Talent Food Automation Atlantic Conference Brad McKay Halifax - - PowerPoint PPT Presentation

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Talent Food Automation Atlantic Conference Brad McKay Halifax - - PowerPoint PPT Presentation

Feb 20, 2023 115 likes •405 views

Talent Food Automation Atlantic Conference Brad McKay Halifax former Chief Executive Officer March 2 2020 Healthcare Food Services We will still need labour Talent is the Key to Success Talent is the Key to Success Where to find it

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Talent

Brad McKay former Chief Executive Officer Healthcare Food Services Food Automation Atlantic Conference Halifax March 2 2020

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We will still need labour

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Talent is the Key to Success

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Talent is the Key to Success

  • Where to find it
  • How to nurture it
  • How to strengthen it
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“Take our twenty best people away, and I tell you that Microsoft would become an unimportant company.”

Bill Gates

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“My number one job here at Apple is to make sure that the top

  • ne hundred people are A+
  • players. And everything else will

take care of itself.”

Steve Jobs

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“First-rate managers hire first- rate people and turn them loose. Second-rate managers hire third- rate people who have to be told what to do and how to do it.”

Business Adage

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Where to Find Talent

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What to Look For

Skills Character

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“Somebody once said that in

looking for people to hire you look for three qualities: integrity, intelligence, and energy, And if they don’t have the first, the

  • ther two will kill you.”

Warren Buffet

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1. “Always Be Recruiting” – ABR, military, entertainment, sports 2. Trade Shows, Conferences, Industry Events, Industry Associations 3. U Ottawa (Nutrition Science – Dietitians) 4. Intern program, Program Advisory Committee, relationships with profs 5. Carleton U (Food Science) 6. Guest Lectures, Career nights, 4th year projects, relationships with profs 7. Algonquin College (Culinary) 8. Program Advisory Committees, career fair 9. Provincial Employment Agencies – career fairs, targetted career fairs, OUTREACH 10. Friends & Family, search among social and community groups 11. Have a recruiting “story” – people want to believe in the organization they work for 12. Make your story compelling, relevant and real 13. Communicate and repeat that story with your current employees 14. A’s want to work with A’s 15. Promoting yourself as an “ Employer of Choice”

Tips on Finding Talent

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Nurturing your Talent

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Effective Performance Management

1. Performance Management 2. Simplified One Page Annual Reviews – salaried AND hourly

▪ What was your proudest moment of the year ? ▪ What was your biggest disappointment / learning experience of the year? ▪ What is your one goal for next year?

3. Review 1st, then the merit increase (0% to 4%+) PLUS bonus or further increase as warranted 4. Annual talent review – A’s / B’s / C’s – 3R’s 5. Depth Chart and succession planning 6. Promote from within – most effective 7. Human Motivation:

  • Autonomy
  • Mastery
  • Purpose

One Page Annual Review

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Regular Employee Meetings

8. Remind employees of our Purpose and Values 9. Share company successes – “Living Our Values” 10. Training reminders 11. Share company results – attendance, fill rates, spoilage, quality, productivity, safety, customer comments, suggestions 12. Celebrate special occasions – birthdays, special days for all , anniversaries 13. CEO anniversary letter to each employee

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Communicate Results

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Celebrate Success

1St order Team of the Quarter Perfect Attendance Team of the Year 14. Perfect Attendance - $50 draw each quarter - one week’s pay, name on the wall 15. Suggestions - $10 each, 15% of 1st year savings 16. Safety – free lunch 3 months no lost time incidents 17. Team of the Quarter (performance vs target on productivity, quality, attendance) – $20 Tim’s card for each member 18. Team of the year - dinner with guest at restaurant of choice 19. Spontaneous celebrations – Tim’s Cards

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Employee Recognition

Parking Spot (35 Years) Wall of Fame (20,25,30,35 years) 30 Years

20. Service awards ceremony – 5, 10, 15, 20, 25, 30, 35 years of service (parking spot) 21. Wall of Fame – 20, 25, 30, 35 years service 22. Christmas/Holiday event 23. CEO Christmas / Holiday Cards to everyone 24. Tim’s Cards for immediate “thank you” Santa’s elves at work

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Employee Recognition

25. Tree Planting – in Memory of fallen colleagues 26. Goodbyes

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Customer Events

Plant Tours “Thanks for Visiting”

Employees and Customers

  • 27. Plant Tours – presentation, virtual tour, make it an event
  • 28. Annual Customer Conference
  • 29. Foodcare local customer events

Getting “Mugged”

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A place people can believe in …

