The scope for sustainable distribution and servicing in the Regent - - PowerPoint PPT Presentation

The scope for sustainable distribution and servicing in the Regent Street area of Central London LRN 2009 Cardiff Business School 10 September 2009

Marzena Piotrowska, Michael Browne, Darren Briggs, Julian Richardson, Ian Wainwright

Regent Street characteristics

• Situated in Central

London in the borough

• f City of Westminster

and in the heart of London’s West End

• Occupied mostly by

commercial tenants

• Prime shopping and

tourist destination

• In 2008 over £4.5 billion

was spent in the West End, making it the UK's top retail centre

Tenants in Regent Street

Retail outlets

Fashion and shoe stores Cafés and restaurants Healthcare and toiletries stores Jewellers Banks Luggage and leather goods stores Opticians Electronic and electrical goods stores Children / Toy stores Sportswear stores Home furnishings stores Mixed goods store

Non-retail businesses

Accountants Business Consultants Financial Advisors Legal Firms Recruitment Advisors Medical Institutions Travel Agents Other (i.e. retailers’ Head Offices,

publishers)

Planned Regent Street improvements

• Wider pavements
• Reduced traffic volumes
• Off-site consolidation centre serving local

businesses

Aims of the study

• Gain better understanding of freight

transport and servicing activities taking place in the Regent Street area

• Identify viable ways in which the existing
• perations can be made more sustainable

Research methodology

• Tenant survey – a questionnaire

completed by retail and office tenants

• Observation and vehicle count survey
• Driver interviews

Tenant survey

• Total of 484 questionnaires were distributed to:

Retailers – 122 questionnaires Office tenants – 362 questionnaires

• Overall response rate – 21%
• Designed to gather information about freight and

service related activities taking place at tenants’ premises

Observations and vehicle count

• Conducted at 14 sites in Regent Street area
• ver a 48 hour period
• Started at 07:00 hours on 20 January 2009 and

finished at 07:00 hours on the 22 January 2009

• Total of 2134 vehicle counts were recorded
• Collected data and information helped to

understand freight and service related activities taking place in the surveyed area.

Driver interviews

• Combined with observations and vehicle count

at 14 sites in Regent Street area

• Total of 314 drivers were interviewed which

accounts for about 15% of the total vehicle count

• Drivers asked about key facts related to their

journey to the Regent Street area

Freight and service vehicles

100 2043 Total 8 168 Other 29 584 HGVs 63 1291 LGVs % Count Vehicle Type

LGVs & HGVs – Trip purpose

100 200 300 400 500 600 700 800 900 1000

LGVs HGVs Count

Collection Delivery Servicing Waste Collection Other

Deliveries to Regent Street area

1% Other 4% Servicing 9% Consumables 19% Retail 28% Business 39% Hospitality Percent of Survey Data Sector

Arrivals of LGVs and HGVs

20 40 60 80 100 120 140 160 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23

Time (Hrs) Count

LGVs HGVs

Deliveries and Services– activities during the day

13% 1% 6% 39% 41%

Deliveries (%)

19% Between: 00:00-06:00 hrs 7% Between: 19:00-00:00 hrs 8% Between: 16:00-19:00 hrs Evening Peak 34% Between: 10:00-16:00 hrs 32% Between: 07:00-10:00 hrs Morning Peak

Services (%)

Arrival Time

Dwell Time of LGVs and HGVs

100 443 100 968 Total 6 25 4 38 41+ 17 76 8 78 21-40 41 184 49 476 6-20 36 158 39 376 0-5 Percentage (%) Number of Vehicles Percentage (%) Number of Vehicles Dwell Time (mins)

HGVs LGVs

Dwell time by trip purpose - LGVs

2% 0% 15% 2% 41+ 6% 8% 16% 7% 21-40 25% 53% 50% 51% 6-20 67% 39% 19% 40% 0-5 Waste Collection Collection Servicing Delivery Dwell Time (mins)

Conclusions

• Significant number of freight and servicing vehicles
• LGVs accounting for 63% of all recorded counts

and dominating all operations except for waste collections

• Majority of vehicles involved in delivery operations
• Service trips carried out mainly by LGVs
• Little activity outside 9am – 5pm window –

potential scope for out of hours deliveries