2017 PiPEx Conference VA Boston Healthcare System September 28, 2017
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MISSION VA Boston Healthcare System will provide the best healthcare to Veterans, advance medical knowledge through research, and train tomorrow’s healthcare leaders. VETERANS HEALTH ADMINISTRATION 2
VISION VA Boston Healthcare System will be a model for the nation in combining exceptional, patient-centered healthcare, innovative research, and outstanding education in a setting DIVIDER PAGE that values the contributions of all stakeholders. VETERANS HEALTH ADMINISTRATION
CORE VALUES Because I CARE I will act with … Integrity Commitment Advocacy Respect Excellence VETERANS HEALTH ADMINISTRATION 4
CORE COMPETENCIES CC-1: Expertise in care and services for conditions that are specific to and/or common in the Veteran population CC-2: Creation of an environment where the experience of military service is understood, respected, and honored CC-3: Integrated delivery of a broad scope of services across the healthcare continuum VETERANS HEALTH ADMINISTRATION 5
VA BOSTON HEALTHCARE SYSTEM Tertiary referral center for VAs in New England 3 campuses and 5 outpatient clinics 4,300 employees 1,178 volunteers 3,440 Trainees 10 Centers of Excellence 130 Affiliation 2nd largest recipient of Agreements VA Research funds 63,400 patients/year 720K outpatient visits/year VETERANS HEALTH ADMINISTRATION 6 592 beds
VA BOSTON HEALTHCARE SYSTEM VABHS has been on the Baldrige journey for many years: • As part of the larger VA New England Healthcare System application submissions: National submissions in 2011, 2012, 2013, 2015, 2016 Partners in Performance Excellence (PiPEx) submission- 2013 • Independent self assessments using the Baldrige Excellence Criteria • PiPEx Application Submission -2016 • Malcolm Baldrige Application Submission 2017 (site visit this week) VETERANS HEALTH ADMINISTRATION 7
VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED • Annual organizational self-assessments assisted in identifying opportunities for improvements in processes and systems Focus our organization toward common goals • Submitting the annual self-assessment to PiPEx quality recognition program provided objective feedback on our level of performance • Time intensive - takes a team of people VETERANS HEALTH ADMINISTRATION 8
VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED • Challenges in the ability to assess performance against the competition • Senior Leader involvement facilitated removal of barriers for moving improvement work forward (GEMBA, Wed AM report outs) • Facility level Baldrige Coaches Coordinate teams to complete annual Baldrige self- assessment, application submissions Staff education (NEO, LEAN, LEAD & supervisor training) VETERANS HEALTH ADMINISTRATION 9
VA BOSTON HEALTHCARE SYSTEM LESSONS LEARNED • Communication across a large integrated Healthcare Organization is difficult • Celebrate failures as well as successes to guide further improvement • High level of commitment to fostering innovation • Learning cycles – PiPEx application facilitated National Malcolm Baldrige Application VETERANS HEALTH ADMINISTRATION 10
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