SLIDE 1
Surrey HSC PTS Update
7
Page 41
The presentation will cover:
Key Statistics and Performance Patient Experience Patient Experience
7
Page 42
Surrey HSC PTS Update 7 7 The presentation will cover: Key - - PowerPoint PPT Presentation
Surrey HSC PTS Update 7 7 The presentation will cover: Key - - PowerPoint PPT Presentation
Page 41 Surrey HSC PTS Update 7 7 The presentation will cover: Key Statistics and Performance Page 42 Patient Experience Patient Experience Key Statistics 69,251 Journeys (April 2013 August 2013) Page 43 65 to 85% of
SLIDE 2
SLIDE 3
Key Statistics
69,251 Journeys (April 2013 – August 2013)
65 to 85% of all discharges are short notice On the Day requests 14% of all journeys are aborted 20% of all journeys have an escort
7
Page 43
SLIDE 4
Key Statistics
85.0% 90.0% 95.0% 100.0%
SURREY PATIENT TRANSPORT SERVICE
Arrival Departure Discharge Target
60.0% 65.0% 70.0% 75.0% 80.0%
7
Page 44
SLIDE 5
Key Statistics Related to Patient Experience
- Clinical Quality and Patient Experience
- 32 complaints – 0.05% of Journeys
- Patient survey results
- Of the 527 respondents, 92.9% were either very satisfied or
satisfied with the service they received from SECAmb
- 98.3% of the respondents perceived SECAmb staff to be both
“Friendly” and “Helpful”
- 75.5% of respondents perceived their transport had arrived
within expected times
7
Page 45
SLIDE 6
Questions
7
Page 46