Conference VA Boston Healthcare System September 28, 2017 1 - - PowerPoint PPT Presentation

2017 PiPEx Conference

VA Boston Healthcare System September 28, 2017

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VETERANS HEALTH ADMINISTRATION

MISSION

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VA Boston Healthcare System will provide the best healthcare to Veterans, advance medical knowledge through research, and train tomorrow’s healthcare leaders.

VETERANS HEALTH ADMINISTRATION

DIVIDER PAGE

VA Boston Healthcare System will be a model for the nation in combining exceptional, patient-centered healthcare, innovative research, and

• utstanding education in a setting

that values the contributions of all stakeholders.

VISION

VETERANS HEALTH ADMINISTRATION

CORE VALUES

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Because I CARE I will act with … Integrity Commitment Advocacy Respect Excellence

VETERANS HEALTH ADMINISTRATION

CORE COMPETENCIES

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CC-1: Expertise in care and services for conditions that are specific to and/or common in the Veteran population CC-2: Creation of an environment where the experience of military service is understood, respected, and honored CC-3: Integrated delivery of a broad scope of services across the healthcare continuum

VETERANS HEALTH ADMINISTRATION

VA BOSTON HEALTHCARE SYSTEM

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Tertiary referral center for VAs in New England 3 campuses and 5 outpatient clinics 4,300 employees 1,178 volunteers

3,440 Trainees 130 Affiliation Agreements 10 Centers of Excellence 2nd largest recipient of VA Research funds 63,400 patients/year 720K outpatient visits/year 592 beds

VETERANS HEALTH ADMINISTRATION

VA BOSTON HEALTHCARE SYSTEM

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VABHS has been on the Baldrige journey for many years:

• As part of the larger VA New England Healthcare System application

submissions: National submissions in 2011, 2012, 2013, 2015, 2016 Partners in Performance Excellence (PiPEx) submission- 2013

• Independent self assessments using the Baldrige Excellence Criteria
• PiPEx Application Submission -2016
• Malcolm Baldrige Application Submission 2017 (site visit this week)

VETERANS HEALTH ADMINISTRATION

VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED

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• Annual organizational self-assessments assisted in

identifying opportunities for improvements in processes and systems Focus our organization toward common goals

• Submitting the annual self-assessment to PiPEx quality

recognition program provided objective feedback on our level of performance

• Time intensive - takes a team of people

VETERANS HEALTH ADMINISTRATION

VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED

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• Challenges in the ability to assess performance against the

competition

• Senior Leader involvement facilitated removal of barriers for

moving improvement work forward (GEMBA, Wed AM report

• uts)
• Facility level Baldrige Coaches

Coordinate teams to complete annual Baldrige self- assessment, application submissions Staff education (NEO, LEAN, LEAD & supervisor training)

VETERANS HEALTH ADMINISTRATION

VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED

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• Communication across a large integrated Healthcare

Organization is difficult

• Celebrate failures as well as successes to guide further

improvement

• High level of commitment to fostering innovation
• Learning cycles –PiPEx application facilitated National Malcolm

Baldrige Application

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