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Skills Training

30.Focused Training is the key 31.Hard work

  • Tim Rice NFL 20,000 hrs practice: 150 hrs play
  • Olympic Skater 20,000 falls: gold medal
  • Practice : Play ratio
  • 32. Deliberate Practice
  • comfort zone
  • learning zone
  • panic zone

33.Above Avg Players- anticipate, see nuances, see whole picture, constantly seek goals that stretch them 34.Sales Training – Dedicated Sales Trainer, techniques, results, reading assignments 35.Generous training budgets

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  • 36. Conferences and trade shows – write up & share
  • 37. Study Tours – write up & share
  • 38. Reading – write up & share
  • 39. Learning Binder , Top 100 Books
100 Top Business Books - Brad McKay 1962 Diffusion of Innovations - Everett Rogers Great Ideas 1989 Corporate Lifecycles – Ichak Adizes Great Ideas 1993 Reengineering the Corporation – Michael Hammer Great Ideas 1995 Parkinson’s Law – Northcote Parkinson Great Ideas 1996 The Art of Framing – Gail Fairhurst and Robert Sarr Great Ideas 1997 Boom Bust and Echo – Don Tapscott Great Ideas 1999 The Experience Economy – Joseph Pine and James Gilmore Great Ideas 2000 Failure is Not an Option – Gene Kranz Great Ideas 2002 The Tipping Point – Malcolm Gladwell Great Ideas 2003 Moneyball – Michael Lewis Great Ideas 2004 The Paradox of Choice – Barry Schwartz Great Ideas 2005 The Wisdom of Crowds – James Surowiecki Great Ideas 2005 Blink – Malcolm Gladwell Great Ideas 2005 The Forgotten Half of Change – Luc de Brabandere Great Ideas 2006 The Long Tail – Chris Anderson Great Ideas 2007 The Black Swan – Nassim Taleb Great Ideas 2008 Make it Stick – Chip Heath & Dan Heath Great Ideas 2008 Outliers – Malcolm Gladwell Great Ideas 2009 Crowdsourcing – Jeff Howe Great Ideas 2012 The Signal and the Noise – Nate Silver Great Ideas 2014 The Drunkards Walk: How Randomness Rules Our Lives – Leonard Mlodinow Great Ideas 2018 Factfullness - Hans Rosling Great Ideas 1960 The Human Side of Enterprise - Douglas McGregor Human Resources 2005 Topgrading – Bradford Smart Human Resources 2008 Talent is Overrated – Geoff Colvin Human Resources 2009 Drive: The Surprising Truth About What Motivates Us – Daniel Pink Human Resources 2009 Hundred Percenters: Challenge Your Employees to Give it Their All and They’ll Give even More – Mark Murphy Human Resources 1949 Twelve O’clock High (film) Leadership 1957 12 Angry Men ( film) Leadership 1970 Up the Organization - Robert Townsend Leadership 1977 No Nonsense Management – Richard Sloma Leadership 1995 Emotional Intelligence - Daniel Goleman Leadership 1998 The 21 Irrefutable Laws of Leadership – John Maxwell Leadership 1999 Results Based Leadership – Dave Ulrich Jack Zenger Norm Smallwood Leadership 2002 Execution – Larry Bossidy and Ram Charan Leadership 2003 Straight From the Gut – Jack Welch Leadership 2003 The Innovators Solution – Clay Christenson Leadership 2006 Team of Rivals-Doris Kearns Goodwin Leadership 2009 Invictus (film) Leadership 1960 Marketing Myopia (HBR Article) - Theodore Levitt Marketing 1983 Marketing Imagination – Theodore Levitt Marketing 1986 The Advertising and Promotion Challenge – Vaguely Right or Precisely Wrong – Leonard Lodish Marketing 1986 Marketing Warfare - Al Ries and Jack Trout Marketing 1996 The Loyalty Effect – Frederick Reicheld Marketing 1978 The Toyota Way – Taiichi Ohno Operations 1984 The Goal – Eliyahu Goldratt Operations 1920 The Elements of Style – William Strunk and E B White Personal Development 1936 How to Win Friends and Influence People – Dale Carnegie Personal Development 1968 Winners and Losers – Sidney Harris Personal Development 1973 How to Get Control of Your Time and Your Life – Alan Lakein Personal Development 1973 Winners and Losers – Sidney Harris Personal Development 1976 On Writing Well – William Zinseer Personal Development 1986 What they Don’t Teach you at Harvard Business School - Mark McCormack Personal Development 2009 Real Leaders Don’t do Powerpoint – Christopher Witt Personal Development 2010 Time Leadership – Jim Estill Personal Development 2012 The One Thing - Gary Keller with Jay Papasan Personal Development 1977 You can negotiate anything – Joe Girard Sales 1984 The Secrets of Closing the Sale – Zig Ziglar Sales 2011 The Challenger Sale: Taking Control of the Customer Conversation – Matthew Dixon and Brent Adamson Sales
  • 513 The Art of War – Sun Tzu
Strategy 1532 The Prince – Niccolo Machiavelli Strategy 1776 The Wealth of Nations – Adam Smith Strategy 1832 On War – Carl Von Clausewitz Strategy 1980 Competitive Strategy – Michael Porter Strategy 1990 Competitive Advantage of Nations – Michael Porter Strategy 1995 The Discipline of Market Leaders – Michael Treacy and Fred Wiersema Strategy 1996 The Art of the Long View – Peter Schwartz Strategy 2003 Double Digit Growth; How Great Companies Achieve it – No Matter What – Michael Treacy Strategy 2011 Good Strategy Bad Strategy - Richard Rumelt Strategy 1911 The Principles of Scientific Management - Frederick Taylor Strategy 1954 The Practice of Management - Peter Drucker Strategy 1964 Managing for Results - Peter Drucker Strategy 1964 My Years with General Motors - Alfred Sloan Strategy 1965 Corporate Strategy - Igor Ansoff Strategy 1974 Management tasks responsibilities practices - Peter Drucker Strategy 1979 Henderson on Corporate Strategy – Bruce Henderson Strategy 1982 In Search of Excellence: Lessons from America’s Best Run Companies – Thomas Peters and Robert Waterman Strategy 1986 When it hits the Fan – Gerald Meyers Strategy 1987 Moments of Truth – Jan Carlzon Strategy 1989 Mintzberg on Management - Henry Mintzberg Strategy 1990 The Fifth Discipline: The Art & Practice of the Learning Organization – Peter Senge Strategy 1991 Crossing the Chasm - Geoffrey Moore Strategy 1997 The Innovators Dilemma – Clay Christensen Strategy 1998 Competitive Advantage – Michael Porter Strategy 1998 A Whack on the Side of the Head - Roger Van Oech Strategy 2000 The Four Obsessions of an Extraordinary Executive – Patrick Lencioni Strategy 2004 Built to Last – Jim Collins Strategy 2005 Blue Ocean Strategy – W Chan Kim and Renee Mauborgne Strategy 2011 Good to Great – Jim Collins Management Tasks Responsibilities – Peter Drucker Strategy 2013 Playing to Win: How Strategy Really Works – AG Lafley Roger Martin Strategy 2019 Blueprint-The Evolutionary Origins of a Good Society - Nicholas Christakis The World Around Us 1859 The Origin of Species – Charles Darwin The World Around Us 1991 The Nine Nations of North America - Joel Garreau The World Around Us 1997 Guns Germs and Steel – Jared Diamond The World Around Us 2005 Collapse – Jared Diamond The World Around Us 2005 1491 New Revelations of the Americas before Columbus - Charles Mann The World Around Us 2006 The God Delusion - Richard Dawkins The World Around Us 2011 The World in 2050 – Laurence Smith The World Around Us 2011 1493 Uncovering the World Columbus Created – Charles Mann The World Around Us 2014 Sapiens - Yuval Noah Harari The World Around Us

