Facilitation Skills, Facilitation Skills, Presentation Skills or - - PowerPoint PPT Presentation

Facilitated/Presented by Ann Benett, Benett Communications and Kelly Reeves, Mandel

Facilitation Skills, Facilitation Skills, Presentation Skills or Both? Presentation Skills or Both?

Ap Applyi ying These se Worl rld Class ss Comp mpetencies

Today’s Agenda

• Facilitation and Presentation Skills:

The WHAT, WHY & WHO and the DIFFERENCE

• Audience Experience Discussion

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Ann and Kelly All

WHAT: 5 CRITICAL SKILLS FOR PRESENTATIONS

ANALYZE the AUDIENCE CRAFT core MESSAGES PRESENT with CONFIDENCE NAVIGATE VISUALS for IMPACT HANDLE tough QUESTIONS

5 CRITICAL SKILLS FOR PRESENTATIONS

CRAFT core MESSAGES PRESENT with CONFIDENCE NAVIGATE VISUALS for IMPACT HANDLE tough QUESTIONS

ANALYZE the AUDIENCE

Analyze what your audience cares about most

5 CRITICAL SKILLS FOR PRESENTATIONS

PRESENT with CONFIDENCE NAVIGATE VISUALS for IMPACT HANDLE tough QUESTIONS ANALYZE the AUDIENCE

CRAFT core MESSAGES

Construct content the audience understands, values and trusts

CRAFT core MESSAGES

5 CRITICAL SKILLS FOR PRESENTATIONS

NAVIGATE VISUALS for IMPACT HANDLE tough QUESTIONS ANALYZE the AUDIENCE

PRESENT with CONFIDENCE

Deliver with authenticity, composure and executive presence

PRESENT with CONFIDENCE CRAFT core MESSAGES

5 CRITICAL SKILLS FOR PRESENTATIONS

HANDLE tough QUESTIONS ANALYZE the AUDIENCE

NAVIGATE VISUALS for IMPACT

Illustrate key points with visuals, and navigate slides with purpose

NAVIGATE VISUALS for IMPACT PRESENT with CONFIDENCE CRAFT core MESSAGES

5 CRITICAL SKILLS FOR PRESENTATIONS

ANALYZE the AUDIENCE

HANDLE tough QUESTIONS

Handle tough questions with confidence and move to the desired action

Always on

24/7

INFORMATION OVERLOAD

WHY?

Poor communication is COSTLY

Source: 2017 Workplace Productivity and Communications Technology Report

WHO NEEDS PRESENTATION SKILLS?

EBC Teams Discussion Leaders Subject Matter Experts Facilitators Executives Sales & Presales Teams

Facilitation: Proactive, purposeful ORCHESTRATION

• f the customer experience IN THE MOMENT

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Facilitator Role and Skills

• 1. Listen and Observe
• 2. Read Body Language
• 3. Consider Interactions
• 4. Check In Constantly
• 5. Pose Intentional Questions
• 1. Open Strategically
• 2. Confirm Objectives & Track

their Progress

• 3. Transition by Linking back to

Objectives

• 4. Powerfully Intro Speakers by

Providing Context

• 5. Close Purposefully

Know how and when to intervene in challenging situations to make a great customer experience

Analyze

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Why Facilitation: Effective Briefings Don’t Run Themselves

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Who Are The Facilitators?

EBC Team Members Company Executives Business Leaders Account Managers Hybrid: A Blend of Facilitators

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Present esenter ers: s: PI PILOTS S Facilitator: AIR TRAFFIC CONTROLLER

Audience Experience and Discussion

Consider the value of effective Presentation and Facilitation skills to:

The Customer Experience Account Teams Discussion Leaders/ SMEs/ Executives The EBC & The Company

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Audience Experience Discussion:

Presentation Skills and Facilitation Skills

• 1. Why are these skills valuable to your program?
• 2. Who are your Presenters and Facilitators?
• 3. What drove the need for training?
• 4. How do you train and develop them?
• 5. What are the benefits of having skilled

Presenters and Facilitators?

Handout: Facilitator Checklist & Power Words

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Handout – Presentation Skills

PEOPLE MAY NOT REMEMBER WHAT YOU SAY OR WHAT YOU DO, BUT THEY WILL REMEMBER HOW YOU MADE THEM FEEL.

THANK YOU Audience Participants Mandel: Kelly Reeves & Benett Communications: Ann Benett

15 Maya Angelou, American poet and civil rights activist