Page 41 Surrey HSC PTS Update 7
7 The presentation will cover: � Key Statistics and Performance Page 42 � Patient Experience � Patient Experience
Key Statistics � 69,251 Journeys (April 2013 – August 2013) Page 43 � 65 to 85% of all discharges are short notice On the Day requests � 14% of all journeys are aborted � 20% of all journeys have an escort 7
7 Key Statistics SURREY PATIENT TRANSPORT SERVICE 100.0% Arrival Departure Discharge Target 95.0% 90.0% Page 44 85.0% 80.0% 75.0% 70.0% 65.0% 60.0%
Key Statistics Related to Patient Experience � Clinical Quality and Patient Experience � 32 complaints – 0.05% of Journeys � Patient survey results Page 45 � Of the 527 respondents, 92.9% were either very satisfied or satisfied with the service they received from SECAmb � 98.3% of the respondents perceived SECAmb staff to be both “Friendly” and “Helpful” � 75.5% of respondents perceived their transport had arrived within expected times 7
7 Questions Page 46
Recommend
More recommend
