Strengthening Your Value Proposition: Relationships Vision Statement - - PowerPoint PPT Presentation

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Strengthening Your Value Proposition: Relationships Vision Statement - - PowerPoint PPT Presentation

Strengthening Your Value Proposition: Relationships Vision Statement The FMCC is the resource and voice for Facility Management Consultants worldwide to leverage our collective expertise to benefit IFMA members, and the Facility Management


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Strengthening Your Value Proposition: Relationships

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Vision Statement

The FMCC is the resource and voice for Facility Management Consultants worldwide to leverage

  • ur collective expertise to benefit IFMA members,

and the Facility Management profession.

Mission Statement

To serve as a global Facility Management consultants' resource and representative for Knowledge Sharing, Networking and Business Opportunities in support of our impact upon the built environment and value to their clients..

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How We Can Help

Ask the Expert Find a Consultant by Location & Expertise Locate a Speaker Online Educational Resources fmcc.ifma.org

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Gold Sponsors

Interested in Sponsoring FMCC? Contact Mary.ressler@ifma.org

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Today’s Presentation

Moderator: Mary Ressler, IFMA Components Manager Strengthening Your Value Proposition: Relationships Presenter: Daniel Goldsmith, DBA Daniel M. Goldsmith, Consultancy, LLC

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Presentation Logistics

  • Polls will be used throughout the webinar
  • Q&A at the end of the presentation
  • Quick survey at the conclusion of the Webinar
  • PowerPoint & Recorded Webinar will be

available online via FMCC’s Website (fmcc.ifma.org)

  • Your Participation is Greatly Appreciated!
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Learning Objectives

1. Consider the notion of strategic alliances. 2. Consider the significance of strategic collaborations. 3. Consider the imperative of relationships in business. 4. Consider the dimension of relationship as it relates to collaborations. 5. Consider the impact that the collaborative relationship has

  • n your client.

6. Consider the impact that the collaborative relationship has

  • n your stakeholders

7. Identify the value proposition associated with collaboration. 8. Identify how value proposition can be strengthened with effective collaboration.

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Presenter Bio

  • Daniel Goldsmith, DBA

– Principal of Daniel M. Goldsmith Consultancy, LLC (Washington, DC) – Practices areas: Strategy, Organizational Development, Training, and Research.

  • Adjunct Faculty: Strayer University
  • Extensive experience as a practicing facility manager

in the public sector (federal)

  • Industry Designation: Real Property Administrator
  • Professional Associations

– International Facility Management Association (IFMA) – Institute of Management Consultants (IMC) – Society of Human Resources Management (SHRM) – American Statistical Association (AMSTAT)

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Discussion Context

  • Discussion directed to the consulting

community of practice.

  • The discussion assumes that a

professional collaboration exists or has

  • ccurred.
  • This discussion speaks to the dynamic of

collaboration among organizations.

  • This discussion speaks to the dynamic of

collaboration among practitioners.

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Strategic Alliances

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Successful Strategic Alliances

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Bases for Business Alliances

  • Increased profitability
  • Increased visibility
  • Greater value to the customer
  • Greater capacity to deliver to the customer
  • Improve competitive performance
  • Improve competitive positioning
  • Improve brand presence
  • Improve brand recognition
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Drivers for Business Alliances

  • Compatibility in mutual business strategy
  • Compatibility in business capability
  • Compatibility in expertise and skills
  • Recognition of mutually benefit
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Nexus between Alliances and Collaborations?!?

  • Commonalities
  • Synergies
  • Professional

compatibilities

  • Relationship
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The Dynamic of Business Relationships

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What is your value proposition?

  • Skills
  • Expertise
  • Responsiveness
  • Responsibleness
  • Honesty
  • Timeliness
  • Integrity
  • Ethics
  • Service
  • Client Experience
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Trust and the Ability to be Trusted

  • Character
  • Skill
  • Consistency
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The Challenges to a Relationship

  • Trust
  • Communication
  • Conflict
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The Pursuit of Knowledge

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Knowledge Points to Consider

  • Skills

– Hard Skills: Competence, Relevance – Soft skills: Friendliness, Warmth, Cordiality, Kindness, Empathy

  • Values

– Honesty, Integrity, Responsiveness, Responsibleness, Proactivity, Willingness to acknowledge error, Willingness to remedy error, Desire to achieve win-win solutions

  • Work Ethics

– Diligence, Due Diligence, Thoroughness, Tenacity, Perseverance

  • Ability to collaborate

– Sensitive to the needs of your collaborators, sensitive to the needs of the clients,

