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SWAP Vendor Presentation Safe Work Assurance Platform - - PowerPoint PPT Presentation
SWAP Vendor Presentation Safe Work Assurance Platform - - PowerPoint PPT Presentation
SWAP Vendor Presentation Safe Work Assurance Platform Implementation Presented By Chris Grant/Paula Johanson HSSEQ Safe Work Assurance Platform Drivers for Change ISO 55001 Asset Management standard Binds our supply chain
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| Cushman & Wakefield
- ISO 55001 Asset Management standard
- Binds our supply chain
- Safety Assurance
- Client expectations
- Due diligence
- Remove bureaucracy
Safe Work Assurance Platform
Drivers for Change
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| Cushman & Wakefield
Web portal and mobile application
which integrates safety and asset
management standards to produce a work order management solution.
A solution where all stakeholders operate
- ff the same platform from the client right
down to the individual contractor - giving real
time assurance at the click of a button. Safe Work Assurance Platform
What is SWAP
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| Cushman & Wakefield
SWAP replaces current paper forms
with one handy app that allows contractors to:
- receive and close work orders
- complete pre-start risk assessments
- request and receive approval for permits to work
- manage qualification, licence and certification expiration
- assurance that only competent and qualified technicians
complete jobs
- complete service delivery commentary, including any
future maintenance recommendations
Safe Work Assurance Platform
Benefits
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| Cushman & Wakefield
1. Cushman and Wakefield accreditation must be in place prior to a SWAP invitation being issued – this includes vendor pack, insurances, induction training and safety documentation. 2. Invitation sent to Vendor Administrator from SWAP 3. If the vendor is already accredited the process will start at SWAP step
VA = Vendor Administrator VMS = Vendor Management System
Safe Work Assurance Platform
Vendor Administrator Registration
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| Cushman & Wakefield
1. Vendor Administrator invites all technicians/workers/subcontractors who work on Cushman & Wakefield sites to register their details in SWAP 2. All relevant licences, qualifications and certifications, with issue and/or expiry dates, must be entered by the technician – no need to upload copies 3. Vendor Administrator approves technician details in the SWAP 4. Qualifications can be shown to a person on site via the SWAP app VA invites technicians to register in SWAP
Safe Work Assurance Platform
Technician Registration
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| Cushman & Wakefield
VA invites technicians to register in SWAP
Safe Work Assurance Platform
Technician Registration
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| Cushman & Wakefield
VA invites technicians to register in SWAP
Safe Work Assurance Platform
Technician Registration
You will need to enter your name and competency information for the work you perform, along with the issue date or expiry date listed on the competency. Competencies include:
- licences
- qualifications
- induction records
- certificates, e.g. Site Safe (construction), first aid etc.
- checks, e.g. police check, working with children etc.
- any other records required by the client or by your
trade Do not click ‘Register’ until your competencies have been added, otherwise you may be ineligible to receive work.
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| Cushman & Wakefield
Safe Work Assurance Platform
Vendor Administrator Portal
Vendor Administrator Portal Invite Technicians Vendor Administrator can invite all technicians, workers and subcontractors to the SWAP system so they can be assigned work orders
Receive Work Orders Vendor Administrator receives work order request from C&W and can assign it to a technician, worker or subcontractor
Decline Work Orders Vendor Administrator can decline a work order and send it back to C&W for reassignment to another vendor
Assign and Reassign Work Orders Vendor Administrator can assign it to a technician, worker or subcontractor, and reassign it to another technician if required.
Bulk Assign Work Orders Vendor Administrator can bulk assign work orders to a technician
View Work Order Status Vendor Administrator can view the work order status of a work order to see the stages of completion
View Work Order History Vendor Administrator can view the history of a work order
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| Cushman & Wakefield
1. View and invite more Vendor Administrators – great for state based or regional companies 2. View, invite and monitor registration of technicians, workers and subcontractors 3. View and manage work orders which appear in real time from JDE 4. Assign work orders to SWAP-registered technicians, workers and subcontractors 5. Edit your profile details
Safe Work Assurance Platform
Vendor Administrator Portal
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| Cushman & Wakefield
- My Vendor Admins:
- Where you can invite additional administrators – all have same view.
- Removing a vendor administrator
Safe Work Assurance Platform
Vendor Administrator functions – My Vendor Admins
Click to add text
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| Cushman & Wakefield
- My Technicians tile
Safe Work Assurance Platform
Vendor Administrator Portal
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| Cushman & Wakefield
View, invite and monitor registration of technicians, workers and subcontractors
Safe Work Assurance Platform
Vendor Administrator Portal – Invite Technicians
John Buckley
john@johnselectrical.com.au
Jack Buckley
jack@johnselectrical.com.au
0411111111 cw23938175
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| Cushman & Wakefield
If you check this box, the tech will only see work orders assigned to them, which are found in the Work Orders section of the app. If they select Check In/Out, it will appear blank. If you do not check the box, the tech will see work orders assigned to them in the Work Orders section, and they will also see all open work orders raised in the Check In/Check Out section.
Safe Work Assurance Platform
Vendor Administrator functions – After Hours
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| Cushman & Wakefield
Export to csv your list of registered and approved technicians
Safe Work Assurance Platform
Vendor Administrator functions
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| Cushman & Wakefield
- My Work Orders tile: summary view
Safe Work Assurance Platform
Vendor Administrator functions – Work Orders
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| Cushman & Wakefield
Bulk assign or reassign work orders
Safe Work Assurance Platform
Vendor Administrator functions – Work Orders The bulk assign feature in SWAP allows you to easily assign multiple work orders for a building or region to an individual(s) regardless of client. This allows you to assign multiple PM and Reactive work orders at the same time regardless of client.
