Surveying patrons with Impact Survey A fast, easy way to gather - - PowerPoint PPT Presentation

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Nov 17, 2022 144 likes •364 views

Surveying patrons with Impact Survey A fast, easy way to gather feedback from the community 8/4/2017 ImpactSurvey.org What is Impact Survey? A survey tool that helps libraries: Gather information about how patrons use their library

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Surveying patrons with Impact Survey

A fast, easy way to gather feedback from the community ImpactSurvey.org

8/4/2017

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What is Impact Survey?

A survey tool that helps libraries:

Gather information about how patrons use their library

services

Analyze collected data to inform internal planning and

benchmarking

Present findings to key stakeholders to advocate for

technology services

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Opportunity for All: How the American Public Benefits from Internet Access at U.S. Libraries

http://impact.ischool.washington.edu/us-public-library-study.html

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Research Methods

Research methods

Over 400 libraries assisted
Surveys

– Telephone: 3,176 – Web: 44,881

Case Studies

– 4 libraries – 208 interviews

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People use public technology for a variety of important purposes

7% 25% 33% 34% 37% 40% 42% 60% Entrepreneurship Managing finances Community engagement Government and legal Health and wellness Employment Education Social connection Area of user activity Percent of all users

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Simple setup to professional reports in just a few steps

4. Get results in customized

reports the same day

1. Create an account
2. Install the survey link on the

library’s website

3. Run the survey and

invite the community to respond

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Impact Survey Outcome Areas

Education Employment Social inclusion Civic engagement Health eGovernment eCommerce Entrepreneurship

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How do Impact Survey and Edge work together?

Advancing communities through high quality and sustainable digital inclusion resources

Advocacy Support Planning and resource allocation Community Needs Assessment

libraryedge.org impactsurvey.org

Create an action plan to

deliver the right services

Measure the change in

patron outcomes as a result

Find out how patrons are

using technology resources and what they get out of them.

Gather information from

the community about policy areas of strategic importance

Use advocacy tools to

communicate the value of public access to the community and gain support.

Use executive tools to show city

managers that the library is accountable for results

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Registration

1. At ImpactSurvey.org, click “Sign

Up”

2. Using the drop down menus,

select your state and then select your library.

3. Fill out the registration form with

your personal information.

4. After you submit, someone from

the Impact Survey team will approve your account. Impact Survey allows multiple users per library! Each staff member using Impact can have their own account.

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Update organizational profile

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Choose your survey

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Choose fielding dates

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Setting up a promotion plan

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Survey links for your library website

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Banner/button instructions

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Web survey links

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Survey dashboard

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Survey reports and data set

At the end of the survey period, you can download ready-to-share reports and a dataset for further analysis.

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Chuck Wettergren Ramsey County (MN) Library

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