  • Ability to foster an environment of transparency

– Minimize assumption, Minimize presumption, Full disclosure, Minimize surprises

  • Ability to function within defined boundaries

– Understand roles, Understand responsibilities, Understand expectations, Understand outcomes

  • Working style

– Introvert, Extrovert, Morning personalities, Late

  • Cooperative

– Demonstrated competence in working together – Demonstrated competence to accept and follow direction

  • Roles and Responsibilities

– Can the roles be respected? – Are the responsibilities

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Relational/Collaborative Realities

  • Transparency
  • Credibility
  • Timeliness
  • Dependability
  • Reliability
  • Preparation
  • Remove presumption
  • Stakeholder awareness
  • Stakeholder engagement
  • Fiduciary
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Relationship considerations

  • Marketing
  • Optimal solutions
  • Fiduciary
  • Trust
  • Communication
  • Transparency
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Why are relationships important?!?

  • They are necessary for our survival

– In business, relationships is considered a valuable currency

  • They allow us to learn
  • They allow us to grow
  • They allow us to build social and

interpersonal networks

  • They allow us to grow and develop

professionally.

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Candid Conversation

  • What type of collaborator are you?
  • What type of collaborator would your

collaborators say you are?

  • Are you an asset/liability to the

transaction?

  • Are you an asset/liability to the process?
  • Do you advance the well being of your

collaborator

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What is your criteria for relationship?

  • What influences you to create or build a

collaborative relationship?

  • What are your motivations to create or

build a collaborative relationship?

  • How do you know it is working?
  • How do you know that the relationship is

effective?

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Q&A

Daniel Goldsmith daniel@dmgmc.com

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Reference

  • Hughes, J., & Weiss, J. (2007) Simple

Rules for Making Alliances Work. Harvard Business Review.

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Don’t forget to register for the upcoming webinars 1:

Date at 1pm EST Presenters Title & Core Competency Registration

08.01.2015Mark Sekula, President LEED AP, FMP, CFM, IFMA Fellow, Facility Futures

Environmental Stewardship and Sustainability: Managing the Building Life Cycle With Sustainable Facility Management

https://www4.gotomeeting .com/register/570116879

22.01.2015Ryan Darnell, Executive Director - Facilities Management, Khidmah LLC

Human Factors / The Middle East: Wax On Wax Off: Balancing Innovation and Operations in the United Arab Emirates FM Market https://www4.gotomeeting .com/register/488148111

29.01.2015FMCC Board and STAG

New Year’s Panel 2015:

  • Introduce the new STAG team members
  • Upcoming Events in 2015
  • New network optortunities
  • Discuss with the FMCC Board and STAG team

and much more…..

To learn more visit

http://fmcc.ifma.

  • rg/events

05.02.2015Robert Ellis, President, Corporate Real Estate Council, Nike & Olivier Da Silva, Associate Director - Corporate Solutions, JLL

Highlights 2015 - FMCC meets CREC Real Estate and Property Management: An American in Paris – A Guide to European Real Estate

19.02.2015Paul Carder, Researcher & Tutor, University of the West of England & James Ware, Executive Director, The Future of Work...Unlimited

Real Estate and Property Management: Blessed are the Placemakers, For They Shall Inherit the Real Estate Market

05.03.2015Teena Shouse, CFM, IFMA Fellow, Vice President Facility Engineering Associates

Quality: Benchmarking: It's Much More Than Just a Bunch of Numbers!

19.03.2015Lloyd Richards Jr., President, JLR Events and Logistics LLC

Project Management: The Coveted Operations & Project Manager Positions: You Got There; How Do You Measure Success & Advance Your Career?

29

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Don’t forget to register for the upcoming webinars 2:

Date at 1pm EST Presenters Title & Core Competency Registration

02.04.2015Geoff Williams, General Manager, & Nicole Lobb, Client Services & Facility Manager - Centre for Health & Safety Innovation Finance and Business

Cost Center to Profit Center: Leadership & Business Management for Facility Managers

To learn more visit

http://fmcc.ifma.

  • rg/events

16.04.2015Ted Ritter, Managing Partner, Verdecom & Dr. Joachim Hohmann, Managing Partner, Consultants Circle

Highlights 2015 - FMCC meets ITC Technology The Future of FM Technology, From the U.S. to Europe

30.04.2015Paul Doherty, President, the digit group inc.