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| Cushman & Wakefield
- My Work Orders: where you can view, accept and assign work orders to technicians
Safe Work Assurance Platform
Vendor Administrator functions – Work Orders
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| Cushman & Wakefield
Safe Work Assurance Platform
Vendor Administrator functions – Work Orders Technician’s with expired competencies will be greyed out and unable for selection. Call the tech to update their competencies, you must approve the update in SWAP and then they are ready to receive WO again.
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| Cushman & Wakefield
Decline work orders
Safe Work Assurance Platform
Vendor Administrator functions – Work Orders
If you are declining a work order with less than 24 hours’ response, please call the decline through to the Cushman & Wakefield Customer Service Centre (CSC) on your usual number.
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| Cushman & Wakefield
Safe Work Assurance Platform
Download the SWAP app
The following homepage appears. Enter your username and password. Allow the app to send you ‘push’ notifications for updates and notification of approvals. Once the VA has approved you in SWAP go to the App Store or Google play and download the Cushman & Wakefield SWAP app.
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App – Reactive Maintenance & Planned Preventative Maintenance
Arrival to Site
- Technician arrives to site
Check In to Site
- Commence WO in SWAP app
Essential Site Information
- Review client specifc ESI e.g.
general induction, heritage, asbestos, safety instructions
Induction
- Complete site induction (where
required)
Work Order
- View WO details including priority,
response and rectification times
Commence Work Order Pre-Start Risk Assessment
- Complete Pre Start Risk
Assessment for each WO to verify safe systems of work in place
- Upload photo of the SWMS
Permit to Work
- Apply for a permit to work, if
required, and receive approval in real time
Findings
- List findings from completed work,
and any hazards, corrective works
- r further works required
Complete Work Order
- Close WO in SWAP app
Competed, MA’s, service dockets – follow normal process
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App – Planned Preventative Maintenance – Soft Services example
Receive Work Order
- VA receives PO for Period and
assigns to Responsible Person
Work Order Commencement
- Responsible Person commences
WO and completes PRA while onsite in consultation with technicians
- Attending technicians entered at
'control of work' section
PRA Updates Throughout the Period
- Onsite technician to advise the
Responsible Person if PRA requires changes throughout the Period
- Responsible Person will resubmit the
PRA when circumstances change
Work Order Completion
- Responsible Person
completes WO at the end of the service period to cater for multiple attendances for the
- ne WO via SWAP app
Invoicing
- VA submits invoice to C&W
via normal invoicing process
Period = week, fortnight, month Responsible Person = Manager with responsibilities for the workers Technician = technician, worker, subcontractor Vendor company to continue to ensure their safe systems of work also remain in place
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App
Check In/Out: View all account WO’s allocated to you
App View
View approved competencies via the app
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| Cushman & Wakefield
Safe Work Assurance Platform
View a work order Summary work order screen Detailed work order screen to start a job
Work Order details
Kettle Club Kettle Club Kettle Club John’s Electrical VIC Kettle Club John’s Electrical VIC
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App App View
Pre-Start Risk Assessment – Sample Questions. Questions with an asterisk are mandatory questions Upload photo of your safety documents e.g. SWMS (five photo limit per work order). Assurance only, no need to upload the entire document Essential Site Information specific to the account will appear for review prior to coming to site. Required to review and agree.
Kettle Club
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App PTW
Pre-Start Risk Assessment Question: High Risk work or Permit to Work required? Permit record: permit issuer, permit number, upload photo
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App PTW
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App Re do a PRA or PTW
Recommence an open WO
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| Cushman & Wakefield
Safe Work Assurance Platform
Technician SWAP App
Enter Resolution Reasons by service type from the drop down list
Completing a Work Order
Enter the onsite and rectification date/time when you complete a job. You can enter additional works findings too
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| Cushman & Wakefield
- 1. Vendors are required to verify safe systems
- f work, required as a person conducting a
business or undertaking (PCBU)
- 2. SWAP Vendor Admin Portal – view all WO
and assign a WO to your tech’s
- 3. Real time data back to JDE. Data visible in
SWAP Portals
Safe Work Assurance Platform
SWAP Portal and App
- 5. Essential Site Information can be read prior to arrival
at site so you are prepared
- 6. Resubmit a pre-start risk assessment when
circumstances change (e.g. work conditions or practices)
- 7. Offline Mode – as long as the work order is
downloaded (click on the work order under Work Orders) on the mobile device prior to entering an area with poor or no reception, SWAP can work
- ffline by entering all data and then submitting the
information when back in an area with mobile reception
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| Cushman & Wakefield
- 1. Ability to verify what technicians, workers
and subcontractors did/did not complete as part of each work order
- 2. Commence and close work order in SWAP
App – no longer required to call Customer Service Center (CSC) for onsite and off site times or send Excel spreadsheet to close PPM
Safe Work Assurance Platform
Technician SWAP App
- 3. Quotes – follow current process. SWAP is only used
- nce a work order is raised.
- 4. Further works recommended – follow the current
- process. The Technician can recommend further
works in the SWAP app.
- 5. SWMS, service reports,– continue to follow current
- process. At PRA take a photo of front page of SWMS
and load into SWAP app
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| Cushman & Wakefield
SWAP Contacts
SWAP Vendor Engagement Portal 1. SWAP Vendor Engagement Portal - http://www.cushwakeswap.co.nz/
- Find latest news, updates and new release information here
- Download current User Guides for a Vendor Administrator and Technician/Worker
- Review the FAQ
- Watch the SWAP video
For other enquiries, email us at NZ.Swap@cushwake.com
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| Cushman & Wakefield