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The Silk Road
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25 th NATIONAL QUALITY SUMMIT: THE EFQM VIEW Gianluca Mule, - - PowerPoint PPT Presentation
25 th NATIONAL QUALITY SUMMIT: THE EFQM VIEW Gianluca Mule, - - PowerPoint PPT Presentation
25 th NATIONAL QUALITY SUMMIT: THE EFQM VIEW Gianluca Mule, Bangalore 26 November, 2017 The Silk Road 2 Today we trade Excellence Silk Road Yesterday Silk Road Today 3 Global spread of EFQM: a new Excellence Road 45 Partners globally
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Today we trade Excellence
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Silk Road Yesterday Silk Road Today
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Global spread of EFQM: a new Excellence Road
45 Partners globally supported by EFQM
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The world we live in
lA new globalization lComplexity & uncertainty lPace of change lCompetencies required change every day lCustomers create products & services lGame changers lThe power of social media
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How can Excellence responds
l A new globalization
- Connecting Excellences
l Complexity & uncertainty
- Scenario Thinking
l Pace of change
- Agility Models
l Competencies required change every day
- Work in Ecosystem
l Customers create products & services
- Data & technology in management agenda
l Game changers
- Integrate Start-Ups
l The power of social media
- Mastering the presence & app-ify
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HOW can concretely help: the EFQM Example
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Connecting Excellences
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EFQM Global Excellence Award
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EFQM Committed to Excellence (C2E) EFQM Recognised for Excellence (R4E) EFQM Global Excellence Award (EGEA)
EFQM Excellence Award Winners 2017
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EFQM Global Excellence Index
Recognitions 2015-2017 (EEA & R4E)
Over 1150 organisations in EGEI
95 1034 40
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EFQM Global Excellence Index
Platinum, Gold, Silver, Bronze recognition by Sector
Platinum >700 points
EFQM Excellence Award Winners & Prize Winners
Gold 600 - 700 points
EFQM Excellence Prize Winners & highly recommended
Silver 500 – 600 points
Recognised for Excellence 5*
Bronze < 500 points
Recognised for Excellence 4* & 3*
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Journey towards Global Excellence
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Delivering value for EFQM Members and Members of our Partners:
- Recognition at Platinum, Gold, Silver, Bronze level as
leaders for excellence within their sector
- Exposing role model practises to learn from
- Benchmarking within and beyond the sectors
EFQM Global Excellence Index
44 sectors
Index webpage Example BMW Regensburg
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Work in Ecosystem
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Working in Ecosystem
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Accross the Ecosystem
Extending Excellence principles
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Data & technology in Management Agenda
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New technology: a challenge
An international platform on Digital transformation to start in 2018
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Aligning & strategizing the challenge
Variety of single activities, initiatives and approaches – Dynamics can only
- ccur if the individual parts
intertwine. n Complexity is not traceable – Hence, a management system is required to master the complexity.
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In practical terms….
LEADERSHIP PROCESSES, PRODUCTS & SERVICES BUSINESS RESULTS PEOPLE STRATEGY PARTNERSHIPS & RESOURCES PEOPLE RESULTS CUSTOMER RESULTS SOCIETY RESULTS
ENABLERS RESULTS LEARNING, CREATIVITY AND INNOVATION
VISION PLAN MANAGE ENGAGE SUPPORT DELIVER MEASURE OUTCOME
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Internet of Things - Excellence 4.0
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Internet of People
- EFQM Model
- EFQM Radar
Internet of Excellence Drivers
- EFQM Concepts
- EFQM Radar
Internet of Peers
- EFQM Network
- EFQM Assessment
Process
- EFQM Radar
Interconnectivity, interoperability and interconnected learning across
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1988 2017
EFQM, a Member Based Foundation
EFQM, 450 Members, many leading organisations
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