Talent Food Automation Atlantic Conference Brad McKay Halifax former Chief Executive Officer March 2 2020 Healthcare Food Services
We will still need labour
Talent is the Key to Success
Talent is the Key to Success • Where to find it • How to nurture it • How to strengthen it
“Take our twenty best people away, and I tell you that Microsoft would become an unimportant company.” Bill Gates
“ My number one job here at Apple is to make sure that the top one hundred people are A+ players. And everything else will take care of itself.” Steve Jobs
“ First-rate managers hire first- rate people and turn them loose. Second-rate managers hire third- rate people who have to be told what to do and how to do it.” Business Adage
Where to Find Talent
What to Look For Skills Character
“ Somebody once said that in looking for people to hire you look for three qualities: integrity, intelligence, and energy, And if they don’t have the first, the other two will kill you.” Warren Buffet
Tips on Finding Talent “Always Be Recruiting” – ABR, military, entertainment, sports 1. 2. Trade Shows, Conferences, Industry Events, Industry Associations U Ottawa (Nutrition Science – Dietitians) 3. 4. Intern program, Program Advisory Committee, relationships with profs 5. Carleton U (Food Science) Guest Lectures, Career nights, 4 th year projects, relationships with profs 6. 7. Algonquin College (Culinary) 8. Program Advisory Committees, career fair Provincial Employment Agencies – career fairs, targetted career fairs, OUTREACH 9. 10. Friends & Family, search among social and community groups Have a recruiting “story” – people want to believe in the organization they work for 11. 12. Make your story compelling, relevant and real 13. Communicate and repeat that story with your current employees A’s want to work with A’s 14. Promoting yourself as an “ Employer of Choice” 15.
Nurturing your Talent
Effective Performance Management 1. Performance Management Simplified One Page Annual Reviews – salaried AND hourly 2. ▪ What was your proudest moment of the year ? ▪ What was your biggest disappointment / learning experience of the year? ▪ What is your one goal for next year? Review 1 st , then the merit increase (0% to 4%+) PLUS bonus or further 3. increase as warranted One Page Annual Review Annual talent review – A’s / B’s / C’s – 3R’s 4. 5. Depth Chart and succession planning Promote from within – most effective 6. 7. Human Motivation: - Autonomy - Mastery Purpose -
Regular Employee Meetings 8. Remind employees of our Purpose and Values Share company successes – “Living Our Values” 9. 10. Training reminders Share company results – attendance, fill rates, spoilage, quality, productivity, safety, 11. customer comments, suggestions Celebrate special occasions – birthdays, special days for all , anniversaries 12. 13. CEO anniversary letter to each employee
Communicate Results
Celebrate Success Perfect Attendance - $50 draw each quarter - one week’s pay, name on the wall 14. Suggestions - $10 each, 15% of 1 st year savings 15. Safety – free lunch 3 months no lost time incidents 16. 17. Team of the Quarter (performance vs target on productivity, quality, attendance) – $20 Tim’s card for each member 18. Team of the year - dinner with guest at restaurant of choice Spontaneous celebrations – Tim’s Cards 19. Perfect Attendance Team of the Quarter Team of the Year 1 St order
Employee Recognition Service awards ceremony – 5, 10, 15, 20, 25, 30, 35 years of service (parking spot) 20. Wall of Fame – 20, 25, 30, 35 years service 21. 22. Christmas/Holiday event 23. CEO Christmas / Holiday Cards to everyone Tim’s Cards for immediate “thank you” 24. Wall of Fame (20,25,30,35 years) Parking Spot Santa’s (35 Years) elves at work 30 Years
Employee Recognition Tree Planting – in Memory of fallen colleagues 25. 26. Goodbyes
Employees and Customers 27. Plant Tours – presentation, virtual tour, make it an event 28. Annual Customer Conference Plant Tours 29. Foodcare local customer events “Thanks for Visiting ” Getting “Mugged” Customer Events
A place people can believe in …
Skills Training 30.Focused Training is the key 31.Hard work -Tim Rice NFL 20,000 hrs practice: 150 hrs play - Olympic Skater 20,000 falls: gold medal - Practice : Play ratio 32. Deliberate Practice - comfort zone - learning zone - panic zone 33.Above Avg Players- anticipate, see nuances, see whole picture, constantly seek goals that stretch them 34.Sales Training – Dedicated Sales Trainer, techniques, results, reading assignments 35.Generous training budgets
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