25 th NATIONAL QUALITY SUMMIT: THE EFQM VIEW Gianluca Mule, - PowerPoint PPT Presentation

25 th NATIONAL QUALITY SUMMIT: THE EFQM VIEW Gianluca Mule, Bangalore 26 November, 2017

The Silk Road 2

Today we trade Excellence Silk Road Yesterday Silk Road Today 3

Global spread of EFQM: a new Excellence Road 45 Partners globally supported by EFQM

The world we live in l A new globalization l Complexity & uncertainty l Pace of change l Competencies required change every day l Customers create products & services l Game changers l The power of social media

How can Excellence responds l A new globalization • Connecting Excellences l Complexity & uncertainty • Scenario Thinking l Pace of change • Agility Models l Competencies required change every day • Work in Ecosystem l Customers create products & services • Data & technology in management agenda l Game changers • Integrate Start-Ups l The power of social media • Mastering the presence & app-ify

HOW can concretely help: the EFQM Example

Connecting Excellences

EFQM Global Excellence Award EFQM Excellence Award Winners 2017 EFQM Global Excellence Award (EGEA) EFQM Recognised for Excellence (R4E) EFQM Committed to Excellence (C2E) 9

EFQM Global Excellence Index Recognitions 2015-2017 (EEA & R4E) Over 1150 organisations in EGEI 1034 40 95

EFQM Global Excellence Index Platinum, Gold, Silver, Bronze recognition by Sector Platinum  >700 points EFQM Excellence Award Winners & Prize Winners Gold  600 - 700 points Journey towards EFQM Excellence Prize Winners & Global Excellence highly recommended Silver  500 – 600 points Recognised for Excellence 5* Bronze  < 500 points Recognised for Excellence 4* & 3* 44

EFQM Global Excellence Index Delivering value for EFQM Members and Members of our Partners: - Recognition at Platinum, Gold, Silver, Bronze level as leaders for excellence within their sector - Exposing role model practises to learn from - Benchmarking within and beyond the sectors 44 sectors Index webpage Example BMW Regensburg

Work in Ecosystem

Working in Ecosystem

Extending Excellence principles Accross the Ecosystem

Data & technology in Management Agenda

New technology: a challenge An international platform on Digital transformation to start in 2018

Aligning & strategizing the challenge n ˜ Variety of single activities, initiatives Complexity is not traceable – Hence, a and approaches – Dynamics can only management system is required to occur if the individual parts master the complexity . intertwine .

In practical terms…. ENABLERS RESULTS LEADERSHIP PEOPLE PROCESSES, PEOPLE BUSINESS PRODUCTS & RESULTS RESULTS SERVICES ENGAGE MANAGE STRATEGY CUSTOMER RESULTS PLAN DELIVER MEASURE OUTCOME VISION PARTNERSHIPS & SOCIETY RESOURCES RESULTS SUPPORT LEARNING, CREATIVITY AND INNOVATION

Internet of Things - Excellence 4.0 • EFQM Model Internet of People • EFQM Radar Interconnectivity, Internet of • EFQM Concepts interoperability and Excellence interconnected • EFQM Radar Drivers learning across • EFQM Network • EFQM Assessment Internet of Peers Process • EFQM Radar 20

EFQM, a Member Based Foundation 1988 2017 EFQM, 450 Members, many leading organisations

THANK YOU