STW APPROACH TO OPERATIONAL SAFETY Richard Rogers Claire Simmonds
AGENDA Severn Trent’s approach to operational safety • What we have learnt from the last 5 years • Our revised strategy for improving operational risk management & assessment • Ensuring employees protect themselves at all times 2
STW, A LITTLE BIT ABOUT US Operating under two licences - in England as Severn Trent - in Wales as Hafren Dyfrdwy 3
OUR 5 YEAR (AMP) JOURNEY OF RISK VS SAFETY Our Journey over the last five years: BUT… • We thought we had a great safety culture • People were still getting hurt- • We raised hazards and safe acts every high frequency / low risk space month (*4) • We didn’t put our coats on the back of • All of the attention was on low risk activities chairs or walk using a mobile phone • We weren’t giving the high • We talked about safety at the start of risk safety issues any where meetings near the amount of air time • Pockets of excellence – not across the board 4
THE STW RISK SPECTRUM WAS BORN! Risk & Controls Spectrum How we Permit to work, 100% Don’t do manage No Rule Advice note supervision, RAMS the job the risk... Coats on Confined Working the back of Spaces at Height Where Use of Office chairs DSE our customers Safety activities Specialist toilets Hot DSEAR fit in... Walking & Skills Works talking on phone Good Advise Assure Control Must practice Language we use to engage... Should Mandatory Suggest Shall Check Reactions I know I Good Great I’m going from the must do idea! tip! to do this business.. this 5
HOW IS THIS LINKED TO OUR CULTURE? Cultural Maturity What does it feel like to have a Generative Culture? Injury Rate Failure causes enquiry Safety Plateau Information is actively sought by the business We Responsibilities are Safety We react We Safety is shared involve doesn’t to analyse in our our Suggestions are matter incidents incidents DNA workforce valued Adult to adult conversations Engineering Systems based People based based solutions solutions 6 solutions
OUR TEST CASE: PPE Small admin change! Four items of mandatory PPE : *New Minimum requirement of: • • High-vis High-vis • • Protective footwear Protective footwear • Head protection • Gloves 7
12 MONTHS OF ENGAGEMENT?! 8
HOW HAS THIS BEEN RECEIVED? Best thing STW has Someone up there ever done has seen sense (TU rep) (Operator) Complete F* I can legitimately now disaster! fix an electrical panel (Line Manager) (Electrical Maintainer) Teams are now thinking more now about the activity and the risk (Line Manager) 9
WHAT WE HAVE SEEN SO FAR In all honestly, it’s too early to say in terms of figures but: • In 6 months no injuries relating to not wearing PPE • Lots more conversation and review of Risk Assessments – what is the task? What is the risk? • Confidence to look at other fundamentals of our safety systems • Improved engagement with our workforce • Much better TU engagement • Business acceptance that things take time to change 10
CONCLUSION: TAKE AWAYS • Safety Performance = risk perception = culture journey • Harder for Line Managers – much more about adult conversations • Acceptance that it takes time.
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