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the Internet's Most Unruly Gaming Communities Mike Drach - PowerPoint PPT Presentation

Like Herding LOLcats: Managing the Internet's Most Unruly Gaming Communities Mike Drach Writer/Producer, Forumwarz What is Forumwarz? Finding an audience Finding an audience The troll reigns supreme shocking! (not really though) Perma-


  1. Like Herding LOLcats: Managing the Internet's Most Unruly Gaming Communities Mike Drach Writer/Producer, Forumwarz

  2. What is Forumwarz?

  3. Finding an audience

  4. Finding an audience

  5. The troll reigns supreme — shocking! (not really though) Perma- noob 1% Emo Kid Camwhore 22% 21% Hacker 30% Troll 47%

  6. Role-play spices things up

  7. Lesson learned #1 Never take it personally

  8. Never take it personally poop.

  9. Lesson learned #2 Show no weakness ( but don’t show off )

  10. Show no weakness (but don’t show off)

  11. Have you hugged a troll today? Photo by tlcohio on Photobucket

  12. Lesson learned #3 Choose your mods wisely

  13. Choose your mods wisely

  14. Lesson learned #4 Have the right tools

  15. Have the right tools

  16. Have the right tools

  17. Lesson learned #5 Be timely, but not too timely

  18. Be timely, but not too timely

  19. Lesson learned #6 Be human, but present a unified front

  20. Be human, but present a unified front

  21. Lesson learned #7 Let the haters hate

  22. Let the haters hate

  23. Let the haters hate

  24. Lesson learned #8 Throw the book at them

  25. Throw the book at them Forumwarz’s TL;DR rules: 1,850 words! Image by Arabidopsis on DeviantART

  26. Throw the book at them ● Frequently add, update and append rules ● Be transparent about rulemaking ● Know your own rules!

  27. Lesson learned #9 Keep your enemies close

  28. Keep your enemies close ● Ignore/Reply/Ban? Meditate on it ● Community/hellbans/disenvowelment can be better ● Sometimes it pays to simply reach out ● Permanent or long bans can lead to offsite trolling, which is harder to control

  29. Lesson learned #10 Don’t underestimate your users

  30. What’s the worst they can do? ● Posting shock ● Posting illegal content ● Orchestrating hacks or scams ● Posting personal information (“ doxing ”) ● Attacking your reputation on other sites

  31. What’s the worst they can do?

  32. Balancing player energies

  33. Trolls can be your friends! ● Trolls are just the most visible, vocal minority ● Try to “jiu - jitsu” their energies ● Your community can be your most valuable resource

  34. This is a pony that shoots chainsaws from its mouth.

  35. Community management FTW!

  36. A mod-est proposal ● Let’s wikify a game community code of conduct ● Adapt it to fit your site ● Hit up mike@forumwarz.com for details!

  37. K? Thanks! Bye!

  38. Find us on the webs: www.forumwarz.com And on the Twitters: @forumwarz @mikedrach

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