Technology The Velocity of Workplace Innovation: Smart Buildings, Smart Cities & Infinite Data

14.05.2015Jon Martens, President, JEMCOR LLC & Stephen Ola Jagun, Principal Partner, Jagun Associates

Emergency Preparedness and Business Continuity A City Rising From the Sea

28.05.2015Already scheduled

Consultancy General FMCC – IFMA Benefit of the Month (1st option) Your Webinar???? (Applications to: markus.groll@isar1.de)

03.06.2015Already scheduled

World FM (Consultants) Day Let‘s celebrate together at EFMC 2015, Glasgow & celebrations around the globe by FMCC (Applications to: markus.groll@isar1.de)

30

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Don’t forget to register for the upcoming webinars 3:

Date at 1pm EST Presenters Title & Core Competency Registration

11.06.2015Alana Dunoff, Consultant/Adjunct Professor, AFD Facility Planning & Lynn Baez, Facility Manager/Workplace Ambassador - South Region, T-Mobile

Emergency Preparedness and Business Continuity Sustainability Metrics: A Tale of Two Companies

To learn more visit

http://fmcc.ifma.

  • rg/events

25.06.2015Already scheduled

Consultancy General FMCC – IFMA Benefit of the Month (2nd option)  Your Webinar???? (Applications to: markus.groll@isar1.de)

09.07.2015Kevin Wilcox, Principal, LJB Inc.

Human Factors Top 5 Ways to Reduce Fall Hazard Risk

23.07.2015Keith Jones, eBid Systems

Finance and Business Supplier Management & Procurement Strategies for Facility Managers

06.08.2015Nicholas E Fioravante Sr Dir Technical Support North America Solution Center, Sodexo

Operations and Maintenance ISO 55000: Changing the Conversation

20.08.2015Jeremy Swanner, Executive Vice President, RLE Technologies

Operations and Maintenance Pay Me Now or Pay Me a Lot More Later: How To Get the Budget You Need to Prevent Catastrophes, Not Clean Them Up

31

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Don’t forget to register for the upcoming webinars 4:

Date at 1pm EST Presenters Title & Core Competency Registration

03.09.2015Kay Sargent, Director of Workplace Strategies, Lend Lease, Lisa Killaby, Principal, ADD Inc. & Greg Tew, Associate Professor & Director of Professional and Industry Relations, Virginia Tech

Real Estate and Property Management How Academic Design Trends Are Reshaping the Workplace

To learn more visit

http://fmcc.ifma.

  • rg/events

16.09.2015Peter Ankerstjerne - Group Marketing Director - Head of Group Marketing, ISS World Services A/S & Ing. Reinhard P. Poglitsch, MBA ISS Austria Holding GmbH

Emergency Preparedness and Business Continuity Risk Management and Mitigation through Strategic Facility Management

01.10.2015Greg Ford, CEO & Co-founder, TalentClick Workforce Solutions Inc.

Human Factors Managing Human Error: The Leading Cause Behind Workplace Incidents

06.10.2015FMCC Board + STAG + Members

Consultancy General FMCC AGM @ IFMA World Workplace 2015 @ Denver

07.10.2015 – 09.10.2015 FMCC Board + STAG + Members

Consultancy General IFMA World Workplace 2015 @ Denver

15.10.2015FMCC Board + STAG

Consultancy General Round Table: Lesseons learned @ WW2015

32

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Don’t forget to register for the upcoming webinars 5:

Date at 1pm EST Presenters Title & Core Competency Registration

29.10.2015Already scheduled

Consultancy General  Your Webinar???? (Applications to: markus.groll@isar1.de)

To learn more visit

http://fmcc.ifma.

  • rg/events

12.11.2015Already scheduled

Consultancy General  Your Webinar???? (Applications to: markus.groll@isar1.de)

25.11.2015Already scheduled

Consultancy General  Your Webinar???? (Applications to: markus.groll@isar1.de)

10.12.2015Already scheduled

Consultancy General  Your Webinar???? (Applications to: markus.groll@isar1.de)

33

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IFMA Councils

  • Academic Facilities Council
  • Airport Facilities Council
  • Banking Institutions & Credit Unions

Council

  • City & Country Clubs Council
  • Corporate Facilities Council
  • Corporate Real Estate Council /

W.E.

  • Environmental Health & Safety

Council

  • FM Consultants Council
  • Food Service & Restaurant Council
  • Information Technology: Council
  • Legal Industry Council
  • Manufacturing, Industrial & Logistics

Council

  • Museums/Cultural Institutions

Council

  • Public Sector Facilities Council
  • Religious Facilities Council
  • Research & Development Facilities

Council

  • Utilities Council

To learn more visit http://ifma.org/community/industry-councils

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Thank you for joining us!

Please take a moment to answer our brief survey at the conclusion of the webinar. Follow Us At: fmcc.ifma.org