The Key People Skills to Develop a Winning Team Jamie Johns CEO. - - PowerPoint PPT Presentation

Leadership: The Key People Skills to Develop a Winning Team Jamie Johns CEO. Sky Accountants

What is a business ?

Essentially made up of people. People are your greatest Asset. Your Greatest challenge. Need Great Leadership.

People Need Leadership What are the Key Leadership Skills a Good Leader Needs?

1. Performance Agreements & Delegation 2. Look and don’t listen 3. Deep and Narrow Teams 4. No-By Pass Policy 5. Meeting Routine 6. Employee NPS 7. No Triangles 8. Situational Leadership

Leadership Is Is Buil ilding Up People.

Performance Agreements & Delegation

• 1. Desired Results:

Outlines the desired results, not

• methods. They identify “what” is to be

done and “when”.

Performance Agreements & Delegation

• 2. Guidelines:

Guidelines specify the parameters & policies within which results are to be accomplished.

Performance Agreements & Delegation

• 3. Resources:

Resources identify the human, financial, technical or organisational support available to help accomplish the result.

Performance Agreements & Delegation

• 4. Accountability:

Sets up the standards of performance and time of evaluation.

Performance Agreements & Delegation

• 5. Consequences:

Specify good and bad, natural and logic, what does and will happen as a result of the evaluation.

Look & Don’t Listen Never Make Assumptions Ever:

Client Manager Look and Don't Listen means: Most confusion caused by emails as they lack context, tone of voice and body language. Triangles – “he said, she said……….” Unhappy employees spreading gossip Solution: Go to the source and seek the facts.

Deep and Narrow Teams Direct Line Reporting:

Client Manager Graduate Accountant Senior Accountants Most important questions filtered. Leverage of time. Leverage of cost. Delegation is growth Frees up Client Managers time Expanding from three to four staff grows the team only by 33%. Yet complexity increases 300% and this grows exponentially !

No By-pass Policy Ensures Those With Authority are Accountable:

CEO or Partner Client Manager Accountant Accountant Accountant Clients CEO allowed to ask questions, but never

• instruct. Instruct via the manager.

Meetings Meeting Routine and Rhythm:

The Daily Huddle: Every team member 10 minutes 3 Questions: What jobs do you have? What is your top priority? What are you stuck on? The Weekly Tactical: CEO & Managers 1 hour Agenda : Actual Fees to Budget Workflow planning Update CRM (Leads) NPS Clients (Client Heartbeat) NPS Team (TinyPulse) Rolling activities The Monthly Office Wide: Everyone 1 hour Agenda : Office matters The Monthly Board Meeting: CEO, Partners and Mentor 2 - 3 hours Agenda : Financial metrics Marketing metrics Strategic Matters Issues from Weekly Tactical

“Routine sets you free!”

…priorities, metrics and meeting rhythm – lead to greater freedom, more money, and more time.

Employee Net Promoter Score

Employee Happiness Is Important – Measure it!

No-Triangles Policy

• 1. Why
• 2. How
• 3. When

Lead from where YOU are.

Situational Leadership: When Does The Leader Get Involved?

Guidelines:  Don’t let the issue build up  Deal with the facts  Ask around - look and don’t listen  Use the Matrix below to help determine your response  Preventative Measures – Is a policy or procedure needed? Ask Yourself Two Questions:

• 1. How many people does this

Impact?

• 2. Does this Impact our values?

Need More Support ?

Jamie@wizementoring.com