomfield Hospital • St. Joseph Regional Health Center • Hotel-Dieu Grace Hospital • St. Mary's General Hospital • Inova Health System • St. Rita's Health Partners • INTEGRIS Health • Stanford Hospital & Clinics • John C. Lincoln Health Network • Sutter Gould Medical Foundation • Kaiser Permanente • ThedaCare • Lawrence and Memorial • UCLA Medical Center • Lehigh Valley Hospital and Health Network • University of Michigan Health System • Lucile Packard Children's Hospital • University of New Mexico Health System • Martin Health Systems • Vancouver Coastal Health • Martin's Point Health Care Martin s Point Health Care • Wellspan Health • McLeod Health • Winona Health • MemorialCare Health System • Mercy Health System

HVN Sponsor Members Members

What You Can Do Can Do 1. Learn more, www.createvalue.org 2. Collaborate with providers on improvement, win ‐ win, be an acti e participant to impro e the hori ontal flo be an active participant to improve the horizontal flow 3 Participate in the “gang tackle” 3. Participate in the gang tackle mstoecklein@createvalue.org 952 ‐ 334 ‐ 3578