The Connector Program Presentation to the MHBE Board of Directors - - PowerPoint PPT Presentation

The Connector Program Presentation to the MHBE Board of Directors June 24, 2014 Leslie Lyles Smith Ginny Seyler

Connector Entities

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Maryland Health Connection has contracted with entities in six geographic regions to implement the Connector Program

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YEAR 1 IN REVIEW

Seedco, Inc. Upper Eastern Shore

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YEAR 1 IN REVIEW

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YEAR 1 IN REVIEW

Southern Region – Calvert Health Care Solutions

Connect Southern Maryland directly reached out to or had enrollment intervention with nearly 6,500 residents

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YEAR 1 IN REVIEW

234 Merrimac Court, Prince Frederick, MD

Online enrollments: 11,560 MA enrollments: 7,592 QHP: 3,898 QDP: 590 Paper applications: 3,621 Appoints scheduled: 6,059 Call center calls: 14,090 HealthCare Access Maryland (HCAM) October 1 thru June 15

NOTE: HCAM did not start breaking down number of online enrollments between QHP and MA until November, so the number of online enrollments does not equal the combination of QHP and MA

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YEAR 1 IN REVIEW

Lower Shore Health Insurance Assistance Program

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YEAR 1 IN REVIEW

Many heard about Connectors through word-of-mouth Libraries worked better than pharmacies Enrollment events very well attended Learned a lot about places to distribute flyers/ how to get on community events calendars/ work w media Weekend events were very busy Large posters and take-away cards were used to pre- educate consumers on documents needed, income cutoffs, metal level/ premium ranges “Store front” locations worked well GETTING THE MESSAGE OUT

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YEAR 1 IN REVIEW

Increase frequency of policy and system training for certified staff Coordinate information channels to the local agencies and Connectors. Improve eligibility determination process for complicated cases Engage CE partners more frequently OPPORTUNITIES to improve in Year 2

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YEAR 1 IN REVIEW

Replicate enrollment events monthly in year 2 – increase pre-event local marketing Increase collaboration with local MHC brokers Have kid-friendly give away/ something for kids to do Advertise in rural newspapers Improve signage Conduct community forum in Spanish Partner with tax prep services Partner with local GYM locations Local online event calendars NEW IDEAS for Year 2

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LOOKING AHEAD

 Capital: changing staffing model, giving Prince George’s County greater role; increasing use of enrollment labs  Central: centralizing staffing, expanding storefronts, focusing on hard to reach  Lower Shore: expanding CRM, focusing on rural hard to reach  Southern: centralizing staff, intensifying local marketing strategy  Upper Shore: adjusting partner staffing, focusing on non-health care sites for outreach  Western: placing greater emphasis on QHP and reaching rural population

IN YEAR 2

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CONNECTOR ENTITIES

Local Partnerships

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Central Region: Health Care Access Maryland (HCAM) - Confirmed Partners YEAR 2 Centralizing Navigator supervision Baltimore City Health Department The Coordinating Center Baltimore Healthy Start Healthcare for the Homeless Baltimore Medical System Mental Health Association of Maryland Charm City Clinic Park Heights Community Alliance Chase Brexton

• St. Stephens AME Church

Local Partnerships

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Southern Region: Calvert Healthcare Solutions YEAR 2 Centralizing staff supervision No formal partners Upper Eastern Shore Region: Seedco, Inc. - Confirmed Partners YEAR 2 Adjusting staffing model Cecil County Health Department Harford County Health Department Eastern Store Area Health Education Center Triangle Health Alliance Lower Eastern Shore Region: Worcester County Health Department YEAR 2 No change No formal partners

Local Partnerships

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Capitol Region: Montgomery County DHHS - Confirmed Partners YEAR 2 Changing staffing model for Pr. George’s County ASHLIN Management Group The Maryland Center at Bowie State Univ CASA de Maryland Mary’s Center for Mat. and Child Health, Inc. Community Clinic, Inc.

• Pr. George’s County HIV/AIDS Stakeholders, Inc.

Comm Outreach & Dev/ Pr. George’s Co Pr. George’s County Health Department Family Services, Inc.

• Pr. George’s County Dept of Social Services

Interfaith Works, Inc.

• Pr. George’s County HIV/AIDS Stakeholders, Inc.

Heart to Hand, Inc. Primary Care Coalition Healthcare Dynamics International The Maryland Center at Bowie State Univ Korean Community Services Center Sowing Empowerment & Economic Development, Inc. (SEED)

Local Partnerships

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Western Region: Healthy Howard Western Maryland - Confirmed Partners YEAR 2 Adjusting staffing model Allegany Health Department Garrett Co Comm. Action Committee, Inc. Asian American Center of Frederick Grassroots Crisis Intervention Center, Inc. Chase Brexton Health Services, Inc. Korean Resource Center Frederick Co Health Department Partnership for a Healthier Carroll County Garrett Co Health Department Walnut Street Comm. Health Center, Inc. Frederick Community Action Agency

CE Renewal Recommendation

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Maryland Connector Entities

MHBE Connector Program FY 2015

Quarter 1 Anticipated FY15 Award

Health Care Access

Assister/ other funding

$ 993,313 $ 3,973,253

Navigator funding

$ 731,232 $ 2,924,929 Montgomery County of HHS

Assister/ other funding

$ 997,943 $ 3,991,771

Navigator funding

$ 720,479 $ 2,881,915 Seedco

Assister/ other funding

$ 298,288 $ 1,193,151

Navigator funding

$ 171,713 $ 686,853 Worcester County Health Dept

Assister/ other funding

$ 145,400 $ 581,601

Navigator funding

$ 107,534 $ 430,137 Healthy Howard Inc

Assister/ other funding

$ 401,503 $ 1,606,010

Navigator funding

$ 290,001 $ 1,160,003 Calvert Healthcare Solutions Inc Assister/ other funding $ 152,695 $ 610,779

Navigator funding

$ 129,041 $ 516,164 Total $ 5,139,141 $ 20,556,566

Inquiries regarding the Connector Program can be directed to: Leslie Lyles Smith Director of Operations leslie.lylessmith@maryland.gov Ginny Seyler, MHS Connector Program Manager Ginny.Seyler@maryland.gov

Questions

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