Supporting Communities Remotely 21 st May 2020 insights@bbbc.org.uk - - PowerPoint PPT Presentation
Welcome to the first BBBC Knowledge Share & Exchange Webinar on Supporting Communities Remotely 21 st May 2020 insights@bbbc.org.uk @BBB_Insights www.bbbc.org.uk Bromley by Bow Centre Today Ask your questions and introduce
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@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
Bromley by Bow Centre
@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
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Critical to delivering quality community services that can meet the demands of a changing social and cultural landscape is a well supported, autonomous and confident staff community. The recent changes resulting from the global pandemic mean that we are all changing the way we work and relate with one another both personally and technologically. Humans are incredibly adaptive and already people are finding normality and mundanity in what was recently a huge change in working practice. What we have found helpful and what staff need, to feel able to do their jobs and to maintain purpose. Aligns with workplace wellbeing and mental health
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There are lots of things outside of our control but we can create a secure safe base for our staff remotely. Arrange weekly video check-ins with each team members as well as continuing with team meetings as
all staff members regularly as this aids communication enables you to notice more easily any changes going on for staff. Build an extra 10 minutes into the start of each team meeting for non-operational check-ins. People may feel disconnected. Ask how staff are doing and listen to what they say, giving summaries and paraphrasing to make sure you’ve heard the important points, strengthening connection. Listen out for the emotionally loaded words in conversations as this might give you clues as to whether staff are feeling anxious, depressed, or worried.
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Adopting a person-centred approach Encourage staff to explore what they need and what would help them most, thinking in terms of both what they can do to improve things themselves and how they feel you and the organisation could help them. Incorporating the ‘important for and important to’ concept. Purpose and motivation Staff may start to feel lacking in purpose given the community focused nature of most roles and motivation can wane when working alone. And that’s ok. Normalising their responses helps to validate their experiences and helps remove self judgement. By opening up dialogue about what can feel difficult and how motivation will naturally dip at times you’re giving staff permission to be honest and this will lead to less stress and happier staff.
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Autonomy Create choice within the project parameters. Ownership, allowing staff to shape their working environment as much as they can. Allow flexibility, moving the focus from ‘clocking in/off’ toward achievements and successes. Provide the secure base and supportive relationship to allow learning from mistakes, and giving space for creativity and innovation. Trust Most people will work hard and try their best, so it’s better to trust people until they prove otherwise, rather than the other way around. This is a stressful time for people and it’s good practice not to add to that pressure. It might be that a bit of flexibility actually helps people be more productive. Trust that people will get their work done, even if they are not working traditional hours. Training Training is always important to help people reach their goals, more so now than ever. Encourage staff to identify training that will help them to feel confident in their roles, this may be around using new technology, it may also be around their own personal development and wellbeing such as assertiveness, managing change or anxiety management.
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Working remotely can, and will, escalate pre-existing mental health issues for some people. Creating and using a Wellness Plan can help staff identify what will help and what support is needed from the
Identify together what the person would normally do when their mental health escalates. It’s good to have a sense of the person’s support network, e.g. friends, family and professionals so you know who can best support them. Whilst most staff will be ok, there may be a small number who are in complicated and sometimes dangerous situations at home. Sadly those experiencing domestic violence or emotionally abusive households may experience an escalation of risk. As a manager or team mate you are not responsible for all of these external issues, but we have a duty
ensure people’s safety.
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Don’t forget…..you are also a member of staff, ensure that you are also getting a good level of support from your own line manager and don’t be afraid to ask for things that may help you to feel good both in, and at, your job.
Bromley by Bow Centre
Bromley by Bow Centre
Bromley by Bow Centre
@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
Jess Walker
21 May 2020
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Walking, Cycling and Exercise groups, Confidence Club, SEND carers coffee morning, event organising teams
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@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
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Bromley by Bow Health Partnership
1.Increased outreach – Crisis social prescribing service. 2.Targeted - Targeting outreach in line with population need and social determinants of health. 3.Specialism – Retaining specialist services and using outreach to refer people to those services/support (within BBB and wider). 4.Support at a distance – digital spaces to hangout, online courses, delivery packs, phone calls, video consultations. 5.Integrated response – BBBHP and BBBC coordinating a shared response. 6.Consistent first contact – that considers the whole person rather than contacting based on individual project. 7.Integrated data – sharing patient data and producing shared monitoring and impact data on the intervention(s). 8.Learning and evaluation built-in to the model’s response and intervention.
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Bromley by Bow Health Partnership
Bromley by Bow Health Partnership
Vulnerable Patients St Andrews Shielded BBB Shielded TOTAL Total number of people spoken to 208 120 136 464 464 Total number of calls made 338 120 136 594 594 ISSUES Vulnerable Patients St Andrews Shielded BBB Shielded Basic needs 140 55 28 Connected to others 84 20 6 Built knowledge, skills and
28 76 77 Strengthened personal resources 45 14 3 Connected to place and community 23 14 Contributed 9 1
Who are we speaking to? What are we speaking about?
Bromley by Bow Health Partnership
Bromley by Bow Centre
@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
Bromley by Bow Centre
@BBB_Insights www.bbbc.org.uk insights@bbbc.org.uk
Bromley by Bow Centre