STW APPROACH TO OPERATIONAL SAFETY Richard Rogers Claire Simmonds - - PowerPoint PPT Presentation

Richard Rogers Claire Simmonds

STW APPROACH TO OPERATIONAL SAFETY

2

AGENDA

Severn Trent’s approach to operational safety

• What we have learnt from the last 5 years
• Our revised strategy for improving operational risk management &

assessment

• Ensuring employees protect themselves at all times

3

STW, A LITTLE BIT ABOUT US

Operating under two licences

• in England as Severn Trent
• in Wales as Hafren Dyfrdwy

4

OUR 5 YEAR (AMP) JOURNEY OF RISK VS SAFETY

Our Journey over the last five years:

• We thought we had a great safety culture
• We raised hazards and safe acts every

month (*4)

• We didn’t put our coats on the back of

chairs or walk using a mobile phone

• We talked about safety at the start of

meetings

• Pockets of excellence – not across the

board

BUT…

• People were still getting hurt-

high frequency / low risk space

• All of the attention was on low

risk activities

• We weren’t giving the high

risk safety issues any where near the amount of air time

5

THE STW RISK SPECTRUM WAS BORN!

Risk & Controls Spectrum

No Rule How we manage the risk... Don’t do the job Permit to work, 100% supervision, RAMS Advice note Where

• ur

activities fit in... Confined Spaces Working at Height DSEAR Hot Works Office Safety DSE Coats on the back of chairs Walking & talking on phone Language we use to engage... Advise Good practice Suggest Assure Check Control Must Mandatory Should Shall Specialist Skills Reactions from the business.. Good idea! Great tip! I know I must do this I’m going to do this Use of customers toilets

6

HOW IS THIS LINKED TO OUR CULTURE?

Cultural Maturity

Injury Rate Safety Plateau Engineering based solutions Systems based solutions People based solutions Responsibilities are shared Failure causes enquiry Information is actively sought by the business Suggestions are valued

What does it feel like to have a Generative Culture? Safety doesn’t matter We react to incidents We analyse incidents

We involve

• ur

workforce

Safety is in our DNA

Adult to adult conversations

7

OUR TEST CASE: PPE

Four items of mandatory PPE:

• High-vis
• Protective footwear
• Head protection
• Gloves

*New Minimum requirement of:

• High-vis
• Protective footwear

Small admin change!

8

12 MONTHS OF ENGAGEMENT?!

9

HOW HAS THIS BEEN RECEIVED?

Best thing STW has ever done (TU rep) Someone up there has seen sense (Operator) Complete F* disaster! (Line Manager) I can legitimately now fix an electrical panel (Electrical Maintainer) Teams are now thinking more now about the activity and the risk (Line Manager)

10

WHAT WE HAVE SEEN SO FAR

In all honestly, it’s too early to say in terms of figures but:

• In 6 months no injuries relating to not wearing PPE
• Lots more conversation and review of Risk Assessments – what is the task?

What is the risk?

• Confidence to look at other fundamentals of our safety systems
• Improved engagement with our workforce
• Much better TU engagement
• Business acceptance that things take time to change

CONCLUSION: TAKE AWAYS

• Safety Performance = risk perception = culture journey
• Harder for Line Managers – much more about adult

conversations

• Acceptance that it takes time.