The Leaders Role in Sustaining Volunteer Passion Ohio Conference on - PowerPoint PPT Presentation

The Leader’s Role in Sustaining Volunteer Passion Ohio Conference on Service & Volunteerism Wednesday, November, 2018 Barry Altland, Facilitator Head, Heart and Hands Engagement Collective Winter Garden, FL http://HHHEngagement.com

Three Questions – Group Discussion

To Get Us Started . . . a To a Topic pic

Rethinking Leadership

Question #1 – Motivation

Motivation: Only Two Types

Defining Engagement

The Volunteer Life Cycle Attraction Discovery Engagement Sustainment Redirection

Question #2 – How Am I Doing?

Feedback Defined Feedback is a series of informal, on-the-spot interactions with others to acknowledge work performance for the purpose of recognition or improvement . pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

The R-B-I/B-I-F Feedback Model When delivering feedback for recognition : Capture attention with a superlative word Recognition Behavior Describe the behavior Explain the impact of the behavior Impact pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Your “Go - To” Superlative Word

Recognition, Behavior and Impact in Feedback When delivering feedback for recognition : “Jose, that was fantastic how you engaged that couple Recognition with smiles and a warm tone of voice while you assisted them with their tax return! Behavior They now have the peace of mind Impact that they have met their tax obligations, while also more deeply connecting to resources available to them right here in their own community!” pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

The R-B-I/B-I-F Feedback Model When delivering feedback for improvement : Describe the behavior Behavior Impact Explain the impact of the behavior Provide guidance/recommendations Future pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Behavior, Impact and Future in Feedback When delivering feedback for improvement : “Joan, I noticed that you were late for two different appointments this week. Behavior Being on time helps our clients maintain their schedules Impact while also receiving the help they need. Future In the future, please contact the office as far in advance as possible if you are running behind schedule.” pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Skill Practice: The R-B-I/B-I-F Feedback Model When delivering feedback for recognition : Capture attention with a superlative word Recognition Behavior Describe the behavior Explain the impact of the behavior Impact When delivering feedback for improvement : Describe the behavior Behavior Impact Explain the impact of the behavior Provide guidance/recommendations Future pp. 106- 114, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

Question #3 – What Stirs In My Heart?

What is Coaching? Coaching Defined Coaching is conducting regularly scheduled one-on-one discussions between the leader and the volunteer that are focused on performance and development . pp. 115- 121, “Engaging the Head, Heart and Hands of a Volunteer,” The Peppertree Press, 2015.

How? The Power of Open-Ended Questions

Skill Practice: Open-Ended Questions

Reality Check: What Will Get In Your Way of Leveraging 21 st Century Volunteer Engagement Strategies?

Head, Heart and Hands . . . Engagement happens one person at a time.

The Leader’s Role in Sustaining Volunteer Passion Ohio Conference on Service & Volunteerism Wednesday, November, 2018 Barry Altland, Facilitator Head, Heart and Hands Engagement Collective Winter Garden, FL http://HHHEngagement.com