More Training

Interoffice memo Date: September 5, 2013 To: File cc: R Vettoretti, S Mutchmore, M Kozlowski, R Kowal , J Hughes, C Romano, M Losier, L Vincent, L Milliard From: B. McKay, RE: Notes from Hong Kong Visit September 4-5, 2013 Following are notes from a visit of two hospitals and two central production units (CPUs) in Hong Kong on September 4-5 2013. The itinerary was arranged by Susanna Ko ( a colleague of Clara Pi who visited HFS some time ago). The meetings included among others: Susanna Ko, General Manager ( Administrative Services ) Kowloon Central Cluster and GM (Administrative Services) Queen Elizabeth Hospital Jenny Wu Department Head Dietetics, Kowloon Hospital Larry Law, Senior Manager (Catering ) North District Hospital and North District CPU and one other hospital ? Terry Leung, Jolean Chui and Agron Sin, Chefs at North District CPU Vivian Wong, Cluster Coordinator New Territories West Cluster and Manager (Hospital Food Services) Tuen Mun Hospital Winnie Wong, Assistant General Manager, Dutch Kitchen Ltd ( Queen Elizabeth Hospital) Felix Cheng, General Manager Dutch Kitchen David Kwan, Head of Catering Services (Catering Services) Quick Service Restaurant and Catering Services Division, Maxim’s Caterers Overview
  • 1. 7.7 M population , GDP per capita US$52,700, 13th in world (Canada is
US$43,400 (19th)
  • 2. Healthcare spending 3% of GDP, much lower than Canada 11.3%
  • 3. Life expectancy 82.2 years ( Canada 81.6 years)
  • 4. Hong Kong Health Authority (HA), 44 hospitals, organized into 7 clusters, 29,188
public beds , 4098 private beds (private is 12% of total)
  • 5. Hospital cost per day HK$4000 (C$ 570)
  • 6. Patient pays HK $100 (C$14) per day co-pay for public unless on social assistance
then zero

