The I ns and Outs of B ooking Disneyland Introduction The - - PowerPoint PPT Presentation

The I ns and Outs of B ooking Disneyland

Introduction

• The Basics of Booking Disneyland
• Disneyland Resort Hotels
• Good Neighbor Hotels
• Tickets
• Ground Transportation
• Add-Ons
• Post Booking Actions
• Overcoming Objections
• Sales Tips
• Questions

The Basics of Booking Disneyland

What’s the Same as WDW:

• Book through DTA (online and calling in)
• Can book package or room only (DLR Hotels only)
• Same Booking Terms and Conditions
• Travel Insurance add-on ($70.50 vs $77.50)
• Promotions can be applied to existing reservations (must call)

The Basics of Booking Disneyland

What’s Different from WDW:

• Commission is paid on Tickets of 2 days+ (including in packages)
• Ground Transportation is an extra cost (no magical express)
• Dining Vouchers for Character Meals
• Extended Vacation Add-ons
• Package from Disney sent prior to travel via UPS (changing in 2018)

○ Ground Transportation Voucher still mailed in 2018

What’s in the Box?

*Note: Starting 1/10 packages will be held at resort for check in. Contents will be the same

Magical Extras: Onsite and Good Neighbor

• Magical Savings Booklet (in package)
• Layard and Pin (pick up upon arrival)
• Luggage Tags (in package)
• Souvenir Ticket (in package)
• 5x7 Photo (voucher in package must pick up actual photo)
• Burger and $10 ESPN Zone Game card for $15 (in savings booklet)

Magic Morning vs. Extra Magic Hour

Magic Morning: 1 Disneyland Park Early entry available to anyone with a 3+ day ticket Extra Magic Hour: Early entry to a park for every ticket day for anyone staying at a Disneyland Resort Hotel Standard Days:

• Disneyland Park: Tuesday, Thursday, Saturday (MM and EMH)
• California Adventure: Monday, Wednesday, Friday, Sunday (EMH only)

Disneyland Resort Hotels

• Primary Differences Between The Resorts
• Additional Magical Extras:

○ Extra Magic Hour EVERY DAY ○ Ability to charge to room ○ Character Wake up calls ○ Grand Californian Park Entrance For GC guests ○ Disney Bubble

• Cater to your Client

Good Neighbor Hotels

• Target Client:

○ Budget Focused Looking for Perks (free breakfast, free parking, shuttle) ○ Larger Family

• Beware of Duplicate Names
• Do your research and know your client!
• Room only bookings not available through Disney

My Favorites:

○ Courtyard Marriott Anaheim Theme Park Entrance: Water Park, Walkable ○ SpringHill Suites Anaheim MainGate: Free Breakfast, Near Tram, New ○ Candy Cane Inn: Free Breakfast, Free parking, Free Shuttle

Disneyland Tickets

• Commission on 2+ Day Tickets
• Highly Recommend Park Hopper
• 5 Days Maximum
• Southern California City-Pass: 3 Days DL, Sea World,

Legoland

MaxPass

• $10 per person per day
• Includes Photos
• Not Bookable through DTA
• Client can add once in the Park through the App
• Recommend trying for a Day.

Additional Package Add-Ons

• Character Dining
• Ground Transportation
• Anaheim Activities
• Southern California Activities

Character Dining Vouchers

• Can be added to packages for commission
• Premium vs. Regular Dining:

○ Premium: Goofys Kitchen (B,D), Surfs up With Mickey and Friends (B), Ariel’s Grotto (B,L) ○ Regular: Plaza Inn (B), Storytellers Cafe (B)

• Can add multiple
• Includes tax and tip
• Best value for dinners

Ground Transportation

• Disneyland Resort Express
• Karmel Shuttle
• Car Rental (remind client of nightly parking fee)
• Lansky
• Alternate Shuttle
• Uber

Anaheim Add-ons

Attractions:

• OC Beach Tour
• Medieval Times
• Catalina Island Tour and City Walk
• Madame Tussauds
• Knotts Berry Farm
• Aquarium of The Pacific

Local Beach Resorts: Laguna Beach and Huntington Beach LA Hotels

Southern (San Diego) California Add-ons

Attractions

• SeaWorld
• LegoLand
• San Diego Zoo or Wild Animal Park
• San Diego Seal Tour
• Old Town Trolley Tour

Resorts - Note: to add a Resort to the package you MUST add an attraction

• 12+ Options
• Favorites: Hotel Del Coronado, Catamaran Resort, Legoland Hotel

Post Booking Actions

• Change Shipping Destination to Client’s Address (through Jan 10 only unless

ground transportation is added)

• Disney Visa Package
• Disneyland Account - Use for Dining online and MaxPass/PhotoPass
• Dining and BBB at 60 days (one day at a time)
• Add Celebrations, Room Requests, etc
• Confirm Ground Transportation
• Travel Package with Touring notes and tips

Sales Tips

• If you never offer it, you are NEVER going to sell it (UPSELL)
• Talk to your client on the phone or in person
• If booked at a Good Neighbor send them updated Disneyland Resorts pricing

when promotions are released

• Sell yourself first!

YOU are the Disneyland Expert!!!

Questions?