The Advent of Robotics in the Workplace Chris Eastham Fieldfisher - - PowerPoint PPT Presentation

the advent of robotics in the workplace
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The Advent of Robotics in the Workplace Chris Eastham Fieldfisher - - PowerPoint PPT Presentation

The Advent of Robotics in the Workplace Chris Eastham Fieldfisher LLP Chris Eastham Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com 23 rd May 2017 Belgium | China |


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The Advent of Robotics in the Workplace

Chris Eastham

Fieldfisher LLP

23rd May 2017

Chris Eastham

Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com

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The Advent of Robotics in the Workplace

Agenda

  • What are Artificial Intelligence and Robotic Process Automation?
  • The growing market.
  • Why is this important?
  • Practical challenges in procurement and implementation.
  • Strategic considerations.
  • Top Tips.
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The Advent of Robotics in the Workplace

What is Artificial Intelligence?

Mimicry of cognitive function – Reasoning – Learning – Problem solving – Perception – Communication Adapting behaviour to fit changing circumstances

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The Advent of Robotics in the Workplace

What is Robotic Process Automation?

  • Mimicry of the way tasks are performed
  • Mimicry of the way we interact with

software

  • A “non-invasive” software application
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The Advent of Robotics in the Workplace

Other forms of AI

Analytics Machine Learning Chatbots

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The Advent of Robotics in the Workplace

The growing market

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The Advent of Robotics in the Workplace

The growing market

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The Advent of Robotics in the Workplace

The growing market

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The Advent of Robotics in the Workplace

Retail Focus

  • Gartner predicts that within three

years almost 9 in 10 customer interactions will not be with a human being.

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The Advent of Robotics in the Workplace

The growing market

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The Advent of Robotics in the Workplace

Why is this important?

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The Advent of Robotics in the Workplace

Growing AI deployment

  • Risk assessment
  • Decision making
  • Customer interactions
  • More efficiency
  • Lower costs
  • Better consistency in service
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The Advent of Robotics in the Workplace

Growing AI deployment

Risk management – protecting your business

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The Advent of Robotics in the Workplace

AI deployment types

  • Own use

– Automating back office functions to reduce overheads.

  • Service improvement

– Automating existing client-facing functions to improve profitability.

  • Managed service

– Delivering a new service which is wholly/partly automated as a new revenue stream.

  • Bot deployment

– Implementing bots in the client’s environment as a new revenue stream.

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The Advent of Robotics in the Workplace

Challenges in procuring and implementing AI

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The Advent of Robotics in the Workplace

Challenges: Understanding the risks

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Challenges: Vendor maturity

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The Advent of Robotics in the Workplace

Challenges: Vendor maturity

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The Advent of Robotics in the Workplace

Challenges: Skill-set

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Challenges: Legacy systems

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Challenges: Consequences of success

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Challenges: Privacy

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The Advent of Robotics in the Workplace

Challenges: Broken promises

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Challenges: Disruption

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Challenges: Brain drain

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Challenges: Customer comms

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The Advent of Robotics in the Workplace

Challenges: Agreeing terms

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Challenges: Delays

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The Advent of Robotics in the Workplace

Challenges: Maintaining your lead

  • Confidentiality
  • IP Ownership
  • Exclusivity
  • Restraint of trade
  • Non-solicitation
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Challenges: Getting to market

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The Advent of Robotics in the Workplace

Strategic Thinking

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Top Tips

  • Develop your strategy now!
  • When starting a project:

– Analyse requirements – Protect your advantage – ‘Privacy by Design’ – Think to the finish

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The Advent of Robotics in the Workplace

Continuing the discussion…

Chris Eastham

Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com