Top 100 Books

Interoffice memo Date: September 5, 2013 To: File cc: R Vettoretti, S Mutchmore, M Kozlowski, R Kowal , J Hughes, C Romano, M Losier, L Vincent, L Milliard From: B. McKay, RE: Notes from Hong Kong Visit September 4-5, 2013 Following are notes from a visit of two hospitals and two central production units (CPUs) in Hong Kong on September 4-5 2013. The itinerary was arranged by Susanna Ko ( a colleague of Clara Pi who visited HFS some time ago). The meetings included among others: Susanna Ko, General Manager ( Administrative Services ) Kowloon Central Cluster and GM (Administrative Services) Queen Elizabeth Hospital Jenny Wu Department Head Dietetics, Kowloon Hospital Larry Law, Senior Manager (Catering ) North District Hospital and North District CPU and one other hospital ? Terry Leung, Jolean Chui and Agron Sin, Chefs at North District CPU Vivian Wong, Cluster Coordinator New Territories West Cluster and Manager (Hospital Food Services) Tuen Mun Hospital Winnie Wong, Assistant General Manager, Dutch Kitchen Ltd ( Queen Elizabeth Hospital) Felix Cheng, General Manager Dutch Kitchen David Kwan, Head of Catering Services (Catering Services) Quick Service Restaurant and Catering Services Division, Maxim’s Caterers Overview
  • 1. 7.7 M population , GDP per capita US$52,700, 13th in world (Canada is
US$43,400 (19th)
  • 2. Healthcare spending 3% of GDP, much lower than Canada 11.3%
  • 3. Life expectancy 82.2 years ( Canada 81.6 years)
  • 4. Hong Kong Health Authority (HA), 44 hospitals, organized into 7 clusters, 29,188
public beds , 4098 private beds (private is 12% of total)
  • 5. Hospital cost per day HK$4000 (C$ 570)
  • 6. Patient pays HK $100 (C$14) per day co-pay for public unless on social assistance
then zero Interoffice memo Date: June 4, 2010 To: File CC: Renso Vettoretti, Stephane Mutchmore From: Brad McKay RE: Tour of Great Western Hospital, Swindon UK May 27, 2010 This reports observations of Hospital Food Service as practiced in the UK as part of a study tour. Observations were made of two hospitals in England on May 27, 2010. Great Western Hospital, Swindon, Wiltshire
  • 1. Build in 2002 Great Western Hospital has 660 public beds plus 20 private beds.
The private ward was built in 2005 and is housed in a separate building as part of the Brunel Treatment Centre. There are 5 operating theatres. The hospital is
  • perated by the Great Western Trust which also operates a second site,
Savermake Hospita, in Marlborough. The Trust employs 3300 staff with a budget of GBP 156 Million serving a population of 300,000.
  • 2. Tour was guided by Sue Woolford, Catering Manager for the Hospital and David
Kavanagh, Operational Services Director (Sales) for Tillery Valley Foods their food supplier.
  • 3. Carillion manages the hospital including food services. Food service gets high
ratings according to the hospital web site
  • 4. Menus are printed on paper. Orders are taken at bedside and a survey is printed
  • n the reverse of the menu. Paper orders are scanned on optical reader and
automatically loaded into computer.
  • 5. Chilled food is brought in from Tillery Valley and others and stored in food
service storage in ground level/below grade
  • 6. Burlodge Multigen units are loaded with bulk trays ( typically 6-8 servings per
foil tray ). Cartridges are loaded with 8 foil tray each and loaded into Muligen
  • 7. Staffing is 1 FTE on vegetables and kitchen, 1 on setup, 1 diet chef ( for special
diets).
  • 8. They did have 1 FTE making sandwiches but went to outsourced sandwiches .
Cost is about 49 pence each.
  • 9. Multigen is transported up to the wards and in the ward kitchen is set to retherm
for 60 minutes
  • 10. Ward Kitchen has refrigerator, dishwasher, prep tables
Interoffice memo Date: June 4, 2010 To: File CC: Renso Vettoretti, Stephane Mutchmore From: Brad McKay RE: Tour of Great Western Hospital, Swindon UK May 27, 2010 This reports observations of Hospital Food Service as practiced in the UK as part of a study tour. Observations were made of two hospitals in England on May 27, 2010. Great Western Hospital, Swindon, Wiltshire
  • 1. Build in 2002 Great Western Hospital has 660 public beds plus 20 private beds.
The private ward was built in 2005 and is housed in a separate building as part of the Brunel Treatment Centre. There are 5 operating theatres. The hospital is
