Cushman & Wakefield SWAP Presentation SWAP - Safe Work - - PowerPoint PPT Presentation

Cushman & Wakefield SWAP Presentation

SWAP - Safe Work Assurance Platform

Client Name | Cushman & Wakefield

Overview

What We Will Learn Today Today we will be covering:

• What is SWAP
• How it will benefit you
• How to register​
• How to register technicians and sub-contractors
• Portal Capabilities
• Roles and responsibilities of a VA
• Roles and responsibilities of a Tech
• How to request a PO increase
• Example videos
• How to reset your password
• What’s Next?

SWAP | Cushman & Wakefield SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – SWAP System

What is SWAP?

Web portal and mobile application which integrates safety and asset management standards to produce a work order management solution.

SWAP | Internal Trades | Cushman & Wakefield SWAP | Cushman & Wakefield

SWAP replaces current paper forms with one all purpose app that allows contractors to:

• receive and close work orders
• complete pre-start risk assessments
• request and receive approval for permits to work
• manage qualification, license and certification expiration
• assurance that only competent and qualified technicians

complete jobs

• complete service delivery commentary, including any

future maintenance recommendations

Client Name | Cushman & Wakefield

SWAP – How it will benefit you

What you currently do

SWAP | Internal Trades | Cushman & Wakefield SWAP | Cushman & Wakefield

Vendor Admin receives and allocates the job. The VA contacts the tech with the job details. The tech contact the CXC to advise that you are

• nsite.

The tech then manually completes the hazard prompt sheet and paperwork. The tech completes the works. The tech contact the CXC again to advise that the works have been completed.

Client Name | Cushman & Wakefield

SWAP – Completing a Job

What it does

SWAP | Internal Trades | Cushman & Wakefield SWAP | Cushman & Wakefield

Vendor Admin receives and allocates the job. The tech receive the job & check into the site via the app. The tech conducts PRA via the app. The tech completes the works. The tech closes

• ut the job via

the app.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Vendor Admin

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Client Name | Cushman & Wakefield

The following video will show a Vendor Admin inviting a technician, reviewing their competencies then approving their competencies.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

Invite subby

The following video will show a Vendor Admin inviting a sub-contractor admin.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Technician Registration

Vendor Admin

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Through this tile, you can review and approve competencies, update technicians profiles and invite new technicians. Here is where you can select whether you want your technician to only view work orders assigned to them, or if you want them to have full view of all work orders assigned to the vendor. This is another advantage of SWAP.

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Vendor Admin Also Working As Technician

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Vendor Admin Also Working As Technician

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

Are there any questions in regards to registering technicians, vendor admins or sub-contractor admins in SWAP portal so far?

SWAP Presentation – Portal Capabilities

Questions

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Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Work Order Management

SWAP | Internal Trades | Cushman & Wakefield

Manage work orders ▪ Work order details from C&W WO Systems appear in SWAP in real time

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Work Order Management

SWAP | Internal Trades | Cushman & Wakefield

Manage work orders ▪ You can bulk assign a work order or assign to multiple technicians ▪ VAs are now able to bulk assign work orders by filtering client or work order number.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Filter fields

SWAP | Cushman & Wakefield

The following video will show the filter fields.

Client Name | Cushman & Wakefield

SWAP Presentation – Vendor Admin

Viewing the Work order

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Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Work Order Management

SWAP | Internal Trades | Cushman & Wakefield

Manage work orders ▪ VAs are unable to allocate work orders to technicians with one or more expired competencies. ▪ The icon will give you information about which competencies are missing have expired or need to be reviewed.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal Capabilities

Filter fields

SWAP | Cushman & Wakefield

This video will show you how to do Bulk Closure.

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Techs Application – Home Page

Check In / Out Tile: All Active Work Orders against your vendor number will be housed here NOTE: This requires the ‘Technician can only view work orders assigned to them’ field to be left unticked

SWAP | Cushman & Wakefield SWAP | Cushman & Wakefield

Work Orders Tile: All work orders that have been assigned to the technician by a Vendor Administrator will be housed here.

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Techs Application – Check In/Out Tile

SWAP | Cushman & Wakefield SWAP | Cushman & Wakefield

Client List: Displays all Clients that the vendor team have active work orders for Site List: Displays all Sites that the vendor team have active work orders for ESI: Essential Site Information specific to the account will appear for review prior to the tech attending site. Techs are required to review and agree.

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Techs Application – Work Order Summary/Detail screens

SWAP | Cushman & Wakefield

Detailed work order view, including location on site map. Note: SWAP does not have GPS tracking and we do not track anyone. View all work orders allocated to you, and the priority and due date of the work order.

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

PRA Video Here is video of how quick and easy it is to complete a PRA via the SWAP app.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Bulk PRA Here is video of how Bulk PRA is done via the SWAP app.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Work Order Completion

SWAP | Cushman & Wakefield

Here is video of a job being completed in SWAP. Note: Corrective Works, Hazard Identified or Further Works Required are not mandatory fields so only check these boxes if it applies to the work order.

Client Name | Cushman & Wakefield

SWAP Presentation – Mobile Application

Requesting a Purchase Order increase The following video shows how a technician can request a PO increase via the SWAP app instead of contacting the call centre. Note: This is currently for Aurizon works only.

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

Our most common enquiry is how to reset your password which can’t be done via the app.

• This video will show you how to reset your password if

you’re on your mobile phone.

• The same method can be used to reset your password

via a computer.

SWAP Presentation – Technician Application

Password Reset

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal

Renewing Competency Video

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Portal

Retiring Competency Video

SWAP | Cushman & Wakefield

Client Name | Cushman & Wakefield

SWAP Presentation – Technician Application

Technician App Overview / Recap

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Client Name | Cushman & Wakefield

SWAP Presentation

Contact Information If you are having issues using the SWAP Portal or App, go to the SWAP Information Page on the Knowledge Hub check the FAQ section to see if your query can be resolved. If your query cannot be found, please contact: Email: Au.Application.Support@cushwake.com. For technical enquiries please call 1300 149 286 (Press Option 1)

SWAP | Post | Cushman & Wakefield SWAP | Cushman & Wakefield