[PPT] - The Advent of Robotics in the Workplace Chris Eastham Fieldfisher PowerPoint Presentation

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The Advent of Robotics in the Workplace

Chris Eastham

Fieldfisher LLP

23rd May 2017

Chris Eastham

Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com

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The Advent of Robotics in the Workplace

Agenda

What are Artificial Intelligence and Robotic Process Automation?
The growing market.
Why is this important?
Practical challenges in procurement and implementation.
Strategic considerations.
Top Tips.

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What is Artificial Intelligence?

Mimicry of cognitive function – Reasoning – Learning – Problem solving – Perception – Communication Adapting behaviour to fit changing circumstances

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What is Robotic Process Automation?

Mimicry of the way tasks are performed
Mimicry of the way we interact with

software

A “non-invasive” software application

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Other forms of AI

Analytics Machine Learning Chatbots

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The growing market

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The Advent of Robotics in the Workplace

The growing market

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The Advent of Robotics in the Workplace

The growing market

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Retail Focus

Gartner predicts that within three

years almost 9 in 10 customer interactions will not be with a human being.

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The growing market

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Why is this important?

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Growing AI deployment

Risk assessment
Decision making
Customer interactions
More efficiency
Lower costs
Better consistency in service

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Growing AI deployment

Risk management – protecting your business

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The Advent of Robotics in the Workplace

AI deployment types

Own use

– Automating back office functions to reduce overheads.

Service improvement

– Automating existing client-facing functions to improve profitability.

Managed service

– Delivering a new service which is wholly/partly automated as a new revenue stream.

Bot deployment

– Implementing bots in the client’s environment as a new revenue stream.

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Challenges in procuring and implementing AI

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The Advent of Robotics in the Workplace

Challenges: Understanding the risks

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The Advent of Robotics in the Workplace

Challenges: Vendor maturity

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The Advent of Robotics in the Workplace

Challenges: Vendor maturity

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Challenges: Skill-set

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Challenges: Legacy systems

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The Advent of Robotics in the Workplace

Challenges: Consequences of success

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The Advent of Robotics in the Workplace

Challenges: Privacy

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Challenges: Broken promises

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Challenges: Disruption

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Challenges: Brain drain

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The Advent of Robotics in the Workplace

Challenges: Customer comms

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The Advent of Robotics in the Workplace

Challenges: Agreeing terms

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Challenges: Delays

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Challenges: Maintaining your lead

Confidentiality
IP Ownership
Exclusivity
Restraint of trade
Non-solicitation

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Challenges: Getting to market

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Strategic Thinking

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Top Tips

Develop your strategy now!
When starting a project:

– Analyse requirements – Protect your advantage – ‘Privacy by Design’ – Think to the finish

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Continuing the discussion…

Chris Eastham

Technology, Outsourcing, and Privacy T: +44(0)207 861 6795 M: +44 (0) 7341 566283 E: chris.eastham@fieldfisher.com