  • perated by the Great Western Trust which also operates a second site,
Savermake Hospita, in Marlborough. The Trust employs 3300 staff with a budget of GBP 156 Million serving a population of 300,000.
  • 2. Tour was guided by Sue Woolford, Catering Manager for the Hospital and David
Kavanagh, Operational Services Director (Sales) for Tillery Valley Foods their food supplier.
  • 3. Carillion manages the hospital including food services. Food service gets high
ratings according to the hospital web site
  • 4. Menus are printed on paper. Orders are taken at bedside and a survey is printed
  • n the reverse of the menu. Paper orders are scanned on optical reader and
automatically loaded into computer.
  • 5. Chilled food is brought in from Tillery Valley and others and stored in food
service storage in ground level/below grade
  • 6. Burlodge Multigen units are loaded with bulk trays ( typically 6-8 servings per
foil tray ). Cartridges are loaded with 8 foil tray each and loaded into Muligen
  • 7. Staffing is 1 FTE on vegetables and kitchen, 1 on setup, 1 diet chef ( for special
diets).
  • 8. They did have 1 FTE making sandwiches but went to outsourced sandwiches .
Cost is about 49 pence each.
  • 9. Multigen is transported up to the wards and in the ward kitchen is set to retherm
for 60 minutes
  • 10. Ward Kitchen has refrigerator, dishwasher, prep tables
Interoffice memo Date: March 10 2018 To: File From: B. McKay RE: Notes from “ Hundred Percenters – Challenge your employees to give their all and they’ll give you even more” by Mark Murphy Following are notes from the above book, published by McGraw-Hill 2010.
  • 1. On a 2 x 2 grid where one axis is Emotional Connection to Employees and other
axis is Degree of Challenge Given to Employees there are 4 leadership styles The Avoider – low connection , sets low challenge The Appeaser – high connection, sets low challenge The Intimidator – low connection , sets high challenge The 100% Leader – high connection, sets high challenge
  • 2. Avoiders don’t give you much work to do, don’t need you to learn new skills,
don’t give much feedback and stay out of your way.
  • 3. Appeasers give employees enjoyable assignments, lots of praise and care about
keeping employees happy
  • 4. Intimidators give impossible assignments that you don’t feel you have the skills to
complete, give critical and negative feedback and care only about the goals no matter who’s left at the end.
  • 5. 100% Leaders give really challenging assignments, requiring you to learn new
skills to complete them, gives lots of constructive feedback, and care most about pushing you to maximize every ounce of your potential.
  • 6. In a study of 17000 employees using 360 degree evaluations the top 10% of
performers were 100% Leaders with a few in the Intimidator category.
  • 7. Some further characteristics of 100% Leaders-
  • a. Push past their comfort zone and inspire followers to do the same
  • b. Set HARD goals ( heartfelt, animated, required, difficult)
  • c. Use HARD goals to instill confidence
  • d. Use HARD goals to signal to employees their work is important
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For Training Help

About EMC (Excellence in Manufacturing Consortium )

A unique not-for-profit organization of manufacturers ✓ Peer Networking ✓ Learning Centre ✓ Buying Leverage Contact: Sue Elliot 902-890-9915 selliot@emccaanda.org

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For Training Help

✓ Food and Beverage Atlantic ✓ Workshops ✓ Training Tammy Brideau 506-227-8328 tammy@atlanticfood.ca ✓ FPSC (Food Processing Skills Canada ) ✓ Your Workforce Development and Skills Organization ✓ Professionalizing the food and bev processing industry ✓ Culture of continuous learning ✓ Labour Market Information and Setting Industry Standards ✓ AGM and Conference in Charlottetown June 9-11 Cynthia Perry 902-749-7161 cperry@fpsc-ctac.com

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For Further Reading

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Talent is the Key to Success

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Talent is the Key to Success

  • Where to find it
  • How to nurture it
  • How to strengthen it
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Thank You

Brad McKay For a copy of the presentation Email: brad.d.mckay@gmail.com Mobile : 613 863 1613