T he Dyna mic s o f Co nve rg e nc e : Pe ril o r Pro mise ? I - - PowerPoint PPT Presentation

T he Dyna mic s o f Co nve rg e nc e : Pe ril o r Pro mise ?

I nsig hts fro m the 2014 Huma n Se rvic e s Summit a t Ha rva rd Unive rsity Anto nio M. Ofte lie L e a de rship fo r a Ne two rke d Wo rld T e c hno lo g y a nd E ntre pre ne urship Ce nte r a t Ha rva rd Ha rva rd Sc ho o l o f E ng ine e ring a nd Applie d Sc ie nc e s

Whe n Do Bre a kthro ug hs Ha ppe n?

T hink a b o ut a time whe n yo u ha d a b re a kthro ug h a c hie ve me nt… Wha t we re the c o nditio ns, fa c to rs,

• r dyna mic s tha t le d to the

a c hie ve me nt?

Co nve rg e nc e De fine d

“Co nve rg e nc e ” – a phe no me no n in

whic h te c hno lo g ic al, e c o no mic , and so c ial fac to rs c o e vo lve to c re ate a ne w

• pe rating e nviro nme nt and upe nd

e xisting , institutio nal value pro po sitio n and le g itimac y.

Co nve rg e nc e – T he Sha ring E c o no my

GPS Mo b ility Ne two rks Asse ts

L e a de rship & Co nve rg e nc e

Pe ril

 I

mpa c t o n Ca pa c ity

 Ne w De ma nds,

E xpe c ta tio ns a nd Me a sure s

 Outc o me s De c line  ROSI

a nd Pub lic Va lue De c re a se s

 = L

e g itima c y Cha lle ng e

Pro mise

 I

mpa c t o n Ca pa c ity

 Syste m a nd

Go ve rna nc e E vo lutio n

 Missio n I

nno va tio n

 Ope ra ting Mo de l a nd

Org a niza tio na l Ada pta tio n

 = T

ra nsfo rma tio na l So lutio ns

Co nve rg e nc e in Huma n Se rvic e s

T he Ba c kdro p

 A time o f ma rke d b y ne e d

fo r ne w c a pa c ity a nd e c o no mic g ro wth - punc tua te d b y unsusta ina b le pub lic de fic its, te c hno lo g ic a l disruptio n, a nd c o nve rg e nc e .

T he F a c to rs

 Syste ms & Struc ture  Pla tfo rms & E

ng a g e me nt

 Ca pita l & I

nve stme nt

 Be ha vio r & De sig n  Mindse t & Mo de ls

Dyna mic s o f Co nve rg e nc e : De ma nd

No Change Minor Change Mode r ate Change Signific ant Change High Change 0% 2% 38% 19% 40%

Impac t on Custome r De mand & E xpe c tations

Dyna mic s o f Co nve rg e nc e : Missio n

No Change Minor Change Mode r ate Change Signific ant Change High Change 0% 2% 29% 29% 40%

Impac t on Mission & Mode l

T ra nsfo rma tio n fo r Ca pa c ity

T e c hnologic al Mode l Innovation

Co nve rg ing Up the Curve

L e a r n mor e a bout the Huma n Se r vic e s Va lue Cur ve a t www.lnwpr

• g r

a m.or g/ hsvc

T he Dyna mic s o f Co nve rg e nc e

L e sso ns L e a rne d fro m I re la nd a nd Ohio